Staples apologizes for the inconvenience the customer experiencedStaples policy allows up to days for the return of Technology and Business MachinesOur policies are in place to assist in managing our business so we may continue to offer you the best possible products, prices and services After careful examination of your situation a determination has been reached; we will be unable to extend an exception to our policy and accept your return
Staples apologizes for the inconvenience the customer experienceUnfortunately, we are unable to offer the customer a refund for their gift cardsGift cards, as stated in our terms and conditions, are nonrefundable and cannot be returned
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This still means that I would be saving less than I would be with [redacted] *** As they stated when they called they do offer the price match guarantee but will not match the 5% from [redacted] *** When they know the competitor still offers the 5% but discontinuing honoring their own reward programs I expect other customers like myself to find other places to take their business It's too bad as they have lost a long time customer Regards, [redacted]
Staples apologizes for the inconvenience this has caused, however we do have to uphold our return policy for technology items which is days Staples has denied the return Customer will have to contact [redacted] for warranty purposes
Revdex.com:I thank Staples for responding to complaint # [redacted] and accept the response givenHowever, as of December 27, 2015, I do not see that a $credit has been issued or posted to my Staples accountAccording to a Staples phone representative, the credit does not appear to show within the Staples accounts systemRegards, [redacted]
Staples position remainsWe require a U.Sissued card for placing orders as listed in our "Payment Options" at the Staples.com Help CenterThat can be viewed at the following link: http://www.staples.com/sbd/content/help-center/payment-information.html#10013_
Staples apologizes for the inconvenienceWe have investigated your claim and was able to determine that customer’s email address was showing deliverable for marketing emailsWe have opted customer email to not receive marketing emails in the futureThe change will process in business days, any emails planned in the – days prior to that time will still be sent to the address that was on file
Staples apologizes for the inconvenience the customer experiencedWe called the customer to advise we had to send the phone out to have the screen replaced as the store was not able to do soWe advised the customer the store should receive the phone back by the middle of this week and there will be no charge
We are very sorry to hear that the customer's card was double charged for a recent purchase at our [redacted] storeOur research confirmed that due to the card being swiped more than once at our register, it caused a 2nd authorization for $to appear on their accountWe reached out to the customer and received a reply back that the funds have been returned to their accountAs a goodwill gesture, we have sent the customer a $credit via email that they can use on a future in store or online purchase
Staples apologizes for the inconveniences and any confusion regarding the shelf tag and prices.The customer was sent an email to be advised we were not going to honor the lower price on a different item than what was listed on clearance tag
Staples apologizes for the issues the customer experienced with the Staples Credit Card promotion [redacted] has made the adjustment of $of interest charges assessed for the months of November through January [redacted] is sending the customer a letter to advise them of the credits issued to their accountAgain, Staples apologizes for the inconvenience and frustration the customer experienced
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below How I was treated in the store was never addressedI was literally yelled at by a member of management in the store in front of many other shoppersThe store involved has continuously lied, corpirate has sided with the store over and over again although I have witnesses to back up my storyCorpotate is really not interested in the truthAlso, saying that they apoligized for the "inconvenience" is simply untrueI was also pretty much bullied by Staples over the compensation and am still out over $ Regards, [redacted]
Staples regrets that we are not able to refund or reship customer’s [redacted] gift card purchaseWe have investigated the customer’s complaint regarding their order and confirmed that the cards were shipped on 4/and deliveredAs per Staples records, the Gift Cards were activated and fully redeemedPer Staples return policy: Gift cards and phone cards are nonrefundable and nonreturnableThey are valid only at the retailer/service provider listed on the cardPrepaid cards cannot be redeemed for cashSpecific terms and conditions are included with each card
Staples apologizes for the inconvenience the customer experiencedThe rebate was created on 05/30/and will take up to business days for the customer to receiveThe tracking number for the rebate is [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As per Staples, [redacted] is an authorized shipperSo Staples should have basic [redacted] shipping supplies which are ground envelopes etcThat is the basic requirementOtherwise it just misleading the customer and loot their wallet without basic service Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am not going to discuss legality of this Staple response, I will avoid this company for my future shopping needsI am requesting Staples to remove my name from their email and mailing list immediately Regards, [redacted]
We apologize greatly for the misinformationOur Staples policy regarding gift card use states that "Gift cards cannot be used for credit card payments or to purchase other gift cards (including Staples gift cards) or wireless cardsNo more than five cards may be used for any single purchaseCards may not be consolidated." This statement can be viewed at the following link: [redacted] We will advise and educate our associates to ensure that accurate information is being shared with our customers
