Staples apologizes for any inconvenience the customer has experiencedWe've issued a refund for half of the order in-store and Mr [redacted] has received remaining missing part of his order
We apologize for the inconvenience the customer experiencedWe are unable to issue a check as some of the funds have been usedHowever, we have refunded the fees as a one time courtesy and the card balance is now $
Staples apologizes for the troubles the customer experiencedWe have reached out to the customer and advised that the warranty service is willing to repair the unit in home by sending a technician out or sending the unit inNeither of these options were acceptable to the customerAt this point, the customer decided to bring the unit to location close to her
Staples apologizes for the inconvenience the customer experiencedWe have investigated the matter and show that the $was credited back to the customer's Staples charge card on 06/16/However, as a goodwill gesture Staples has issued a credit of $back to the customer's Debit card accountWe have attempted to reach out to the customer via phone and were unable to do soWe will mail the customer a letter to advise of resolution
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples sold me a defective product; and is hiding behind the day return policy Staples, [redacted] , **, and the company with the extended warranty coverage, all have made little to no attempt to determine why my computer does not operate as designed Specifically, they sold me a defective product, from the store in [redacted] , Texas Various members of the store staff, including members of management, have been aware of this for months now I have followed the advice given by them to resolve this, but nothing has been accomplished to resolve the challenges I have been having.Contacting [redacted] the manufacturer who Staples makes direct sales of the product is a challenge.Staples as the seller of the product should make an attempt to stand by the products they sell Given the time taken to respond to me it is clear that little to no research was done by Staples Other than to verify that I am outside the day window I encourage them to at least do some research and reconsider the decision they have made.I have been patient, but this needs to be resolved by Staples We have been loyal customers for a number of years and do not understand why it is so difficult doing business with them concerning this defective product Regards, [redacted]
On 02/07/17, Staples processed the missing rebatesUnfortunately, it will take 4-weeks from that date to receive the rebatesAgain, Staples apologizes for the inconvenience the customer experienced
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI have called back into your customer service They checked the rewards profiles and made sure that there was no in common information Different names, different addresses, different phone numbers I verified on the company account that the message was gone stating that 'rewards for this account will be being to the main cardholder [redacted] *** I then created a brand new account at home for myself using a new a-mail address Attached my rewards number ( [redacted] ) made a purchaseVerified that my order is the only one showing up on the new account Come into work today and place another $in order on the companies account The rewards profile is back to saying that awards are going to meI swear that if I lose my job because of 'stealing' from your stupid system, I will sue Someone fix this, please, just fix itMy next alternative is to completely stop doing business with you both company and personal so that I do not lose my job over this Regards, [redacted] ***
As shown on the attached document, the ad clearly notes that the $ [redacted] Prepaid Card excludes the [redacted] and [redacted] ***Further, it notes in the disclaimer the following text: "$rebate cannot be combined with $rebate."
We have reached out to the customer and advised that it may have taken a few additional daysSince we have not gotten a response from the customer that he is continuing to receive more emails, we feel that it has been resolvedWe also were receiving responses from the customer from an email that was different than the one provided in the complaintWe checked to ensure that email had been removed from email marketing as well
We are sorry to hear that Ms [redacted] is reporting that her post cards did not make it to some of her intended recipientsIn researching this matter, we reached out to the local post office who confirmed receipt of the postcards and that their records show the pieces were delivered on the 11th and 12thThe post office manager said that both carriers are very reliableAs far as the reports of residents not receiving their mailings, it is difficult to substantiate or determine the causeAs a goodwill gesture we will be reproducing the mailings
Staples apologizes for any inconvenience and has contacted the customer to explain that the tracking information provided by the driver was incorrect The driver was unaware he had this order so logged it as on the truck and at the end of his route realized he was missing this package and updated the information I assured the customer that this issue would be used for coaching purposes for both the customer service associate and the courier A $coupon was issued and the courier offered to ensure the re-delivery was given priority Staples confirmed with the customer that the order was received
Staples apologizes for the inconvenience the customer experiencedThe receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogetherWith a "while supplies last" item, we will not offer compensation, a backorder, or a raincheck in the event it is out of stock
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am not fully satisfy because they don't HONOR the $coupon I have as a part of the money out of my pocketCoupon it's like the credit I have and the value is the same as other real money, If they do, then they should have count it $instead of $and I should have gotten 25% from it which is $not $If they only honor the $80.99, so what's the point of "Coupon"? they don't honor it? Coupon is for the benefits of the customer, not for the Staple that take those for their advantageI have been buying toners and inks from staple, mostly because they do have promising rewards, however I have never gotten any "REAL" rewards on my account, it's kinda like they fooled me through their promotionsJust do the right business, so that the customer satisfy Regards, [redacted]
