Revdex.com: It is a sad day, when retailers don't have to uphold what they advertise I am tired of dealing with Staples, and will no longer shop there again I have made several purchases that could have been done at Staples Instead I chose [redacted] over them.Staples Buyers Beware Regards, [redacted] ***
We apologize for the inconvenience we may have causedWe have issued a check for the total amount of the rebate and the customer can expect to receive this in - business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Again unacceptableYou have my information, my email, my phone number to which your company never used to communicate with me prior to cancelling TWO orders to resolve you're so-called non issue (if IRS, [redacted] ***, and [redacted] can use the billing information then so can Staples)To request that I CALL YOU AGAIN is totally inappropriateThat is why I am making a complaint to Revdex.com to begin with....because of your extremely poor customer serviceWhy are you so opposed to calling me to resolve? Why must I call you AGAIN?
Staples apologizes for any inconvenience we have causedWe have refunded $back to the customers card used for the purchase of the repair which should post back to the account within 3-business daysWe are also issuing a check in the amount of $but are waiting on the customer to respond with an address on where the check can be mailed to
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It has been submitted That's the problem with these clowns Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI received a call from [redacted] ...he assured me a refund of $would be sent to me The price of the printer was $less a $non refundable coupon That is what I was promised and again I expect them to honour their word Regards, [redacted] ***
I agree that the first two orders were refundedThose were not the order numbers in questions as per my initial Revdex.com complaintThe other two orders were NEVER picked up by me from the [redacted] NY storeUnless you can show me proof to the fact that they WERE INDEED picked up, you CANNOT tell me that my lack of contacting you at the time of the items' delivery to the store is enough proof that I must have picked them upFor example, if I ordered something online from [redacted] .com and scheduled it for in-store pickupI would get an email when the item arrives in store and is actually ready for pickupFurthermore, I will receive multiple follow up emails stating that the item is still at your [redacted] store ready for pickup and that if it is not picked up with in days of arriving at the store, the order will be cancelled and your money refunded back to the original form of paymentThis should have been the case with staples tooHowever, since they have their money already, they seem to not care about what actually happens after thatIe: whether or not he customer ACTUALLY picks up his or her items from the storeUnless you can prove to me that there were two credits to my credit card for the order numbers stated in the original Revdex.com complaint or proof of my signature that I did indeed pick up the items, I should be issued a full refund for these purchases since I DO NOT possess the items you have charged me forThis is blatant thievery and this matter will be taken further if you cannot resolve itI would think a company such us Staples would be able to furnish such records to prove that an item was picked up from their storeWhether or not the customer called in to inquire about their store pickup, if the item is not picked up within a certain timeframe, your company policy should be that he order is cancelled and the amount of purchase refundedYou clearly DO NOT have such a policy in place because the other two items that were refunded on 3/15/were still hanging around your store and were thankfully found after a massive treasure hunt ensuedInapprorpriate store policy together with poor management and organization regarding misplaced items for store pickup is not the customers problem Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedPer the intake paperwork the customer signed, it clearly states Staples is not responsible for data lossWhen signing this document the customer agrees to the terms and conditions of the services providedPer our conversation with the customer, the gift card in the value of $is still offered, but no further compensation will be providedWe have also attached the signed paperwork the customer was provided when dropping off the computer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.]I am now in the middle between Staples and [redacted] Digital GiftsEach of them wants me to go seek help from the other one sideI have all the receipts for my gift cardsI don't know why Staples has the information but doesn't want to provide me the details of transactionsI just need key things: WHO used my gift cards and WHERE the order(s) was picked up/shipped toAs long as I am provided with this, I will report my case to policeI won't ask more from Staples$is a lot for me really Regards, [redacted] ***
Staples apologizes for any issuesIn trying to research the rebate, the tracking number provided does not point to an existing rebate submissionThe customer will want to contact our Rebate Fulfillment Center to have their issue resolvedIt seems as though some additional documentation is necessary to complete the submission
Staples response was to confirm the acceptance of the coupon as a resolutionThis coupon will have minimum purchase requirementsIt cannot be used to purchased gift cards, postage stamps, or prepaid cardsWe have issued the $Staples Coupon to the customerThey can expect to receive this in 7-business days
Staples apologizes for the inconvenienceWe identified what the issues were and will have it resolvedWe have refunded the customer the cost of the order and have sent a check to cover the cost of the cards they expected to receive