Staples apologizes for the inconvenience the customer experiencedStaples policy allows up to days for the return of Technology and Business MachinesOur policies are in place to assist in managing our business so we may continue to offer you the best possible products, prices and services After careful examination of your situation a determination has been reached; we will be unable to extend an exception to our policy and accept your return
Staples position on this matter remains unchanged
Staples apologizes for the inconvenience the customer experienceUnfortunately, we are unable to offer the customer a refund for their gift cardsGift cards, as stated in our terms and conditions, are nonrefundable and cannot be returned
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This still means that I would be saving less than I would be with [redacted] *** As they stated when they called they do offer the price match guarantee but will not match the 5% from [redacted] *** When they know the competitor still offers the 5% but discontinuing honoring their own reward programs I expect other customers like myself to find other places to take their business It's too bad as they have lost a long time customer Regards, [redacted]
Staples apologizes for the inconvenience this has caused, however we do have to uphold our return policy for technology items which is days Staples has denied the return Customer will have to contact [redacted] for warranty purposes
Revdex.com:I thank Staples for responding to complaint # [redacted] and accept the response givenHowever, as of December 27, 2015, I do not see that a $credit has been issued or posted to my Staples accountAccording to a Staples phone representative, the credit does not appear to show within the Staples accounts systemRegards, [redacted]
Staples position remainsWe require a U.Sissued card for placing orders as listed in our "Payment Options" at the Staples.com Help CenterThat can be viewed at the following link: http://www.staples.com/sbd/content/help-center/payment-information.html#10013_
Staples apologizes for the inconvenienceWe have investigated your claim and was able to determine that customer’s email address was showing deliverable for marketing emailsWe have opted customer email to not receive marketing emails in the futureThe change will process in business days, any emails planned in the – days prior to that time will still be sent to the address that was on file
Staples apologizes for the inconvenience the customer experiencedWe called the customer to advise we had to send the phone out to have the screen replaced as the store was not able to do soWe advised the customer the store should receive the phone back by the middle of this week and there will be no charge
We are very sorry to hear that the customer's card was double charged for a recent purchase at our [redacted] storeOur research confirmed that due to the card being swiped more than once at our register, it caused a 2nd authorization for $to appear on their accountWe reached out to the customer and received a reply back that the funds have been returned to their accountAs a goodwill gesture, we have sent the customer a $credit via email that they can use on a future in store or online purchase
Staples apologizes for the inconveniences and any confusion regarding the shelf tag and prices.The customer was sent an email to be advised we were not going to honor the lower price on a different item than what was listed on clearance tag
Staples has confirmed that the customer received a check for the mentioned amountThe situation has been resolved
Staples apologizes for the issues the customer experienced with the Staples Credit Card promotion [redacted] has made the adjustment of $of interest charges assessed for the months of November through January [redacted] is sending the customer a letter to advise them of the credits issued to their accountAgain, Staples apologizes for the inconvenience and frustration the customer experienced
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below How I was treated in the store was never addressedI was literally yelled at by a member of management in the store in front of many other shoppersThe store involved has continuously lied, corpirate has sided with the store over and over again although I have witnesses to back up my storyCorpotate is really not interested in the truthAlso, saying that they apoligized for the "inconvenience" is simply untrueI was also pretty much bullied by Staples over the compensation and am still out over $ Regards, [redacted]
Staples regrets that we are not able to refund or reship customer’s [redacted] gift card purchaseWe have investigated the customer’s complaint regarding their order and confirmed that the cards were shipped on 4/and deliveredAs per Staples records, the Gift Cards were activated and fully redeemedPer Staples return policy: Gift cards and phone cards are nonrefundable and nonreturnableThey are valid only at the retailer/service provider listed on the cardPrepaid cards cannot be redeemed for cashSpecific terms and conditions are included with each card
Staples apologizes for the inconvenience the customer experiencedThe rebate was created on 05/30/and will take up to business days for the customer to receiveThe tracking number for the rebate is [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As per Staples, [redacted] is an authorized shipperSo Staples should have basic [redacted] shipping supplies which are ground envelopes etcThat is the basic requirementOtherwise it just misleading the customer and loot their wallet without basic service Regards, [redacted]
Staples position on this remains the same and consider this matter closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am not going to discuss legality of this Staple response, I will avoid this company for my future shopping needsI am requesting Staples to remove my name from their email and mailing list immediately Regards, [redacted]
We apologize greatly for the misinformationOur Staples policy regarding gift card use states that "Gift cards cannot be used for credit card payments or to purchase other gift cards (including Staples gift cards) or wireless cardsNo more than five cards may be used for any single purchaseCards may not be consolidated." This statement can be viewed at the following link: [redacted] We will advise and educate our associates to ensure that accurate information is being shared with our customers