Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do NOT accept your 'canned' response regarding the two cancelled orders, especially your quote to include "We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether." I placed an order for ONE item only and did not make numerous purchases for the productIn fact, this was the first time I have ordered from you onlineI specifically went through the effort to verify each and every bit of my billing information on the phone with customer service when placing the second orderI use the same billing information for banks, IRS, [redacted] ***, [redacted] and the like and have absolutely no problem, whatsoever, receiving documents and packagesI will not be put through another ...you should contact us...responseFrankly, I am disappointed that you did not go out of your way to personally handle my issue and ensure it was shipped to me after receiving my complaint
Staples apologizes for the inconvenience the customer experiencedUnfortunately, the link that the customer had was invalid and not currentWe are unable to price match to ***Their delivery order was cancelled so if they would still like the order they will need to replace online
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was out of the country when I received the ONE phone call back Regards, [redacted]
Staples apologizes for the inconvenience we may have causedThe item the customer was looking to purchase shows as an in store only promotionIn the customer's file that was provided, it shows on the order review screen the price of $399.99, as the coupon that would normally take $off could not be enteredAs a result, we would not be able to honor that pricing for an online order
Staples apologizes for any inconvenience caused to the customerThe minimum purchase requirement needed to earn the Rewards per the program's terms and conditions were not met; therefore, we would be unable to issue an Ink Reward
We are sorry for the trouble you have encountered We have reached out to our Contract Escalation team and found that order# [redacted] $for your account was owedWe have refunded to the account on order and cancelled out the account membership as per customer RequestShould see posting within next business days should you have questions please contact [redacted] ***
Revdex.com:I have reviewed the response submitted by Staples.com and have determined thatsaid answer is unacceptable for Staples.com has maliciously and callouslyneglected to resolve the predicate issues in reference to complaint # [redacted] .A reasonable integrity test is when a federal government agency makes an ordera merchant does not leave deliveries outside the building or even the White House.Then dare claim delivery has been madeStaples and Staples.com aremorally-ethically and legally obligated to credit the orders, especially theoriginal order they cancelled, then illegally charged my [redacted] without my [redacted] or implied authorization or knowledgeStaples.com's response is not only wrong, it is immoral,unethical, and illegal, for the credible fact remains that the shipper admitsin writing that they never delivered the item to a person or received asignatureThe shipper claims to have left the deliveries outside the property,which does "not" constitute deliveryMoreover, no company has thelegal right to charge any human being's credit card without the [redacted] permission of the cardholder, especially on an order that was cancelled by themerchant in writing per an official email received by Staples.comI give myword that I am going to post this fraud online and promise that Staples.comwill lose more customers and sales than the money they are trying to steal frommeStaples.com stole from the wrong person.Not only will I continue to dispute the charges with [redacted] , I willbe posting this serial "fraud" and the Staples.com's employee who isintentionally committing fraud by neglecting to do their job, for commonsensedictates that a shipper claiming to have shipped orders left outside of one'sresidence opens the issue of fraud on the part of the shipper, whichStaples.com cannot guarantee is impossible and not the issue, especiallywithout even trying to secure a signature from the recipient, therefore doesnot constitute deliveryAnd if Staples.com wants, I have no problem inpursuing legal recourse, for no one, especially a greedy [redacted] corporationand an incompetent employee is going to authorize stealing my money.Staples.com does not even have the integrity to call me or respond to my emailresponse by a callous Staples.com employee who is clearly so desperate for hismonkey job talking tough to the Revdex.com as if they work for the government andactually have authorityNoNo company has the right to steal from any humanbeing and this matter constitutes stealing.Either issue the credits or I promise to pursue legal recourse and presentcredible fact that the shipper never delivered the orders and received anauthorized signatureFor I never agreed to make a purchase from any merchantwho can simply claim they delivered any order by leaving it outside one’sproperty for anyone to steal, or without credibly corroborating proof ofdelivery, which requires an authorizing signature as is policy with [redacted] , though Staples.com admits euphemistically that they are going to stealmy money by claiming they will not issue credits simply because they say soNo,this injustice is not going to be tolerated.Staples.com will be losing a lot more in sales and customers for lifeFor wewill never shop with such a greedy company that steals from its customers andwe have an obligation to warn the public, which I promise I will do online forlife.God bless.Mr [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was never offered that If that is or was there planthat is fine, but as of today not such offer has been made to meRegards, [redacted]
