Staples apologizes for any inconvenience the customer has experiencedLeft voicemail for customer on Aug 18, to advise a refund of $was issue back to her card and would take up to 3-business days to receiveRefund was credited back to her account on Aug 13, Emailed and left a voicemail for customer to advise this and provided the following Authorization number [redacted] to give to her bank to research
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I still would appreciate acknowledgment and an apology for this entire mishapThe refund was not issued until I called again last week to question where the courier was and when they would be picking up the packageI was then informed that the courier had been cancelled on the same day it was requestedWe wasted two extra weeks with this nonsenseIf it were not for my phone call, I would not have the refund Regards, [redacted]
Staples apologizes for the inconvenience we may have causedWe have confirmed with our Finance Team that we had submit a request for reversal of these charges on 06/22/We have confirmed that the customer's bank has accepted this in the amount of $Additionally, we provided the customer with a goodwill gesture coupon for the troubles
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Staples has refused to return my money $for the poor rude treatment that I received by their Manager [redacted] this is why many people do not like muti million dollar companies Staples has refused to stop the easy rebates scam and will not admit to their wrong doing I am unsatisfied and upset that I had very poor customer service and was scammed by the STAPLES rebateStaples has been aware that they do not offer easy rebates for a very long time according to some of the other complaints I have readStaples will not stop this rebate scam until a class action law suit is filed and won Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [This just goes to show you the LACK of integrity on Staples, Inc.'s behalf A CONFIRMATION email DOES NOT CONFIRM ANYTHING even though an anticipated arrival date for shipment was mentioned.] Regards, [redacted] ***
Staples apologized to the customer for their experienceWe have issued a full refund back to the original method of payment on the orderWe have also sent the feedback to [redacted] about the situation
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am only rejecting Staples response because I can't be sure the postcards will be delivered this time either until it happens and I survey the residents to make sure they received themSince the two regular postal carriers on the route said they did not deliver the postcards the first time, I would like to keep this case open in the event the postcards don't get delivered again Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedWe explained to the customer that the item they attempted to purchase was on sale for $on 11/27/only and was listed as a while supplies last itemThe email confirmation they received was dated 11/28/and listed the item that had been on sale as $A new email was issued 11/29/with the following “We’re very sorry, but item [redacted] PRINTER BLACK was no longer in stock when we were processing your Staples order number [redacted] ”A supervisor spoke to our customer 11/30/and confirmed the same information and assured the customer that they were not charged for this item
We apologize for the inconvenienceHowever, when you place an order online we are unable to completely remove the order and the method of payment due to needing a paper trail for recordsWhen you place an order online, you are agreeing to our terms and conditions about keeping your information
Staples apologizes for the inconvenience the customer experienced and for the delay in refund of the orderWe have issued the $back to the customer's Visa on the orderIt will take 3-business days to reflect in the customer's account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Good Day Ms***,I am disappointed with your decision, especially since you ignored crucial details of my complaint listed in the letter I sent to the Revdex.com According to qualified technicians employed at **, a proper third party keyboard does not cause warping if installed correctly Instead, a warped keyboard is the result of a technician's significant lack of experience In regards to the missing screws, my laptop was not turned in with screws missing I stated this in my letter to the Revdex.com as well This statement about the missing screws is the result of a lie the technician ( [redacted] *.) created in response to his failure to repair my laptop Fortunately, I recorded a video of the condition my laptop was turned in to the technician [redacted] on 11/19/17, which shows that no screws were missing I offered this video for viewing to the store assistant manager ( [redacted] *.) who stated that he had no need to see the video since he could visualize the damages on my laptop on 11/20/ The video shows that I turned in all screws as well as the condition my laptop was turned in The lengthy conversation in the video that occurred between [redacted] *., [redacted] *and me on 11/19/17, will disclose the lie [redacted] created about the missing screws Likewise, I suggest you review the store's surveillance cameras that will demonstrate that all screws were turned in with the laptopAs stated in my complaint, Staples leadership, including you Ms***, did not even show an interest in evaluating my laptop Instead, you decided this matter based on a lie created by the young technician, who most likely feared disciplinary actions as a result of the negligent labor he performed Your decision did not reflect fairness; instead it demonstrated bias I will discontinue my relation with Staples, which includes the closing of my Staples More Account, publish an article about my experience with photos/videos, and will pursue legal actions to continue to seek a fair solution Regards]
