Staples apologizes for the inconvenienceThe customer had contacted our office and our representatives attempted to place an order for the item as it was out of stock in their local storeUnfortunately, when it came to fulfilling the order, our warehouse reported that the item was not available and the order was cancelledAt this point, we cannot place an order for the item as it is not availableThe item was available in extremely limited quantities
Staples has issued a return credit in full for the deliveryThe order was reported as delivered, however, in reaching out to our delivery team, it was reported that the item had not been successfully deliveredWe will review this issue with our partners to accurate reporting of delivery
Staples took care of the [redacted] Gift Card zero balance issue for this customerWe did so by crediting his credit card used on the order for $per his requestThe customer has been advised via voice mail of the resolution
Staples apologizes for the issue the customer has experiencedThe address has been corrected and the customer should expect the rebate in the next business days
Staples apologizes for the inconvenience the customer experiencedWe have issued a $courtesy coupon to the customer on 06/06/We have also submitted a ticket to have our IT department manually issue the refundThe refund will take 7-business days to post to the customer's account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is not a simple typoEverything at your website, at my email order confirmation and at your receipt shows its a 256GB model Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I did got a phone call from Mr [redacted] from the Office of the PresidentHowever, I was surprised by the responses I received, which seem to belittle or dismiss the incidents I reported.Mr [redacted] 's response regarding the first incident (the call of Nov 19th) was that I MAY have misheard or misinterpreted the informationThis is false, and can be verified if the calls are recorded, as they should be.Mr [redacted] 's answer regarding the lack of response from the president's office to the emails of Nov and Nov was that I MAY have not received a response However, the only explanation is that they were actually never sent (there was nothing in my spam folder)This again can be easily verified I also forwarded Mr [redacted] the two emails I sent previously to the same email address used by the president's office.Misleading customers about return policy by providing disinformation is not only unacceptable, it is actually a serious offenseHowever, it doesn't seem Staples is taking these incidents seriously Given the attitude of Mr [redacted] , and his responses, I do not believe his statements regarding a follow-up.At some point I did ask for compensation (Mr [redacted] did not offer one), for the upsetting incidents, for being ignored by Staples, and because of Mr [redacted] 's responses which further aggravated me.I told Mr [redacted] that I am unsatisfied with his responses He said that I will be contacted by one of the supervisors from their officeUntil I do, I consider this case to be open Regards, [redacted] ***
Revdex.com: I received a message that my money was being refunded the next day after filing the Revdex.com reportI accept the refundHowever, I would still like them to acknowledge the legality of charging a person's credit card for a higher amount than the given total, and the amount stated on your on-screen receiptI'm sure that they know this, and that this is probably why they offered to give me the chair for free after finding out what happened Thank you, [redacted] ***
Staples apologizes for this inconvenienceWe have issued the customer a $Staples Gift Card as a gesture of goodwillThe card was sent to the customer via email
Staples position on this matter remainsWe will have this issue brought to the attention of the store's Senior Management team to ensure that all of our customers are being offered shipping insurance
Staples apologizes for the inconvenience the customer experiencedWe have worked with the customer to reach what we believe to be a suitable resolutionThe customer has been provided with the following: replacement [redacted] and a refund of the repair cost via corporate check
I don't dispute the fact that Staples must charge State sales tax to its customers However, I take issue with the way that they added the sales tax to my order AFTER I had already given them my payment information By what formula did Staples use to estimate that my sales tax was $0.00? I don't believe that this really was an estimate They knew my address, so how did they estimate that there would be no sales tax? I believe that they deliberately indicated that there would be no sales tax in order to complete the transaction, after which, they added the sales tax to my order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Staples must take responsibility for its product I said cancel it Staples should be the one to cancel this horrible, irresponsible product.] Regards, [redacted] ***
Staples apologizes for the inconvenience the customer experiencedWe had initially sent out a new replacement card three different timesOn 11/28/16, we have resent the gift card and it will take 7-business days for the customer to receive it in the mail
Staples position remains the sameExpired ink is unable to be returned per the return policy, which can be reviewed at the following link: http://www.staples.com/sbd/cre/help-center/returns-policy-popup/
Staples apologizes for the experience you have had with your [redacted] computerAfter reviewing the details of the case it was determined by [redacted] the issue with the computer is related to software, the home network or the ISP [redacted] only covers issues with hardwareStaples is not able to process a return or exchange as it is past the day technology return timeframe as outlined in the Staples Return PolicyThe customer has been advised to contact [redacted] or Internet Service Provider for assistance
Unfortunately, we are unable to honor any previous salesIf the customer would like to reorder, they may do so and show the current sale price on [redacted] As long as the item is shipped and sold by [redacted] and a current sale, we will honor the price matchAgain, Staples apologizes for the inconvenience the customer experienced
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] You mentioned in your reply that "either contact you for instructions before shipping, or cancel your order and notify you about the cancellation." On my case, you did not do either of thisYou did not contact me at all even after its arrival nor did you cancel your orderI request you to compensate all my time and trouble Regards, [redacted] ***
We have researched Mr***'s complaint and was able to determine that although we received the cartridges that he had sent in, as Base Rewards customer Mr [redacted] is only eligible to receiving credit for up to cartridges per monthOur records indicated that he has submitted complaints regarding this same matter in the past and we have made exceptions by issuing credits; however, we are unable to continue to individualize our Rewards program and make another exceptionOur Record indicate that he has been credited for the max amount allowedFor the full terms and conditions of our online ink recycling program, please visit our website at [redacted]