We have investigated Mr***'s complaint and determined that used on a recent order for [redacted] came back as belonging to a Freight Forwarded of which we are unable to ship product to due to increased riskAdditionally,we were unable to release the order due to contractual agreements with [redacted] as it pertains to the purchase of multiple units by a single individualOur records indicate that on an April 19th call to Staples, Mr [redacted] was advised that he is not restricted from placing orders; however, we were unable to complete his most recent for [redacted] products due to the facts stated aboveOur position on the matter remains the same
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowGive me a break, the business has not accommodated me in any way, shape or form The fact that I've had to file multiple complaints, call multiple times to the Office of the President, and make multiple visits to your retail stores in an attempt to resolve this matter certainly is is not an accommodation, but, in fact a total inconvenience Advertising a promotion, and not honoring it to a customer who has spent thousands of dollars with your business is insulting and a violation of the law Accordingly, while the business may say that they consider the matter closed, I do not I will proceed with contacting my State's Attorneys General Office for proper resolution of this complaint, where I will bring to light that I am not the only customer who was not honored the bonus rewards from said promotion as evidenced by multiple forums on the Internet Regards, [redacted] ***
Staples apologizes for the inconvenience the customer experiencedWe have issued a $courtesy coupon in their rewards account to cover the $for ink and an extra $for the inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have sent proof of payment to Staples on more than one occasion They continue to disregard this proof and will not contact me personally to go over this billing dispute This is the second time they have double billed our child care They have sent statements stating we were paid to date The last few invoices I paid by credit card and spoke with a representative to pay On each occasion I asked specifically if this covered all current and past debts Each time the representative stated we were current The last billing statement showed past invoices from This happened in early and I just paid it twice after talking with a representative and not getting anywhere with them at that time That payment was small but this one is over $and we are a small child care that runs on thin margins I did pay it due to them threatening to take action against us but I had to get a business credit card to pay for it Staples is in the wrong on this and I proved it to them on more than one occasion I believe their silence and hesitation to get back to me after I send them the proof is unprofessional and shows their lack of decent, courteous customer service.Regards, [redacted]
I have multiple chats where I have been offered the $and I can send them over to youI would like my $I will dispute these charges with the bankI will never shop with Staples againAnd as you can see by my rewards account I spend almost $every yearI can't understand from the confusion, and as a good will gesture why Staples can't send me $40So I will give you two optionsI am no longer returning this product since I would not have had to, since it is a rebate itemFirst option is send me a $ [redacted] card, staples gift card, and or company checkOr I will dispute this with the bank and you will get absolutely nothing for the transcation Thank you for your time
Staples apologizes for the inconvenienceThe information the customer has provided has been added to our do not call listWe reached out to the customer informing them of this
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I acknowledge that I did not purchase insuranceI was not offered it in the storeWhile I appreciate that I cannot prove that I was not offered insurance by their staff, this is because it is impossible to prove a negativeThey should realize that this is a subpar level of service, and the onus is on them and their staffMoreover, my complaint is not simply that I was not offered insuranceI was also deeply disappointed by the complete lack of effort made by Staples to recover my lost/stolen itemsThey simply passed the buck off to ***, and in no way made an effort to recover the goods or update me on the status of my inquiryOne expects much more of a SHIPPING companyThis is a completely disappointing experience, and a failure to perform the service for which I paid Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The business has failed to understand the nature of my complaint As referenced previously, orders placed at the kiosk were paid for in-store to which an in-store only use coupon for $off $was used and applied to the order I'm failing to understand why the rewards coupon for 25% back in rewards does not apply given that the other in-store only coupon was able to be applied Why would one in-store only coupon ($off $75) apply and the other (% back in rewards) not apply? Regards, [redacted] ***
Revdex.com: It is a sad day, when retailers don't have to uphold what they advertise I am tired of dealing with Staples, and will no longer shop there again I have made several purchases that could have been done at Staples Instead I chose [redacted] over them.Staples Buyers Beware Regards, [redacted] ***
We apologize for the inconvenience we may have causedWe have issued a check for the total amount of the rebate and the customer can expect to receive this in - business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Again unacceptableYou have my information, my email, my phone number to which your company never used to communicate with me prior to cancelling TWO orders to resolve you're so-called non issue (if IRS, [redacted] ***, and [redacted] can use the billing information then so can Staples)To request that I CALL YOU AGAIN is totally inappropriateThat is why I am making a complaint to Revdex.com to begin with....because of your extremely poor customer serviceWhy are you so opposed to calling me to resolve? Why must I call you AGAIN?