We have researched the customer’s claim with the store in question and received information about the events that led up to her address appearing on the labelWe were advised that the customer was informed that USPS labels include the full address vsUPS labels, which only show the phone and name We were advised that the customer opted for the USPS service due to the service having a lower cost for shippingWe were advised by the store that the store associate assisting her had shown the customer the completed USPS label, which contained the address and then proceeded with paymentAs a goodwill gesture, we have sent the customer a check for $and also a $Staples Gift Card to be used on a future in-store or online purchase
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Good for you staples that you consider the matter closedYou figured out a perfect way to steal from peopleIm done Regards, [redacted]
Staples apologizes for any inconvenience we may have caused the customerWe've issued a $courtesy coupon and all service concerns have been addressed with our delivery carrier
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was told by otherwise by their own representativeI'm sure they can check their phone records to resolve the matterThe representative said that I would be able to buy them for $as long as I had my receipt and she went on to check the inventory...this is YOUR representatives wordsYou misrepresent your policy when it is convenient, and have fraudulent business practicesI expect staples to honor their word and price match these itemsOnce again...this is not about your policy, but the misrepresentation of your policy by your very own representative and your refusal to honor itThis is the worst customer service I have ever received from a retail store on an executive levelYou are the same person that I spoke with on the phoneI will take the fraudulent business practices up with consumer affairs as well since you continue to waste my time with your conveniently "changing" policyYou are a fraud Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I agreed to accept the reimbursement for postage as well as the $gift card; however, the business and their associates have blatantly lied and I have not agreed to accept their response to the Revdex.com, since it not accurate and untrue Also, why are they not answering as to whether or not there was a camera in the copy center area where the problem occurred? Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples replied and my account status has been update to Premier on May Today June 7, 2016, I check my account online and I don't see my status has any changeI screen shot my staples account page side by side [redacted] website, this can prove the date since June 7, 2016, staples don't have any update on my account and just make up some excuse to the customerVery upset and this is an unacceptable service Regards, [redacted] ***
Staples apologizes for any inconvenience caused to the customerWe have verified with the manufacturer that the item is back in stock, we have contacted the customer to advise, and have replaced the order
Staples apologizes for any inconvenience the customer was causedWe have reached out to the customer and let her know the fraudulent purchase was made on our website and was canceled by our fraud department
Staples apologizes for any inconvenience the customer has experiencedLeft voicemail for customer on Aug 18, to advise a refund of $was issue back to her card and would take up to 3-business days to receiveRefund was credited back to her account on Aug 13, Emailed and left a voicemail for customer to advise this and provided the following Authorization number [redacted] to give to her bank to research
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I still would appreciate acknowledgment and an apology for this entire mishapThe refund was not issued until I called again last week to question where the courier was and when they would be picking up the packageI was then informed that the courier had been cancelled on the same day it was requestedWe wasted two extra weeks with this nonsenseIf it were not for my phone call, I would not have the refund Regards, [redacted]
Staples apologizes for the inconvenience we may have causedWe have confirmed with our Finance Team that we had submit a request for reversal of these charges on 06/22/We have confirmed that the customer's bank has accepted this in the amount of $Additionally, we provided the customer with a goodwill gesture coupon for the troubles
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Staples has refused to return my money $for the poor rude treatment that I received by their Manager [redacted] this is why many people do not like muti million dollar companies Staples has refused to stop the easy rebates scam and will not admit to their wrong doing I am unsatisfied and upset that I had very poor customer service and was scammed by the STAPLES rebateStaples has been aware that they do not offer easy rebates for a very long time according to some of the other complaints I have readStaples will not stop this rebate scam until a class action law suit is filed and won Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [This just goes to show you the LACK of integrity on Staples, Inc.'s behalf A CONFIRMATION email DOES NOT CONFIRM ANYTHING even though an anticipated arrival date for shipment was mentioned.] Regards, [redacted] ***
Staples apologized to the customer for their experienceWe have issued a full refund back to the original method of payment on the orderWe have also sent the feedback to [redacted] about the situation
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am only rejecting Staples response because I can't be sure the postcards will be delivered this time either until it happens and I survey the residents to make sure they received themSince the two regular postal carriers on the route said they did not deliver the postcards the first time, I would like to keep this case open in the event the postcards don't get delivered again Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedWe explained to the customer that the item they attempted to purchase was on sale for $on 11/27/only and was listed as a while supplies last itemThe email confirmation they received was dated 11/28/and listed the item that had been on sale as $A new email was issued 11/29/with the following “We’re very sorry, but item [redacted] PRINTER BLACK was no longer in stock when we were processing your Staples order number [redacted] ”A supervisor spoke to our customer 11/30/and confirmed the same information and assured the customer that they were not charged for this item
