Staples apologizes for the inconvenience the customer experiencedWe were able to set up a return with full refund and send customer a confirmation of the refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples is supposed to remove my emailaddress from their database but the questions are Why My personal email address was added without my consentI'm not a customer then Why Staples Receipt has been deliveredto my email addressWhy there is no Unsubscribe button available in the Staples Receipt emailWhen I called the number *** [redacted] instead of rectifying there error they were rude to meStaples is Showing Fake Sales? Or In correct Data? Or DataForging? In either of them they are collection and sharing FalseinformationStaples is not accepting its mistake buttrying to hide the truth and manipulating personal and customer information alongwith sending or sharing Sales Receipts.Staples is not following any business policies and procedures as per the Norms or not followingLaw Regards, [redacted]
Staples apologizes for any inconvenience caused to the customerStaples is only able to ship [redacted] via its' Ship Center DepartmentStaples doesn't have a [redacted] Drop centerThere are signs placed in the stores which clearly indicate that Staples is a [redacted] Ship centerStaples had offered to research the matter further; however, customer is unable to provide any tracking information to help with the investigation, without the [redacted] tracking information, Staples is unable to assist the customer furtherStaples offered a $courtesy coupon as a good-will gesture
We understand Mr***'s frustration regarding this matter and apologize for any inconvenience this has causedAs it turns out, we do not have a per month program with a $spend minimum in qualified purchasesAs a Staples Rewards Base Level (under $$0-$per year spending) Mr*** is allowed a limit of cartridges per monthOnce a member reaches $500-$per year spending, their status changes to Plus and the allowance for monthly ink cartridges increases to Our records indicate that although he has spent more than the $in 2016, these purchases were made up of gift cards, which are not qualified items and so do not count toward toward statusOur position remains the sameFor more information regarding our Rewards program, please view our terms and conditions at [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The matter is NOT resolved, AI STILL have not received a proper receipt, BThey still show the item as SHIPPING to me, when I've already picked it up, and CThey have TWO pending charges for this printer in my Credit Card account when I only bought oneThis matter is NOT resolved, I don't care what they think Regards, [redacted]
Staples does apologize for the inconvenienceThe sale was "while supplies last" and the item is out of stockA substitute is not available, nor are we able to backorder the item for the customer
Staples apologizes for the inconvenienceThe item the customer sought to purchase was out of stock after confirming the order was receivedWe do not offer substitutions but may make suggestions on other itemsWe would not be able to apply the sale price to another item
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Staples apologizes for any inconvenience caused to the customerWe have been in contact with the customer and are working to get his cards replaced at no charge
Staples apologizes for the trouble that happened to this customer regarding RebateHowever seems that he had coupon that was for store but placed order online for Rebate the rebate was to be for $without coupon and $with couponWe are sorry for this misconception and troubleWe have reinstated customer Rebate for the $and should arrive within to weeksTracking# [redacted]
Staples apologizes to the customer for the inconvenience they experiencedThe order was cancelled due to being out of stock and the customer was not chargedThe pending authorization will drop off the customer's account within 3-business days
Staples apologizes for the time our customer was kept on holdStaples associates are encouraged to ensure our customers agree to any hold time and keep that as short as possibleA $courtesy coupon was issued for this inconvenienceThe customer has been advised that the coupon that she requested was not applied because this coupon is set up for purchases in Staples US Stores only and per the disclaimer can only be applied to regular priced items and no other discounts are allowedThe customer requested that this be applied to her order that was charged through our delivery channel and had other coupons applied
Staples apologizes for the inconvenience the customer has experiencedUnfortunately, we are unable to refund or reship the orderOn 11/30/16, the order was delivered to the address provided to Staples for the orderThe order was also signed for at the addressThe customer will need to dispute the charges with their card company if they are disputing delivery
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I know ultimately Revdex.com will close my complaint in favor to Staples regardless of the merit of my complaint.I am declining this response because it is just like sending a letter to a friend through [redacted] from a post office who doesn't sell postage stampsPost office should have basic postage supplies like stamps or envelopes or boxesAnd it doesStaples want to make money for [redacted] services, but it does not supply basic supplies like ground envelopes, but provide high end supplies such as express services Regards, [redacted]
Staples apologizes to customer for any inconvenience causedStaples attempted to reach customer with a request to provide details needed to resolve this case but, have been unsuccessful in reaching customerStaples has emailed customer twice after attempting to reach customer by phoneand receiving an message stating "the subscriber you are calling has a number that has been disconnected or no longer in serviceNo reply has been received from customerfor Staples to be able to resolve and help customer at this time
The response from Staples was not totally accurateI did finally receive the rebate [redacted] but the rebate continually asked me to resubmit the request for the rebateThe only reason I had multiple filings was because emails and post cards from the rebate center asked for the re-submissions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As I already stated if they are truly matching [redacted] offers the same program they discontinued If they are not matching the [redacted] offer, they have lost at least one loyal customer to dissatisfaction and pricing Regards, [redacted]
Staples apologizes for the inconvenienceThe customer had contacted our office and our representatives attempted to place an order for the item as it was out of stock in their local storeUnfortunately, when it came to fulfilling the order, our warehouse reported that the item was not available and the order was cancelledAt this point, we cannot place an order for the item as it is not availableThe item was available in extremely limited quantities
Staples took care of the [redacted] Gift Card zero balance issue for this customerWe did so by crediting his credit card used on the order for $per his requestThe customer has been advised via voice mail of the resolution
Staples has issued a return credit in full for the deliveryThe order was reported as delivered, however, in reaching out to our delivery team, it was reported that the item had not been successfully deliveredWe will review this issue with our partners to accurate reporting of delivery