Staples does apologize for the customer's experienceAfter additional research with the gift card vendor it has been determined that a duplicate gift card was not issuedIt is recommended that the customer dispute the charge with his credit card companyAgain, Staples does apologize for the customer's experience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Here are the documents to prove In responding to the recent complaint about StaplesI sent the rejection without an explanationI would like to be able to propose and negotiate the plus request that they pay for the inkI also have to take the laptop to a repair shop and the owner says he is charging me for repairsI'm proposing the plus the cost for the ink that was purchased and any repairs for the laptopThis is a total of + + = Regards, [redacted] J [redacted]
Staples apologizes for the customer's experience in regards to the delivery of this package with ***.As Staples is only an approved shipper for ***, we are not liable for any lost or damaged shipments and therefore do not compensate for shipmentsAll claims must be submitted to [redacted] for them to evaluateAgain, Staples does apologize for the inconveniences to the customer but cannot accept responsibility
Staples apologizes for any inconvenience we have causedWe sent the customer an email advising that a new rebate card has been sent out for $that includes the monthly fee's being put back onto the cardInformed the customer that Staples would not be able to issue any compensation as we don’t compensate for lost time
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer and requested a new rebate card be send to him to original mailing addressWill be received within business days starting July 7th
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below If Staples "does not set these rules and requirements, and as such, cannot be held responsible for the towing of customer's cars," then why is the Staples' company logo clearly identifiable on all of the parking lot signs even though this parking lot is shared with other businesses? The fact that Staples doesn't take responsibility or stop this money making practice, it sends the message to your customers that Staples not only supports this deceitful business practice, but actively encourages it Additionally, the signs that you do have posted are deliberately written poorly and are confusing The beginning of the sign reads "Parking Permitted for Staples Customers Only" and as you scroll the fine print the zinger reads "No parking is permitted forany reason or length of time after patronizing the establishments." Furthermore, the fact that a parking lot watcher is paid to watch the lot as the tow truck operator waits close by to deliberately and immediately tow patronizing customers’ cars is appalling Finally, the Staples manger in this location is being yelled at in front of customers all day because cars of innocentcustomers are being towedThis is not good for your customers or your employee’s moral You have customers patronizing your store and this is how Staples shows its customer service and appreciationStaples should be ashamedThis is an all around bad business practice for all those involved I have a consulting business and have been a loyal Staples customer for the last years I assure you I will never patronize your [redacted] store again or for that matter any Staples store again Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedWe've issued a refund for half of the order in-store and Mr [redacted] has received remaining missing part of his order
We apologize for the inconvenience the customer experiencedWe are unable to issue a check as some of the funds have been usedHowever, we have refunded the fees as a one time courtesy and the card balance is now $
Staples apologizes for the troubles the customer experiencedWe have reached out to the customer and advised that the warranty service is willing to repair the unit in home by sending a technician out or sending the unit inNeither of these options were acceptable to the customerAt this point, the customer decided to bring the unit to location close to her
Staples apologizes for the inconvenience the customer experiencedWe have investigated the matter and show that the $was credited back to the customer's Staples charge card on 06/16/However, as a goodwill gesture Staples has issued a credit of $back to the customer's Debit card accountWe have attempted to reach out to the customer via phone and were unable to do soWe will mail the customer a letter to advise of resolution
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples sold me a defective product; and is hiding behind the day return policy Staples, [redacted] , **, and the company with the extended warranty coverage, all have made little to no attempt to determine why my computer does not operate as designed Specifically, they sold me a defective product, from the store in [redacted] , Texas Various members of the store staff, including members of management, have been aware of this for months now I have followed the advice given by them to resolve this, but nothing has been accomplished to resolve the challenges I have been having.Contacting [redacted] the manufacturer who Staples makes direct sales of the product is a challenge.Staples as the seller of the product should make an attempt to stand by the products they sell Given the time taken to respond to me it is clear that little to no research was done by Staples Other than to verify that I am outside the day window I encourage them to at least do some research and reconsider the decision they have made.I have been patient, but this needs to be resolved by Staples We have been loyal customers for a number of years and do not understand why it is so difficult doing business with them concerning this defective product Regards, [redacted]
On 02/07/17, Staples processed the missing rebatesUnfortunately, it will take 4-weeks from that date to receive the rebatesAgain, Staples apologizes for the inconvenience the customer experienced
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI have called back into your customer service They checked the rewards profiles and made sure that there was no in common information Different names, different addresses, different phone numbers I verified on the company account that the message was gone stating that 'rewards for this account will be being to the main cardholder [redacted] *** I then created a brand new account at home for myself using a new a-mail address Attached my rewards number ( [redacted] ) made a purchaseVerified that my order is the only one showing up on the new account Come into work today and place another $in order on the companies account The rewards profile is back to saying that awards are going to meI swear that if I lose my job because of 'stealing' from your stupid system, I will sue Someone fix this, please, just fix itMy next alternative is to completely stop doing business with you both company and personal so that I do not lose my job over this Regards, [redacted] ***
As shown on the attached document, the ad clearly notes that the $ [redacted] Prepaid Card excludes the [redacted] and [redacted] ***Further, it notes in the disclaimer the following text: "$rebate cannot be combined with $rebate."
