Staples apologizes for the inconvenience the customer has experiencedAll gift cards are set at a delivery of 1-business days for online cardsThe gift cards purchased online are sent from a third party company named [redacted] ***Unfortunately, for security reasons, they are unable to provide us with the activation codesHowever, they did advise for you (the cardholder) to call them at [redacted] and they will gladly assist you with the activationWe are also emailing you a $courtesy coupon for the inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I called the listed number and updated my contact informationIt seems Staples had the last digits of my phone number transposedThe correct number is [redacted] (as listed in this case)They have updated this information, and I am now waiting on a call back to speak on this matter Regards, [redacted]
Staples apologizes for any inconvenience the customer experiencedUnfortunately, we will not be honoring a return for the customerAs stated in our terms and conditions, we carefully monitor returns, and in some cases, returns made without a receipt may be refusedStaples reserves the right to deny any return
As we have previously stated, we are currently in the process of having the customer's email suppressed so that no further emails are sentFurther, the email address of the customer was attached to a Rewards account that was createdThis is why the customer received receipts of purchases made in our storeThat email address has been removed as part of the aforementioned process
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] first, please let me believe you guys send the card to the proper address, please provide the evidence for the mail since this is no way people just trust what you saidsecond, even what you said is true, why you guys could not provide the detail for how the card were used, how used? when and where? please give all the information for this Most important, I want to know who used it Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Well that is very unfortunate since MY position remains the same and I will now be filing with the FCC, FTC, AG as well as posting this on [redacted] .com, [redacted] , [redacted] and any and all other social media websites and consumer investigative reports news channels who would LOVE to pick up this story of advertising, & bait and switch which staples is GUILTY of breaking consumer protection lawsGood day Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] P.SI don't know if this should remain open until the refund is receivedThanks so much!
We have revisited the complaint based on the documentation that the customer providedThe charge shown cannot be matched to any order or transaction that we can recoverAs we previously recommended, we would advise that the customer reach out to their bank and dispute the chargeUnfortunately, we cannot pursue this further with the information we currently have
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedThe customer signed an intake form which does state that Staples is not responsible for data lossThe diagnostic and repair was not completed due to the computer not being able to connect to the internetThe customer has been refunded for the tech service repair, and was offered a gift card to cover part of the cost of a replacement hard driveThe customer's computer was not damaged while in Staples possession and does not warrant replacementThe offer of the gift card still stands
Staples apologizes for the inconvenienceWe reached out to the customer about the rebate issue they have experienceWe offered to issue them a $Staples Gift Card in addition to the rebate they are expectingThey accepting this and will be awaiting the arrival of their rebateShould the customer have any other issues, we invite them to reach out to us to resolve the matter
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer and a courtesy coupon was emailed to the customer in the requested amount of $
We have reviewed further and did find that the total amount issued would be $This has been adjustedShould the customer have any further issues, we invited them to contact us directly to have them resolvedThe customer accepted
Staples sincerely apologizes for the way the manager spoke to the customer and for the inconvenience the customer experiencedWhile we have offered empty boxes in the past for a small fee, we are no longer doing so as it was in direct conflict with our sale of stocked mailing and shipping supplies We carry a wide array of boxes that are sure to meet all of your shipping and moving needs
We apologize to the customer for their experience in regards to their couponIt is not what we expect of our associatesWe have reviewed the issue in question and provided their feedback to our Executive Management TeamAs a means of resolution, we have sent the customer a $Staples Coupon for use on their next purchase with us
We apologize for the frustration the customer has experiencedOur customers are responsible for abiding by any requirements and rules in parking lotsStaples does not set these rules and requirements, and as such, cannot be held responsible for the towing of customer's carsFurther, the lot has a sign posted for review prior to entering the lotWe would not be able to refund this customer's towing fees
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We apologize for the troubles the customer has experiencedWe do show that the refund of $was issued to the [redacted] card that ends in on June 2ndA credit invoice could not be provided as the credit was done through the original orderAs a gesture of goodwill, we have sent a $ Staples coupon for the inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I asked for the business to remove my account information from their system also and nothing was mentioned about this happeningI will conduct any further business with Staples and do not want a security or privacy issue to be possible Regards, [redacted] ***