Staples apologizes for any inconvenience we have causedWe have refunded $back to the customers card used for the purchase of the repair which should post back to the account within 3-business daysWe are also issuing a check in the amount of $but are waiting on the customer to respond with an address on where the check can be mailed to
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It has been submitted That's the problem with these clowns Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI received a call from [redacted] ...he assured me a refund of $would be sent to me The price of the printer was $less a $non refundable coupon That is what I was promised and again I expect them to honour their word Regards, [redacted] ***
I agree that the first two orders were refundedThose were not the order numbers in questions as per my initial Revdex.com complaintThe other two orders were NEVER picked up by me from the [redacted] NY storeUnless you can show me proof to the fact that they WERE INDEED picked up, you CANNOT tell me that my lack of contacting you at the time of the items' delivery to the store is enough proof that I must have picked them upFor example, if I ordered something online from [redacted] .com and scheduled it for in-store pickupI would get an email when the item arrives in store and is actually ready for pickupFurthermore, I will receive multiple follow up emails stating that the item is still at your [redacted] store ready for pickup and that if it is not picked up with in days of arriving at the store, the order will be cancelled and your money refunded back to the original form of paymentThis should have been the case with staples tooHowever, since they have their money already, they seem to not care about what actually happens after thatIe: whether or not he customer ACTUALLY picks up his or her items from the storeUnless you can prove to me that there were two credits to my credit card for the order numbers stated in the original Revdex.com complaint or proof of my signature that I did indeed pick up the items, I should be issued a full refund for these purchases since I DO NOT possess the items you have charged me forThis is blatant thievery and this matter will be taken further if you cannot resolve itI would think a company such us Staples would be able to furnish such records to prove that an item was picked up from their storeWhether or not the customer called in to inquire about their store pickup, if the item is not picked up within a certain timeframe, your company policy should be that he order is cancelled and the amount of purchase refundedYou clearly DO NOT have such a policy in place because the other two items that were refunded on 3/15/were still hanging around your store and were thankfully found after a massive treasure hunt ensuedInapprorpriate store policy together with poor management and organization regarding misplaced items for store pickup is not the customers problem Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedPer the intake paperwork the customer signed, it clearly states Staples is not responsible for data lossWhen signing this document the customer agrees to the terms and conditions of the services providedPer our conversation with the customer, the gift card in the value of $is still offered, but no further compensation will be providedWe have also attached the signed paperwork the customer was provided when dropping off the computer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.]I am now in the middle between Staples and [redacted] Digital GiftsEach of them wants me to go seek help from the other one sideI have all the receipts for my gift cardsI don't know why Staples has the information but doesn't want to provide me the details of transactionsI just need key things: WHO used my gift cards and WHERE the order(s) was picked up/shipped toAs long as I am provided with this, I will report my case to policeI won't ask more from Staples$is a lot for me really Regards, [redacted] ***
Staples apologizes for any issuesIn trying to research the rebate, the tracking number provided does not point to an existing rebate submissionThe customer will want to contact our Rebate Fulfillment Center to have their issue resolvedIt seems as though some additional documentation is necessary to complete the submission
Staples response was to confirm the acceptance of the coupon as a resolutionThis coupon will have minimum purchase requirementsIt cannot be used to purchased gift cards, postage stamps, or prepaid cardsWe have issued the $Staples Coupon to the customerThey can expect to receive this in 7-business days
Staples apologizes for the inconvenienceWe identified what the issues were and will have it resolvedWe have refunded the customer the cost of the order and have sent a check to cover the cost of the cards they expected to receive