We have reached out to the customer and advised that it may have taken a few additional daysSince we have not gotten a response from the customer that he is continuing to receive more emails, we feel that it has been resolvedWe also were receiving responses from the customer from an email that was different than the one provided in the complaintWe checked to ensure that email had been removed from email marketing as well
We are sorry to hear that Ms [redacted] is reporting that her post cards did not make it to some of her intended recipientsIn researching this matter, we reached out to the local post office who confirmed receipt of the postcards and that their records show the pieces were delivered on the 11th and 12thThe post office manager said that both carriers are very reliableAs far as the reports of residents not receiving their mailings, it is difficult to substantiate or determine the causeAs a goodwill gesture we will be reproducing the mailings
Staples apologizes for the confusion regarding the maintenance fees on the pre-paid [redacted] card and issued the customer a $Staples Gift Card
Staples apologizes for any inconvenience and has contacted the customer to explain that the tracking information provided by the driver was incorrect The driver was unaware he had this order so logged it as on the truck and at the end of his route realized he was missing this package and updated the information I assured the customer that this issue would be used for coaching purposes for both the customer service associate and the courier A $coupon was issued and the courier offered to ensure the re-delivery was given priority Staples confirmed with the customer that the order was received
Staples apologizes for the inconvenience the customer experiencedThe receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogetherWith a "while supplies last" item, we will not offer compensation, a backorder, or a raincheck in the event it is out of stock
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am not fully satisfy because they don't HONOR the $coupon I have as a part of the money out of my pocketCoupon it's like the credit I have and the value is the same as other real money, If they do, then they should have count it $instead of $and I should have gotten 25% from it which is $not $If they only honor the $80.99, so what's the point of "Coupon"? they don't honor it? Coupon is for the benefits of the customer, not for the Staple that take those for their advantageI have been buying toners and inks from staple, mostly because they do have promising rewards, however I have never gotten any "REAL" rewards on my account, it's kinda like they fooled me through their promotionsJust do the right business, so that the customer satisfy Regards, [redacted]
Staples does apologize for the customer's experienceAfter additional research with the gift card vendor it has been determined that a duplicate gift card was not issuedIt is recommended that the customer dispute the charge with his credit card companyAgain, Staples does apologize for the customer's experience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Here are the documents to prove In responding to the recent complaint about StaplesI sent the rejection without an explanationI would like to be able to propose and negotiate the plus request that they pay for the inkI also have to take the laptop to a repair shop and the owner says he is charging me for repairsI'm proposing the plus the cost for the ink that was purchased and any repairs for the laptopThis is a total of + + = Regards, [redacted] J [redacted]
Staples apologizes for the customer's experience in regards to the delivery of this package with ***.As Staples is only an approved shipper for ***, we are not liable for any lost or damaged shipments and therefore do not compensate for shipmentsAll claims must be submitted to [redacted] for them to evaluateAgain, Staples does apologize for the inconveniences to the customer but cannot accept responsibility
Staples apologizes for any inconvenience we have causedWe sent the customer an email advising that a new rebate card has been sent out for $that includes the monthly fee's being put back onto the cardInformed the customer that Staples would not be able to issue any compensation as we don’t compensate for lost time
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer and requested a new rebate card be send to him to original mailing addressWill be received within business days starting July 7th
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below If Staples "does not set these rules and requirements, and as such, cannot be held responsible for the towing of customer's cars," then why is the Staples' company logo clearly identifiable on all of the parking lot signs even though this parking lot is shared with other businesses? The fact that Staples doesn't take responsibility or stop this money making practice, it sends the message to your customers that Staples not only supports this deceitful business practice, but actively encourages it Additionally, the signs that you do have posted are deliberately written poorly and are confusing The beginning of the sign reads "Parking Permitted for Staples Customers Only" and as you scroll the fine print the zinger reads "No parking is permitted forany reason or length of time after patronizing the establishments." Furthermore, the fact that a parking lot watcher is paid to watch the lot as the tow truck operator waits close by to deliberately and immediately tow patronizing customers’ cars is appalling Finally, the Staples manger in this location is being yelled at in front of customers all day because cars of innocentcustomers are being towedThis is not good for your customers or your employee’s moral You have customers patronizing your store and this is how Staples shows its customer service and appreciationStaples should be ashamedThis is an all around bad business practice for all those involved I have a consulting business and have been a loyal Staples customer for the last years I assure you I will never patronize your [redacted] store again or for that matter any Staples store again Regards, [redacted]