Staples apologizes for the inconvenience we may have causedIn researching the order, it was determined that we did not have sufficient stock available to fulfill the customer's orderAt this moment, the item remains out of stockWe reached out to the customer via email to see if there was another printer that may suit their needsWe have not heard back from the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the typical response I have received from Staples several timesThey continue to refuse to address the REAL issue, which is THEIR employee's refusal to honor their own store policyIt clearly states on the back of the store gift card that value CAN be added to the cardWhen I returned the merchandise to the store, their clerk flatly refused my request to pay extra to add a small amount to the cardThat is a clear violation of their own policyI will gladly make a photocopy of the card to prove this pointThis is the point of contention, NOT the low value they gave me for the items I returnedRegards, [redacted]
We apologize for the experienceHowever, we do not offer the option to backorder or rain check on items that are marked "while supplies last"For full terms and conditions, please see Staples.com policies and legal
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thank YOU Revdex.com for the prompt action you provided on my behalf Regards, [redacted]
Staples apologizes for any inconvenience caused to the customerThere was a typographical error on our website which caused the customers order to be canceledThe customer was notified via email of the cancellation and the reasonPer the terms and conditions on our website Staples is not responsible for typographical errors
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAlthough I do want to note that it wa Applr and NOT Staples that resolved it for me Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I told rep that this was not a Black Friday event Since it wasn't a black Friday event and that was proven on Black Friday, I am still unsatisfied in the response because of wasting my time I think at this point I would rather give my business to [redacted] since they seem to be ,with this issue anyway, a more honest business So here is my point, I called on Black Friday, proved to rep it was not Black Friday deal, and was still denied Thus you broke the conditions of your own rules I will be filing a complaint with the attorney general's office for advertising I have all the proof required Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedAdvised the customer the pending charge on their account are for the 3rd order cancelled and would drop off by midnightAll pending charges have been released back to customerWith regards to the [redacted] ***, advised the item is currently out of stock, however product is due in between Dec 9-Issued a $courtesy coupon to customer for negative experience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My opinion remains the same as wellProduct shows as clearance item, website list this store as available for pick up, you go to the store and try to use the advertised coupon, then it is deniedDoesn't seem right Regards, [redacted]
Thank you I downloaded the coupon and used it Please forward my complaint to the district manager The [redacted] , OR store didn't want to honor the coupon at first I had difficulty just using it
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] Contrary to what the corporate office stated from store notes, I WAS able to get on the websites that I used before I brought PC in, it was just a chore to do soAnd the system restore procedure that they offered WAS $150-$EXTRAThere was no discussion about it being covered or that it would be $to cover data backupI WAS TOLD IT WOULD BE "ANOTHER" $150-TO DO THISThat's when I said no and took the PC homeThe person from corporate writes that when I contacted them "it was explained that the $coupon was being issued as a means of resolution" That's just a plain lieThat $coupon wasn't offered to me until last Wed 4/when she called me and offered it to me as a "settlement"Not "to cover most of that service (data backup) " as she writesI can't believe that Staples is dragging this thing out like thisI guess the woman meant it when she said it was "OK" with Staples to lose a good customer
Staples apologizes for trouble and realizes that there was some confusion with our Staples price Match policyHowever, seems that the [redacted] item was not shipped and sold by [redacted] and available to entire public for that pricingWe have decided as this has been an on going issue and customer is up standing customer that we are sending $E Gift Card to the customer
Staples position on this matter remains the sameWe are unable to replace software that was installed on a customer computerIt is the responsibility of the customer to ensure that they have their own data backed upThis is outlined on the work order that is signed before work is started
Staples apologizes for the inconveniences the customer experiencedWe have issued a $coupon for the customer's June recyclingTheir July recycling $will be issued by the 3rd Thursday in August
Staples apologizes for any inconvenience we may have caused to the customerIn order to be eligible to receive Rewards for recycling, the customer must make a minimum $ink or toner purchase within the previous daysUpon review of the customer's Rewards Account, it was deemed that no qualifying ink or toner purchase was made and therefore, was not paid out for the promotionAs a gesture of goodwill, we have emailed the customer a $Staples courtesy coupon
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I called and talked to you today regarding complaint # [redacted] It was closed but no real answer to “This was not a Black Friday or Cyber Monday deal” As you can see from [redacted] screen shot taken today that it is still at $ Also, if screen shots are not allowed please click on URL provided below [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received coupons in the mail with no letter from StaplesThe coupons require that I actually spend more money at StaplesOne coupon offers regular priced purchase or or moreOne coupon offers off online order of or moreI am not interested in having to spend additional money at Staples to get a discount for a settlementThis does not address the issue Going forward so others could avoid what happens to me, if the stores would clearly put the receipt information that the purchaser could read(and not coded information that is only known in the store) and put the warranty expiration date on the receipt that would have eliminated this bait and switch that happened to me
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Two other major online retailers accepted the price match since the products ARE identical despite your argument I bought from one of them so no longer need the item Your business practices are unfair and will remember this when asked about your company Good day Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedWe determined that there was a problem in our ordering system and the customer was able to pick up his printer in our store this morning
