Staples apologizes for the inconvenience the customer experiencedWe were able to set up a return with full refund and send customer a confirmation of the refund
Staples apologizes for any inconvenience experienced by the customer during this attempt to do business with us We have investigated the customer's complaint and based on the details they have shared, was able to determine that the price match as requested it is not validWe apologize that associates have made exception to this policy for this customer in the past, and thus setup the customer with incorrect expectationsIt is never our intent to disrupt or disturb the business of our customers As per our Print and Marketing website, "Price Match guarantee on Copy and Print Services for exact job specifications which includes number of pages or sets, paper (type, weight, brightness and size) and any additional finishing services Staples will match a competitor advertised or shelf price." Therefore, because [redacted] .com is producing the order on pound paper and our order is being produced on pound paper, this price match is not valid
Staples apologizes for any inconvenience caused to the customerStaples is only able to ship [redacted] via its' Ship Center DepartmentStaples doesn't have a [redacted] Drop centerThere are signs placed in the stores which clearly indicate that Staples is a [redacted] Ship centerStaples had offered to research the matter further; however, customer is unable to provide any tracking information to help with the investigation, without the [redacted] tracking information, Staples is unable to assist the customer furtherStaples offered a $courtesy coupon as a good-will gesture
Staples does apologize for the inconvenienceThe sale was "while supplies last" and the item is out of stockA substitute is not available, nor are we able to backorder the item for the customer
We understand Mr***'s frustration regarding this matter and apologize for any inconvenience this has causedAs it turns out, we do not have a per month program with a $spend minimum in qualified purchasesAs a Staples Rewards Base Level (under $$0-$per year spending) Mr*** is allowed a limit of cartridges per monthOnce a member reaches $500-$per year spending, their status changes to Plus and the allowance for monthly ink cartridges increases to Our records indicate that although he has spent more than the $in 2016, these purchases were made up of gift cards, which are not qualified items and so do not count toward toward statusOur position remains the sameFor more information regarding our Rewards program, please view our terms and conditions at [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The matter is NOT resolved, AI STILL have not received a proper receipt, BThey still show the item as SHIPPING to me, when I've already picked it up, and CThey have TWO pending charges for this printer in my Credit Card account when I only bought oneThis matter is NOT resolved, I don't care what they think Regards, [redacted]
Staples apologizes for any inconvenience caused to the customerWe have been in contact with the customer and are working to get his cards replaced at no charge
Staples apologizes for the inconvenienceThe item the customer sought to purchase was out of stock after confirming the order was receivedWe do not offer substitutions but may make suggestions on other itemsWe would not be able to apply the sale price to another item
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Staples apologizes for the inconvenience the customer has experiencedUnfortunately, we are unable to refund or reship the orderOn 11/30/16, the order was delivered to the address provided to Staples for the orderThe order was also signed for at the addressThe customer will need to dispute the charges with their card company if they are disputing delivery
Staples apologizes for the trouble that happened to this customer regarding RebateHowever seems that he had coupon that was for store but placed order online for Rebate the rebate was to be for $without coupon and $with couponWe are sorry for this misconception and troubleWe have reinstated customer Rebate for the $and should arrive within to weeksTracking# [redacted]
Staples apologizes for the time our customer was kept on holdStaples associates are encouraged to ensure our customers agree to any hold time and keep that as short as possibleA $courtesy coupon was issued for this inconvenienceThe customer has been advised that the coupon that she requested was not applied because this coupon is set up for purchases in Staples US Stores only and per the disclaimer can only be applied to regular priced items and no other discounts are allowedThe customer requested that this be applied to her order that was charged through our delivery channel and had other coupons applied
Staples apologizes to the customer for the inconvenience they experiencedThe order was cancelled due to being out of stock and the customer was not chargedThe pending authorization will drop off the customer's account within 3-business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I know ultimately Revdex.com will close my complaint in favor to Staples regardless of the merit of my complaint.I am declining this response because it is just like sending a letter to a friend through [redacted] from a post office who doesn't sell postage stampsPost office should have basic postage supplies like stamps or envelopes or boxesAnd it doesStaples want to make money for [redacted] services, but it does not supply basic supplies like ground envelopes, but provide high end supplies such as express services Regards, [redacted]
Staples apologizes to customer for any inconvenience causedStaples attempted to reach customer with a request to provide details needed to resolve this case but, have been unsuccessful in reaching customerStaples has emailed customer twice after attempting to reach customer by phoneand receiving an message stating "the subscriber you are calling has a number that has been disconnected or no longer in serviceNo reply has been received from customerfor Staples to be able to resolve and help customer at this time
The response from Staples was not totally accurateI did finally receive the rebate [redacted] but the rebate continually asked me to resubmit the request for the rebateThe only reason I had multiple filings was because emails and post cards from the rebate center asked for the re-submissions
We apologize for the inconvenienceWe do not price match Black Friday items as it states in our terms and conditionsIf the price at [redacted] is still on sale currently, you are more than welcome to contact customer service at [redacted] and request the price match be entered for an order
Staples apologized to the customer for the issue with the all in one printer and [redacted] ***We contacted the customer to offer further assistance on the negative experience and investigate furtherA response was received from the customer that the matter was resolvedHe received a refund check and already purchased a new printer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As I already stated if they are truly matching [redacted] offers the same program they discontinued If they are not matching the [redacted] offer, they have lost at least one loyal customer to dissatisfaction and pricing Regards, [redacted]
We apologize for the troubles the customer experiencedIn contacting the customer, we advised the customer of our coupon redemption process and procedures, as well as the terms and conditionsUnfortunately, we would not be applying the additional $coupon as requested as no coupon code was provided that we could verify