Staples apologizes for the inconvenience the customer experiencedThe item ordered ran out quicker than expected, so the order was cancelledThe receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogetherUnfortunately, as it was a while supplies last item, we are unable to honor the sales price after it is out of stock or backorder the item for you
The customer called the store, and gave me the whole issue of their problemWe came to the conclusion that they had purchased the old warranty from us right before the company made a switch to [redacted] (our new and current warrany company) The issue staples had with them were at times, the turn around time for repairsThe purpose of the warranty through us that we sell is a gauranteed repair or cash reembursment from the insurance companyOnce the item is shipped out to them, staples has nothing to do with the repair or the processI had called several times for the customer to check on the status of their repairThe warranty company told me they were waiting on a part, and that they had actually called and updated the customerThe customer, being upset about the over due time period, was very rude and upset with themI had called the customer back to get further information, but they continued to curse and yell at me and informed me that I wasn't doing my job properly and our customer service was terribleI then told them to have a good day, that was all I could doI since then talked to my District manager who told me all we could do was call the warranty company and see if we could escalate the repair, which we tried but the customer was unwillingAgain, once the computer is sent out, Staples doesn't see or touch the computerOnce the repairs are made or it is non repairable, they issue a cash card to the customer directly, or mail the computer back directly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There are no locations in my area Regards, [redacted] ***
On 08/02/placed an order with staples for the fifth time for the same itemThey keep taking the order and charging my credit card an then calling me back stating the item is unavailable and will back in stock in a weekThey have done this five times in a monthIt was an advertised special for $each for a security camera and they don't want to honor itKeep trying to make me purchase a more expensive itemI have contacted other stores that carry this item and they are availableI feel they are deceiving me into buying something more expensive and not honoring their sale priceI have filed a complaint on their website and also will go to social media to let them know of my experienceThis is the second time I am contact the Revdex.com in reqards to this complaintI would like a comparable item at the sale price if these are unavailableI am using these for my business to protect my employeesProduct_Or_Service: security camera Order_Number: [redacted] Account_Number: [redacted] I would like a replacement item for the sale price
Staples apologizes for the inconvenienceWe sent an email confirmation to the customer's email address on the order at 2:pm on 11/24/We are unable to offer any discounts or compensation for this order
The customer was advised on 5/13/that the upgrade in status happens in time and is not instantChecking on the account, it has been updated to premier statusWe would unable to issue further compensation
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It sounds like Staples is refusing to honor the advertised priceSince Staples does not show a limited amount in its advertising and shows a beginning and ending date for the sale they should be bound to honor the advertised price during this saleFurthermore, the day after the sale the item showed up on their website at full priceThis is clearly bait & switch advertising Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am willing to accept technician coming to my home to fix it...I spoke to them yesterday and thought they were contacting [redacted] to arrange that...I have been waiting for a phone call to let me know when this would be able to happen..I did not refuse them to come to my homeI refused to send the unit thru the mailAs far as I knew - per phone call yesterday to [redacted] The gentleman at that number assured me [redacted] would be calling to set up apptThey haven't yet Regards, [redacted]
Staples apologizes for the misinformation provided at the checkoutWe have issued a $Staples Rewards courtesy coupon to be posted to the customer's online Rewards accountThe customer can expect that to be posted in the next 48-hoursThe amount is based on the subtotal and tax is not included in calculating the Rewards earnedAgain Staples apologizes for the customer's experience with this Staples Rewards promotion