Staples apologizes for the inconvenience we may have causedIn researching the order, it was determined that we did not have sufficient stock available to fulfill the customer's orderAt this moment, the item remains out of stockWe reached out to the customer via email to see if there was another printer that may suit their needsWe have not heard back from the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the typical response I have received from Staples several timesThey continue to refuse to address the REAL issue, which is THEIR employee's refusal to honor their own store policyIt clearly states on the back of the store gift card that value CAN be added to the cardWhen I returned the merchandise to the store, their clerk flatly refused my request to pay extra to add a small amount to the cardThat is a clear violation of their own policyI will gladly make a photocopy of the card to prove this pointThis is the point of contention, NOT the low value they gave me for the items I returnedRegards, [redacted]
We apologize for the experienceHowever, we do not offer the option to backorder or rain check on items that are marked "while supplies last"For full terms and conditions, please see Staples.com policies and legal
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thank YOU Revdex.com for the prompt action you provided on my behalf Regards, [redacted]
Staples apologizes for any inconvenience caused to the customerThere was a typographical error on our website which caused the customers order to be canceledThe customer was notified via email of the cancellation and the reasonPer the terms and conditions on our website Staples is not responsible for typographical errors
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAlthough I do want to note that it wa Applr and NOT Staples that resolved it for me Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I told rep that this was not a Black Friday event Since it wasn't a black Friday event and that was proven on Black Friday, I am still unsatisfied in the response because of wasting my time I think at this point I would rather give my business to [redacted] since they seem to be ,with this issue anyway, a more honest business So here is my point, I called on Black Friday, proved to rep it was not Black Friday deal, and was still denied Thus you broke the conditions of your own rules I will be filing a complaint with the attorney general's office for advertising I have all the proof required Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedAdvised the customer the pending charge on their account are for the 3rd order cancelled and would drop off by midnightAll pending charges have been released back to customerWith regards to the [redacted] ***, advised the item is currently out of stock, however product is due in between Dec 9-Issued a $courtesy coupon to customer for negative experience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My opinion remains the same as wellProduct shows as clearance item, website list this store as available for pick up, you go to the store and try to use the advertised coupon, then it is deniedDoesn't seem right Regards, [redacted]
Thank you I downloaded the coupon and used it Please forward my complaint to the district manager The [redacted] , OR store didn't want to honor the coupon at first I had difficulty just using it
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] Contrary to what the corporate office stated from store notes, I WAS able to get on the websites that I used before I brought PC in, it was just a chore to do soAnd the system restore procedure that they offered WAS $150-$EXTRAThere was no discussion about it being covered or that it would be $to cover data backupI WAS TOLD IT WOULD BE "ANOTHER" $150-TO DO THISThat's when I said no and took the PC homeThe person from corporate writes that when I contacted them "it was explained that the $coupon was being issued as a means of resolution" That's just a plain lieThat $coupon wasn't offered to me until last Wed 4/when she called me and offered it to me as a "settlement"Not "to cover most of that service (data backup) " as she writesI can't believe that Staples is dragging this thing out like thisI guess the woman meant it when she said it was "OK" with Staples to lose a good customer
Staples apologizes for trouble and realizes that there was some confusion with our Staples price Match policyHowever, seems that the [redacted] item was not shipped and sold by [redacted] and available to entire public for that pricingWe have decided as this has been an on going issue and customer is up standing customer that we are sending $E Gift Card to the customer
Staples is unable to provide the information the customer is seeking
Staples position on this matter remains the sameWe are unable to replace software that was installed on a customer computerIt is the responsibility of the customer to ensure that they have their own data backed upThis is outlined on the work order that is signed before work is started
Staples apologizes for the inconveniences the customer experiencedWe have issued a $coupon for the customer's June recyclingTheir July recycling $will be issued by the 3rd Thursday in August
Staples apologizes for any inconvenience we may have caused to the customerIn order to be eligible to receive Rewards for recycling, the customer must make a minimum $ink or toner purchase within the previous daysUpon review of the customer's Rewards Account, it was deemed that no qualifying ink or toner purchase was made and therefore, was not paid out for the promotionAs a gesture of goodwill, we have emailed the customer a $Staples courtesy coupon
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I called and talked to you today regarding complaint # [redacted] It was closed but no real answer to “This was not a Black Friday or Cyber Monday deal” As you can see from [redacted] screen shot taken today that it is still at $ Also, if screen shots are not allowed please click on URL provided below [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received coupons in the mail with no letter from StaplesThe coupons require that I actually spend more money at StaplesOne coupon offers regular priced purchase or or moreOne coupon offers off online order of or moreI am not interested in having to spend additional money at Staples to get a discount for a settlementThis does not address the issue Going forward so others could avoid what happens to me, if the stores would clearly put the receipt information that the purchaser could read(and not coded information that is only known in the store) and put the warranty expiration date on the receipt that would have eliminated this bait and switch that happened to me
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Two other major online retailers accepted the price match since the products ARE identical despite your argument I bought from one of them so no longer need the item Your business practices are unfair and will remember this when asked about your company Good day Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedWe determined that there was a problem in our ordering system and the customer was able to pick up his printer in our store this morning