We apologize for the inconvenienceHowever, when you place an order online we are unable to completely remove the order and the method of payment due to needing a paper trail for recordsWhen you place an order online, you are agreeing to our terms and conditions about keeping your information
Staples apologizes for the inconvenience the customer experienced and for the delay in refund of the orderWe have issued the $back to the customer's Visa on the orderIt will take 3-business days to reflect in the customer's account
Staples apologizes for the inconvenience the customer experiencedWe have sent the customer a $Staples egiftcard to their email address provided
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Good Day Ms***,I am disappointed with your decision, especially since you ignored crucial details of my complaint listed in the letter I sent to the Revdex.com According to qualified technicians employed at **, a proper third party keyboard does not cause warping if installed correctly Instead, a warped keyboard is the result of a technician's significant lack of experience In regards to the missing screws, my laptop was not turned in with screws missing I stated this in my letter to the Revdex.com as well This statement about the missing screws is the result of a lie the technician ( [redacted] *.) created in response to his failure to repair my laptop Fortunately, I recorded a video of the condition my laptop was turned in to the technician [redacted] on 11/19/17, which shows that no screws were missing I offered this video for viewing to the store assistant manager ( [redacted] *.) who stated that he had no need to see the video since he could visualize the damages on my laptop on 11/20/ The video shows that I turned in all screws as well as the condition my laptop was turned in The lengthy conversation in the video that occurred between [redacted] *., [redacted] *and me on 11/19/17, will disclose the lie [redacted] created about the missing screws Likewise, I suggest you review the store's surveillance cameras that will demonstrate that all screws were turned in with the laptopAs stated in my complaint, Staples leadership, including you Ms***, did not even show an interest in evaluating my laptop Instead, you decided this matter based on a lie created by the young technician, who most likely feared disciplinary actions as a result of the negligent labor he performed Your decision did not reflect fairness; instead it demonstrated bias I will discontinue my relation with Staples, which includes the closing of my Staples More Account, publish an article about my experience with photos/videos, and will pursue legal actions to continue to seek a fair solution Regards]
We have researched the customer’s claim with the store in question and received information about the events that led up to her address appearing on the labelWe were advised that the customer was informed that USPS labels include the full address vsUPS labels, which only show the phone and name We were advised that the customer opted for the USPS service due to the service having a lower cost for shippingWe were advised by the store that the store associate assisting her had shown the customer the completed USPS label, which contained the address and then proceeded with paymentAs a goodwill gesture, we have sent the customer a check for $and also a $Staples Gift Card to be used on a future in-store or online purchase
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Good for you staples that you consider the matter closedYou figured out a perfect way to steal from peopleIm done Regards, [redacted]
Staples apologizes for any inconvenience we may have caused the customerWe've issued a $courtesy coupon and all service concerns have been addressed with our delivery carrier
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was told by otherwise by their own representativeI'm sure they can check their phone records to resolve the matterThe representative said that I would be able to buy them for $as long as I had my receipt and she went on to check the inventory...this is YOUR representatives wordsYou misrepresent your policy when it is convenient, and have fraudulent business practicesI expect staples to honor their word and price match these itemsOnce again...this is not about your policy, but the misrepresentation of your policy by your very own representative and your refusal to honor itThis is the worst customer service I have ever received from a retail store on an executive levelYou are the same person that I spoke with on the phoneI will take the fraudulent business practices up with consumer affairs as well since you continue to waste my time with your conveniently "changing" policyYou are a fraud Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I agreed to accept the reimbursement for postage as well as the $gift card; however, the business and their associates have blatantly lied and I have not agreed to accept their response to the Revdex.com, since it not accurate and untrue Also, why are they not answering as to whether or not there was a camera in the copy center area where the problem occurred? Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples replied and my account status has been update to Premier on May Today June 7, 2016, I check my account online and I don't see my status has any changeI screen shot my staples account page side by side [redacted] website, this can prove the date since June 7, 2016, staples don't have any update on my account and just make up some excuse to the customerVery upset and this is an unacceptable service Regards, [redacted] ***
Staples apologizes for any inconvenience caused to the customerWe have verified with the manufacturer that the item is back in stock, we have contacted the customer to advise, and have replaced the order
Staples apologizes for any inconvenience the customer was causedWe have reached out to the customer and let her know the fraudulent purchase was made on our website and was canceled by our fraud department