We have investigated Mr***'s complaint and determined that used on a recent order for [redacted] came back as belonging to a Freight Forwarded of which we are unable to ship product to due to increased riskAdditionally,we were unable to release the order due to contractual agreements with [redacted] as it pertains to the purchase of multiple units by a single individualOur records indicate that on an April 19th call to Staples, Mr [redacted] was advised that he is not restricted from placing orders; however, we were unable to complete his most recent for [redacted] products due to the facts stated aboveOur position on the matter remains the same
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowGive me a break, the business has not accommodated me in any way, shape or form The fact that I've had to file multiple complaints, call multiple times to the Office of the President, and make multiple visits to your retail stores in an attempt to resolve this matter certainly is is not an accommodation, but, in fact a total inconvenience Advertising a promotion, and not honoring it to a customer who has spent thousands of dollars with your business is insulting and a violation of the law Accordingly, while the business may say that they consider the matter closed, I do not I will proceed with contacting my State's Attorneys General Office for proper resolution of this complaint, where I will bring to light that I am not the only customer who was not honored the bonus rewards from said promotion as evidenced by multiple forums on the Internet Regards, [redacted] ***
Staples apologizes for the inconvenience the customer experiencedWe have issued a $courtesy coupon in their rewards account to cover the $for ink and an extra $for the inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have sent proof of payment to Staples on more than one occasion They continue to disregard this proof and will not contact me personally to go over this billing dispute This is the second time they have double billed our child care They have sent statements stating we were paid to date The last few invoices I paid by credit card and spoke with a representative to pay On each occasion I asked specifically if this covered all current and past debts Each time the representative stated we were current The last billing statement showed past invoices from This happened in early and I just paid it twice after talking with a representative and not getting anywhere with them at that time That payment was small but this one is over $and we are a small child care that runs on thin margins I did pay it due to them threatening to take action against us but I had to get a business credit card to pay for it Staples is in the wrong on this and I proved it to them on more than one occasion I believe their silence and hesitation to get back to me after I send them the proof is unprofessional and shows their lack of decent, courteous customer service.Regards, [redacted]
I have multiple chats where I have been offered the $and I can send them over to youI would like my $I will dispute these charges with the bankI will never shop with Staples againAnd as you can see by my rewards account I spend almost $every yearI can't understand from the confusion, and as a good will gesture why Staples can't send me $40So I will give you two optionsI am no longer returning this product since I would not have had to, since it is a rebate itemFirst option is send me a $ [redacted] card, staples gift card, and or company checkOr I will dispute this with the bank and you will get absolutely nothing for the transcation Thank you for your time
Staples apologizes for the inconvenienceThe information the customer has provided has been added to our do not call listWe reached out to the customer informing them of this
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I acknowledge that I did not purchase insuranceI was not offered it in the storeWhile I appreciate that I cannot prove that I was not offered insurance by their staff, this is because it is impossible to prove a negativeThey should realize that this is a subpar level of service, and the onus is on them and their staffMoreover, my complaint is not simply that I was not offered insuranceI was also deeply disappointed by the complete lack of effort made by Staples to recover my lost/stolen itemsThey simply passed the buck off to ***, and in no way made an effort to recover the goods or update me on the status of my inquiryOne expects much more of a SHIPPING companyThis is a completely disappointing experience, and a failure to perform the service for which I paid Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The business has failed to understand the nature of my complaint As referenced previously, orders placed at the kiosk were paid for in-store to which an in-store only use coupon for $off $was used and applied to the order I'm failing to understand why the rewards coupon for 25% back in rewards does not apply given that the other in-store only coupon was able to be applied Why would one in-store only coupon ($off $75) apply and the other (% back in rewards) not apply? Regards, [redacted] ***