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer in regards to missing refund and refunded the order in fullThe customer can expect to see the $back on their method of payment within 3-business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do NOT accept your 'canned' response regarding the two cancelled orders, especially your quote to include "We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether." I placed an order for ONE item only and did not make numerous purchases for the productIn fact, this was the first time I have ordered from you onlineI specifically went through the effort to verify each and every bit of my billing information on the phone with customer service when placing the second orderI use the same billing information for banks, IRS, [redacted] ***, [redacted] and the like and have absolutely no problem, whatsoever, receiving documents and packagesI will not be put through another ...you should contact us...responseFrankly, I am disappointed that you did not go out of your way to personally handle my issue and ensure it was shipped to me after receiving my complaint
Staples apologizes for the inconvenience the customer experiencedUnfortunately, the link that the customer had was invalid and not currentWe are unable to price match to ***Their delivery order was cancelled so if they would still like the order they will need to replace online
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved [redacted] ***
Staples considers this matter closedWe have provided a reason for the cancellation of the order and have communicated this to the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was out of the country when I received the ONE phone call back Regards, [redacted]
Staples apologizes for the inconvenience we may have causedThe item the customer was looking to purchase shows as an in store only promotionIn the customer's file that was provided, it shows on the order review screen the price of $399.99, as the coupon that would normally take $off could not be enteredAs a result, we would not be able to honor that pricing for an online order
Staples apologizes for any inconvenience caused to the customerThe minimum purchase requirement needed to earn the Rewards per the program's terms and conditions were not met; therefore, we would be unable to issue an Ink Reward
We are sorry for the trouble you have encountered We have reached out to our Contract Escalation team and found that order# [redacted] $for your account was owedWe have refunded to the account on order and cancelled out the account membership as per customer RequestShould see posting within next business days should you have questions please contact [redacted] ***
Revdex.com:I have reviewed the response submitted by Staples.com and have determined thatsaid answer is unacceptable for Staples.com has maliciously and callouslyneglected to resolve the predicate issues in reference to complaint # [redacted] .A reasonable integrity test is when a federal government agency makes an ordera merchant does not leave deliveries outside the building or even the White House.Then dare claim delivery has been madeStaples and Staples.com aremorally-ethically and legally obligated to credit the orders, especially theoriginal order they cancelled, then illegally charged my [redacted] without my [redacted] or implied authorization or knowledgeStaples.com's response is not only wrong, it is immoral,unethical, and illegal, for the credible fact remains that the shipper admitsin writing that they never delivered the item to a person or received asignatureThe shipper claims to have left the deliveries outside the property,which does "not" constitute deliveryMoreover, no company has thelegal right to charge any human being's credit card without the [redacted] permission of the cardholder, especially on an order that was cancelled by themerchant in writing per an official email received by Staples.comI give myword that I am going to post this fraud online and promise that Staples.comwill lose more customers and sales than the money they are trying to steal frommeStaples.com stole from the wrong person.Not only will I continue to dispute the charges with [redacted] , I willbe posting this serial "fraud" and the Staples.com's employee who isintentionally committing fraud by neglecting to do their job, for commonsensedictates that a shipper claiming to have shipped orders left outside of one'sresidence opens the issue of fraud on the part of the shipper, whichStaples.com cannot guarantee is impossible and not the issue, especiallywithout even trying to secure a signature from the recipient, therefore doesnot constitute deliveryAnd if Staples.com wants, I have no problem inpursuing legal recourse, for no one, especially a greedy [redacted] corporationand an incompetent employee is going to authorize stealing my money.Staples.com does not even have the integrity to call me or respond to my emailresponse by a callous Staples.com employee who is clearly so desperate for hismonkey job talking tough to the Revdex.com as if they work for the government andactually have authorityNoNo company has the right to steal from any humanbeing and this matter constitutes stealing.Either issue the credits or I promise to pursue legal recourse and presentcredible fact that the shipper never delivered the orders and received anauthorized signatureFor I never agreed to make a purchase from any merchantwho can simply claim they delivered any order by leaving it outside one’sproperty for anyone to steal, or without credibly corroborating proof ofdelivery, which requires an authorizing signature as is policy with [redacted] , though Staples.com admits euphemistically that they are going to stealmy money by claiming they will not issue credits simply because they say soNo,this injustice is not going to be tolerated.Staples.com will be losing a lot more in sales and customers for lifeFor wewill never shop with such a greedy company that steals from its customers andwe have an obligation to warn the public, which I promise I will do online forlife.God bless.Mr [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was never offered that If that is or was there planthat is fine, but as of today not such offer has been made to meRegards, [redacted]