Staples apologizes for the inconvenienceThe customer had contacted our office and our representatives attempted to place an order for the item as it was out of stock in their local storeUnfortunately, when it came to fulfilling the order, our warehouse reported that the item was not available and the order was cancelledAt this point, we cannot place an order for the item as it is not availableThe item was available in extremely limited quantities
Staples has issued a return credit in full for the deliveryThe order was reported as delivered, however, in reaching out to our delivery team, it was reported that the item had not been successfully deliveredWe will review this issue with our partners to accurate reporting of delivery
Staples took care of the [redacted] Gift Card zero balance issue for this customerWe did so by crediting his credit card used on the order for $per his requestThe customer has been advised via voice mail of the resolution
Staples apologizes for the issue the customer has experiencedThe address has been corrected and the customer should expect the rebate in the next business days
Staples apologizes for the inconvenience the customer experiencedWe have issued a $courtesy coupon to the customer on 06/06/We have also submitted a ticket to have our IT department manually issue the refundThe refund will take 7-business days to post to the customer's account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is not a simple typoEverything at your website, at my email order confirmation and at your receipt shows its a 256GB model Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I did got a phone call from Mr [redacted] from the Office of the PresidentHowever, I was surprised by the responses I received, which seem to belittle or dismiss the incidents I reported.Mr [redacted] 's response regarding the first incident (the call of Nov 19th) was that I MAY have misheard or misinterpreted the informationThis is false, and can be verified if the calls are recorded, as they should be.Mr [redacted] 's answer regarding the lack of response from the president's office to the emails of Nov and Nov was that I MAY have not received a response However, the only explanation is that they were actually never sent (there was nothing in my spam folder)This again can be easily verified I also forwarded Mr [redacted] the two emails I sent previously to the same email address used by the president's office.Misleading customers about return policy by providing disinformation is not only unacceptable, it is actually a serious offenseHowever, it doesn't seem Staples is taking these incidents seriously Given the attitude of Mr [redacted] , and his responses, I do not believe his statements regarding a follow-up.At some point I did ask for compensation (Mr [redacted] did not offer one), for the upsetting incidents, for being ignored by Staples, and because of Mr [redacted] 's responses which further aggravated me.I told Mr [redacted] that I am unsatisfied with his responses He said that I will be contacted by one of the supervisors from their officeUntil I do, I consider this case to be open Regards, [redacted] ***
Revdex.com: I received a message that my money was being refunded the next day after filing the Revdex.com reportI accept the refundHowever, I would still like them to acknowledge the legality of charging a person's credit card for a higher amount than the given total, and the amount stated on your on-screen receiptI'm sure that they know this, and that this is probably why they offered to give me the chair for free after finding out what happened Thank you, [redacted] ***
Staples apologizes for this inconvenienceWe have issued the customer a $Staples Gift Card as a gesture of goodwillThe card was sent to the customer via email
Staples apologizes for the inconvenienceHowever, because the item was while supplies last, we are unable to honor the sale price for the customer
Staples position on this matter remainsWe will have this issue brought to the attention of the store's Senior Management team to ensure that all of our customers are being offered shipping insurance
Staples apologizes for the inconvenience the customer experiencedWe have worked with the customer to reach what we believe to be a suitable resolutionThe customer has been provided with the following: replacement [redacted] and a refund of the repair cost via corporate check
I don't dispute the fact that Staples must charge State sales tax to its customers However, I take issue with the way that they added the sales tax to my order AFTER I had already given them my payment information By what formula did Staples use to estimate that my sales tax was $0.00? I don't believe that this really was an estimate They knew my address, so how did they estimate that there would be no sales tax? I believe that they deliberately indicated that there would be no sales tax in order to complete the transaction, after which, they added the sales tax to my order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Staples must take responsibility for its product I said cancel it Staples should be the one to cancel this horrible, irresponsible product.] Regards, [redacted] ***
Staples apologizes for the inconvenience the customer experiencedWe had initially sent out a new replacement card three different timesOn 11/28/16, we have resent the gift card and it will take 7-business days for the customer to receive it in the mail
Staples position remains the sameExpired ink is unable to be returned per the return policy, which can be reviewed at the following link: http://www.staples.com/sbd/cre/help-center/returns-policy-popup/
Staples apologizes for the experience you have had with your [redacted] computerAfter reviewing the details of the case it was determined by [redacted] the issue with the computer is related to software, the home network or the ISP [redacted] only covers issues with hardwareStaples is not able to process a return or exchange as it is past the day technology return timeframe as outlined in the Staples Return PolicyThe customer has been advised to contact [redacted] or Internet Service Provider for assistance
Unfortunately, we are unable to honor any previous salesIf the customer would like to reorder, they may do so and show the current sale price on [redacted] As long as the item is shipped and sold by [redacted] and a current sale, we will honor the price matchAgain, Staples apologizes for the inconvenience the customer experienced
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] You mentioned in your reply that "either contact you for instructions before shipping, or cancel your order and notify you about the cancellation." On my case, you did not do either of thisYou did not contact me at all even after its arrival nor did you cancel your orderI request you to compensate all my time and trouble Regards, [redacted] ***
We have researched Mr***'s complaint and was able to determine that although we received the cartridges that he had sent in, as Base Rewards customer Mr [redacted] is only eligible to receiving credit for up to cartridges per monthOur records indicated that he has submitted complaints regarding this same matter in the past and we have made exceptions by issuing credits; however, we are unable to continue to individualize our Rewards program and make another exceptionOur Record indicate that he has been credited for the max amount allowedFor the full terms and conditions of our online ink recycling program, please visit our website at [redacted]