Staples apologizes for the inconvenience the customer experiencedWe were able to set up a return with full refund and send customer a confirmation of the refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples is supposed to remove my emailaddress from their database but the questions are Why My personal email address was added without my consentI'm not a customer then Why Staples Receipt has been deliveredto my email addressWhy there is no Unsubscribe button available in the Staples Receipt emailWhen I called the number *** [redacted] instead of rectifying there error they were rude to meStaples is Showing Fake Sales? Or In correct Data? Or DataForging? In either of them they are collection and sharing FalseinformationStaples is not accepting its mistake buttrying to hide the truth and manipulating personal and customer information alongwith sending or sharing Sales Receipts.Staples is not following any business policies and procedures as per the Norms or not followingLaw Regards, [redacted]
Staples apologizes for any inconvenience caused to the customerStaples is only able to ship [redacted] via its' Ship Center DepartmentStaples doesn't have a [redacted] Drop centerThere are signs placed in the stores which clearly indicate that Staples is a [redacted] Ship centerStaples had offered to research the matter further; however, customer is unable to provide any tracking information to help with the investigation, without the [redacted] tracking information, Staples is unable to assist the customer furtherStaples offered a $courtesy coupon as a good-will gesture
We understand Mr***'s frustration regarding this matter and apologize for any inconvenience this has causedAs it turns out, we do not have a per month program with a $spend minimum in qualified purchasesAs a Staples Rewards Base Level (under $$0-$per year spending) Mr*** is allowed a limit of cartridges per monthOnce a member reaches $500-$per year spending, their status changes to Plus and the allowance for monthly ink cartridges increases to Our records indicate that although he has spent more than the $in 2016, these purchases were made up of gift cards, which are not qualified items and so do not count toward toward statusOur position remains the sameFor more information regarding our Rewards program, please view our terms and conditions at [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The matter is NOT resolved, AI STILL have not received a proper receipt, BThey still show the item as SHIPPING to me, when I've already picked it up, and CThey have TWO pending charges for this printer in my Credit Card account when I only bought oneThis matter is NOT resolved, I don't care what they think Regards, [redacted]
Staples does apologize for the inconvenienceThe sale was "while supplies last" and the item is out of stockA substitute is not available, nor are we able to backorder the item for the customer
Staples apologizes for the inconvenienceThe item the customer sought to purchase was out of stock after confirming the order was receivedWe do not offer substitutions but may make suggestions on other itemsWe would not be able to apply the sale price to another item
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Staples apologizes for any inconvenience caused to the customerWe have been in contact with the customer and are working to get his cards replaced at no charge
Staples apologizes for the trouble that happened to this customer regarding RebateHowever seems that he had coupon that was for store but placed order online for Rebate the rebate was to be for $without coupon and $with couponWe are sorry for this misconception and troubleWe have reinstated customer Rebate for the $and should arrive within to weeksTracking# [redacted]
Staples apologizes to the customer for the inconvenience they experiencedThe order was cancelled due to being out of stock and the customer was not chargedThe pending authorization will drop off the customer's account within 3-business days
Staples apologizes for the time our customer was kept on holdStaples associates are encouraged to ensure our customers agree to any hold time and keep that as short as possibleA $courtesy coupon was issued for this inconvenienceThe customer has been advised that the coupon that she requested was not applied because this coupon is set up for purchases in Staples US Stores only and per the disclaimer can only be applied to regular priced items and no other discounts are allowedThe customer requested that this be applied to her order that was charged through our delivery channel and had other coupons applied
Staples apologizes for the inconvenience the customer has experiencedUnfortunately, we are unable to refund or reship the orderOn 11/30/16, the order was delivered to the address provided to Staples for the orderThe order was also signed for at the addressThe customer will need to dispute the charges with their card company if they are disputing delivery
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I know ultimately Revdex.com will close my complaint in favor to Staples regardless of the merit of my complaint.I am declining this response because it is just like sending a letter to a friend through [redacted] from a post office who doesn't sell postage stampsPost office should have basic postage supplies like stamps or envelopes or boxesAnd it doesStaples want to make money for [redacted] services, but it does not supply basic supplies like ground envelopes, but provide high end supplies such as express services Regards, [redacted]
Staples apologizes to customer for any inconvenience causedStaples attempted to reach customer with a request to provide details needed to resolve this case but, have been unsuccessful in reaching customerStaples has emailed customer twice after attempting to reach customer by phoneand receiving an message stating "the subscriber you are calling has a number that has been disconnected or no longer in serviceNo reply has been received from customerfor Staples to be able to resolve and help customer at this time
The response from Staples was not totally accurateI did finally receive the rebate [redacted] but the rebate continually asked me to resubmit the request for the rebateThe only reason I had multiple filings was because emails and post cards from the rebate center asked for the re-submissions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As I already stated if they are truly matching [redacted] offers the same program they discontinued If they are not matching the [redacted] offer, they have lost at least one loyal customer to dissatisfaction and pricing Regards, [redacted]
Staples apologizes for the inconvenienceThe customer had contacted our office and our representatives attempted to place an order for the item as it was out of stock in their local storeUnfortunately, when it came to fulfilling the order, our warehouse reported that the item was not available and the order was cancelledAt this point, we cannot place an order for the item as it is not availableThe item was available in extremely limited quantities
Staples took care of the [redacted] Gift Card zero balance issue for this customerWe did so by crediting his credit card used on the order for $per his requestThe customer has been advised via voice mail of the resolution
Staples has issued a return credit in full for the deliveryThe order was reported as delivered, however, in reaching out to our delivery team, it was reported that the item had not been successfully deliveredWe will review this issue with our partners to accurate reporting of delivery