Staples apologizes for the inconvenience the customer has experiencedAll gift cards are set at a delivery of 1-business days for online cardsThe gift cards purchased online are sent from a third party company named [redacted] ***Unfortunately, for security reasons, they are unable to provide us with the activation codesHowever, they did advise for you (the cardholder) to call them at [redacted] and they will gladly assist you with the activationWe are also emailing you a $courtesy coupon for the inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I called the listed number and updated my contact informationIt seems Staples had the last digits of my phone number transposedThe correct number is [redacted] (as listed in this case)They have updated this information, and I am now waiting on a call back to speak on this matter Regards, [redacted]
Staples apologizes for any inconvenience the customer experiencedUnfortunately, we will not be honoring a return for the customerAs stated in our terms and conditions, we carefully monitor returns, and in some cases, returns made without a receipt may be refusedStaples reserves the right to deny any return
As we have previously stated, we are currently in the process of having the customer's email suppressed so that no further emails are sentFurther, the email address of the customer was attached to a Rewards account that was createdThis is why the customer received receipts of purchases made in our storeThat email address has been removed as part of the aforementioned process
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] first, please let me believe you guys send the card to the proper address, please provide the evidence for the mail since this is no way people just trust what you saidsecond, even what you said is true, why you guys could not provide the detail for how the card were used, how used? when and where? please give all the information for this Most important, I want to know who used it Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Well that is very unfortunate since MY position remains the same and I will now be filing with the FCC, FTC, AG as well as posting this on [redacted] .com, [redacted] , [redacted] and any and all other social media websites and consumer investigative reports news channels who would LOVE to pick up this story of advertising, & bait and switch which staples is GUILTY of breaking consumer protection lawsGood day Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] P.SI don't know if this should remain open until the refund is receivedThanks so much!
We have revisited the complaint based on the documentation that the customer providedThe charge shown cannot be matched to any order or transaction that we can recoverAs we previously recommended, we would advise that the customer reach out to their bank and dispute the chargeUnfortunately, we cannot pursue this further with the information we currently have
Staples Response remains the same
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedThe customer signed an intake form which does state that Staples is not responsible for data lossThe diagnostic and repair was not completed due to the computer not being able to connect to the internetThe customer has been refunded for the tech service repair, and was offered a gift card to cover part of the cost of a replacement hard driveThe customer's computer was not damaged while in Staples possession and does not warrant replacementThe offer of the gift card still stands
Staples apologizes for the inconvenienceWe reached out to the customer about the rebate issue they have experienceWe offered to issue them a $Staples Gift Card in addition to the rebate they are expectingThey accepting this and will be awaiting the arrival of their rebateShould the customer have any other issues, we invite them to reach out to us to resolve the matter
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer and a courtesy coupon was emailed to the customer in the requested amount of $
We have reviewed further and did find that the total amount issued would be $This has been adjustedShould the customer have any further issues, we invited them to contact us directly to have them resolvedThe customer accepted
Staples sincerely apologizes for the way the manager spoke to the customer and for the inconvenience the customer experiencedWhile we have offered empty boxes in the past for a small fee, we are no longer doing so as it was in direct conflict with our sale of stocked mailing and shipping supplies We carry a wide array of boxes that are sure to meet all of your shipping and moving needs
We apologize to the customer for their experience in regards to their couponIt is not what we expect of our associatesWe have reviewed the issue in question and provided their feedback to our Executive Management TeamAs a means of resolution, we have sent the customer a $Staples Coupon for use on their next purchase with us
We apologize for the frustration the customer has experiencedOur customers are responsible for abiding by any requirements and rules in parking lotsStaples does not set these rules and requirements, and as such, cannot be held responsible for the towing of customer's carsFurther, the lot has a sign posted for review prior to entering the lotWe would not be able to refund this customer's towing fees
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We apologize for the troubles the customer has experiencedWe do show that the refund of $was issued to the [redacted] card that ends in on June 2ndA credit invoice could not be provided as the credit was done through the original orderAs a gesture of goodwill, we have sent a $ Staples coupon for the inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I asked for the business to remove my account information from their system also and nothing was mentioned about this happeningI will conduct any further business with Staples and do not want a security or privacy issue to be possible Regards, [redacted] ***