Staples apologizes for the inconvenience the customer experiencedThe item ordered ran out quicker than expected, so the order was cancelledThe receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogetherUnfortunately, as it was a while supplies last item, we are unable to honor the sales price after it is out of stock or backorder the item for you
The customer called the store, and gave me the whole issue of their problemWe came to the conclusion that they had purchased the old warranty from us right before the company made a switch to [redacted] (our new and current warrany company) The issue staples had with them were at times, the turn around time for repairsThe purpose of the warranty through us that we sell is a gauranteed repair or cash reembursment from the insurance companyOnce the item is shipped out to them, staples has nothing to do with the repair or the processI had called several times for the customer to check on the status of their repairThe warranty company told me they were waiting on a part, and that they had actually called and updated the customerThe customer, being upset about the over due time period, was very rude and upset with themI had called the customer back to get further information, but they continued to curse and yell at me and informed me that I wasn't doing my job properly and our customer service was terribleI then told them to have a good day, that was all I could doI since then talked to my District manager who told me all we could do was call the warranty company and see if we could escalate the repair, which we tried but the customer was unwillingAgain, once the computer is sent out, Staples doesn't see or touch the computerOnce the repairs are made or it is non repairable, they issue a cash card to the customer directly, or mail the computer back directly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There are no locations in my area Regards, [redacted] ***
On 08/02/placed an order with staples for the fifth time for the same itemThey keep taking the order and charging my credit card an then calling me back stating the item is unavailable and will back in stock in a weekThey have done this five times in a monthIt was an advertised special for $each for a security camera and they don't want to honor itKeep trying to make me purchase a more expensive itemI have contacted other stores that carry this item and they are availableI feel they are deceiving me into buying something more expensive and not honoring their sale priceI have filed a complaint on their website and also will go to social media to let them know of my experienceThis is the second time I am contact the Revdex.com in reqards to this complaintI would like a comparable item at the sale price if these are unavailableI am using these for my business to protect my employeesProduct_Or_Service: security camera Order_Number: [redacted] Account_Number: [redacted] I would like a replacement item for the sale price
Staples apologizes for the inconvenienceWe sent an email confirmation to the customer's email address on the order at 2:pm on 11/24/We are unable to offer any discounts or compensation for this order
The customer was advised on 5/13/that the upgrade in status happens in time and is not instantChecking on the account, it has been updated to premier statusWe would unable to issue further compensation
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It sounds like Staples is refusing to honor the advertised priceSince Staples does not show a limited amount in its advertising and shows a beginning and ending date for the sale they should be bound to honor the advertised price during this saleFurthermore, the day after the sale the item showed up on their website at full priceThis is clearly bait & switch advertising Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am willing to accept technician coming to my home to fix it...I spoke to them yesterday and thought they were contacting [redacted] to arrange that...I have been waiting for a phone call to let me know when this would be able to happen..I did not refuse them to come to my homeI refused to send the unit thru the mailAs far as I knew - per phone call yesterday to [redacted] The gentleman at that number assured me [redacted] would be calling to set up apptThey haven't yet Regards, [redacted]
Staples apologizes for the misinformation provided at the checkoutWe have issued a $Staples Rewards courtesy coupon to be posted to the customer's online Rewards accountThe customer can expect that to be posted in the next 48-hoursThe amount is based on the subtotal and tax is not included in calculating the Rewards earnedAgain Staples apologizes for the customer's experience with this Staples Rewards promotion
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer in regards to missing refund and refunded the order in fullThe customer can expect to see the $back on their method of payment within 3-business days