Staples apologizes for the inconvenience the customer experiencedWe were able to set up a return with full refund and send customer a confirmation of the refund
Staples apologizes for any inconvenience experienced by the customer during this attempt to do business with us We have investigated the customer's complaint and based on the details they have shared, was able to determine that the price match as requested it is not validWe apologize that associates have made exception to this policy for this customer in the past, and thus setup the customer with incorrect expectationsIt is never our intent to disrupt or disturb the business of our customers As per our Print and Marketing website, "Price Match guarantee on Copy and Print Services for exact job specifications which includes number of pages or sets, paper (type, weight, brightness and size) and any additional finishing services Staples will match a competitor advertised or shelf price." Therefore, because [redacted] .com is producing the order on pound paper and our order is being produced on pound paper, this price match is not valid
Staples apologizes for any inconvenience caused to the customerStaples is only able to ship [redacted] via its' Ship Center DepartmentStaples doesn't have a [redacted] Drop centerThere are signs placed in the stores which clearly indicate that Staples is a [redacted] Ship centerStaples had offered to research the matter further; however, customer is unable to provide any tracking information to help with the investigation, without the [redacted] tracking information, Staples is unable to assist the customer furtherStaples offered a $courtesy coupon as a good-will gesture
Staples does apologize for the inconvenienceThe sale was "while supplies last" and the item is out of stockA substitute is not available, nor are we able to backorder the item for the customer
We understand Mr***'s frustration regarding this matter and apologize for any inconvenience this has causedAs it turns out, we do not have a per month program with a $spend minimum in qualified purchasesAs a Staples Rewards Base Level (under $$0-$per year spending) Mr*** is allowed a limit of cartridges per monthOnce a member reaches $500-$per year spending, their status changes to Plus and the allowance for monthly ink cartridges increases to Our records indicate that although he has spent more than the $in 2016, these purchases were made up of gift cards, which are not qualified items and so do not count toward toward statusOur position remains the sameFor more information regarding our Rewards program, please view our terms and conditions at [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The matter is NOT resolved, AI STILL have not received a proper receipt, BThey still show the item as SHIPPING to me, when I've already picked it up, and CThey have TWO pending charges for this printer in my Credit Card account when I only bought oneThis matter is NOT resolved, I don't care what they think Regards, [redacted]
Staples apologizes for any inconvenience caused to the customerWe have been in contact with the customer and are working to get his cards replaced at no charge
Staples apologizes for the inconvenienceThe item the customer sought to purchase was out of stock after confirming the order was receivedWe do not offer substitutions but may make suggestions on other itemsWe would not be able to apply the sale price to another item
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Staples apologizes for the inconvenience the customer has experiencedUnfortunately, we are unable to refund or reship the orderOn 11/30/16, the order was delivered to the address provided to Staples for the orderThe order was also signed for at the addressThe customer will need to dispute the charges with their card company if they are disputing delivery
Staples apologizes for the trouble that happened to this customer regarding RebateHowever seems that he had coupon that was for store but placed order online for Rebate the rebate was to be for $without coupon and $with couponWe are sorry for this misconception and troubleWe have reinstated customer Rebate for the $and should arrive within to weeksTracking# [redacted]
Staples apologizes for the time our customer was kept on holdStaples associates are encouraged to ensure our customers agree to any hold time and keep that as short as possibleA $courtesy coupon was issued for this inconvenienceThe customer has been advised that the coupon that she requested was not applied because this coupon is set up for purchases in Staples US Stores only and per the disclaimer can only be applied to regular priced items and no other discounts are allowedThe customer requested that this be applied to her order that was charged through our delivery channel and had other coupons applied
Staples apologizes to the customer for the inconvenience they experiencedThe order was cancelled due to being out of stock and the customer was not chargedThe pending authorization will drop off the customer's account within 3-business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I know ultimately Revdex.com will close my complaint in favor to Staples regardless of the merit of my complaint.I am declining this response because it is just like sending a letter to a friend through [redacted] from a post office who doesn't sell postage stampsPost office should have basic postage supplies like stamps or envelopes or boxesAnd it doesStaples want to make money for [redacted] services, but it does not supply basic supplies like ground envelopes, but provide high end supplies such as express services Regards, [redacted]
Staples apologizes to customer for any inconvenience causedStaples attempted to reach customer with a request to provide details needed to resolve this case but, have been unsuccessful in reaching customerStaples has emailed customer twice after attempting to reach customer by phoneand receiving an message stating "the subscriber you are calling has a number that has been disconnected or no longer in serviceNo reply has been received from customerfor Staples to be able to resolve and help customer at this time
The response from Staples was not totally accurateI did finally receive the rebate [redacted] but the rebate continually asked me to resubmit the request for the rebateThe only reason I had multiple filings was because emails and post cards from the rebate center asked for the re-submissions
We apologize for the inconvenienceWe do not price match Black Friday items as it states in our terms and conditionsIf the price at [redacted] is still on sale currently, you are more than welcome to contact customer service at [redacted] and request the price match be entered for an order
Staples apologized to the customer for the issue with the all in one printer and [redacted] ***We contacted the customer to offer further assistance on the negative experience and investigate furtherA response was received from the customer that the matter was resolvedHe received a refund check and already purchased a new printer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As I already stated if they are truly matching [redacted] offers the same program they discontinued If they are not matching the [redacted] offer, they have lost at least one loyal customer to dissatisfaction and pricing Regards, [redacted]
We apologize for the troubles the customer experiencedIn contacting the customer, we advised the customer of our coupon redemption process and procedures, as well as the terms and conditionsUnfortunately, we would not be applying the additional $coupon as requested as no coupon code was provided that we could verify