Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The [redacted] tracking showed clearly that this package had been lostA claim had been issued to shipperStaplesAll this can be easily got in the [redacted] websiteBut Staples denied this fact, and insisted a fake storyThe [redacted] tracking is uploaded as a attached file in this responseThe Staples sent an email to me after I filed this Revdex.com complaintThis email almost made me mad, and I never heard of such reason from other merchantI paid almost 280$ for this item from my pocket, but to their minds this is nothingThere is another file for the email from Staples and my reply to them.Thanks for your time! Hope I can get my item I already paid I received a similar reply from Staples customer service Regards, [redacted] ***
Staples position on this matter remains the sameIt is the responsibility of the customer to acknowledge guidelinesThe signature is proof of that acknowledgement
Revdex.com: I have reviewed the response submitted by Staples and have determined that the response satisfies my computer repair issue in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Kind Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedWe reissued the $coupon and sent feedback to the store to ensure service concerns are addressed
Staples apologizes to the customer for the inconvenienceWe have researched the matter and found that the customer was upgraded to [redacted] After some time, the customer requested to downgrade back to [redacted] 7, to which our tech recommended a data backup so the customer would not lose her filesThe price of that is $Our charge for installation of an operating system is $We will happily review the issue with the Senior Management team to ensure that our associates are clearly explaining the services and options available to the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples is answering very rude with same monop0ly answerThey have to send me the items I ordered Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The order is delivered in boxesEach box is the identical size and can only hold laptop eachSo I received only laptops for each orderFor example, the order [redacted] came in boxes as shown in the systemBox #( [redacted] ) contains of [redacted] 14- [redacted] and there is no problemHowever, Box #( [redacted] ) that supposed to have of [redacted] 15- [redacted] and of [redacted] 15- [redacted] contains ONLY of [redacted] 15-***The weight looks correct because it was pre entered and it didnt really pass the scaleI have pictures of both boxes attached for this order and from those you can see the size of the boxes and what is insidePlease do some REAL investigation rather than just checking the tracking numbers Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not accept the reply from the business Staples says there is nothing they can do about my missing boxI paid them and gave them my box I believe they owe it to customers to provide the service they are taking money for.They won't even try Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to customer for the delay in processing his returnThe refund process was initiated and we advised the customer it could take up to 3-business to receive credit back on his card for the full amount of the order
Horrible companyNo wonder no one wants to shop there at allI made a really bad decision shopping thereI hope a company terrible like this will go out of business soon! Regards, [redacted] ***
Staples apologizes for any inconvenienceWe have refunded the customer the full purchase price of her Copy and Print orderWe advised the customer of this via email and forwarded their feedback to our Copy and Print team for additional review
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] In the end I had to buy a replacement phone, so I would like to be reimbursed for itI spent $on a new phoneI already paid them $to repair the phoneSo I am requesting reimbursement for $($709.03-$132.44) Regards, [redacted] ***
Staples apologizes for the inconvenience the customer has experiencedAs these cards are a year old, we are working the Blackhawk (3rd party gift card company) to see if these cards can be activatedWe will update the customer once they get back to us
Staples apologizes for the inconvenience the customer experiencedPer our terms and conditions with [redacted] , we offer free shipping for eligible items on orders of $and overWe have informed the associates involved of the program as well so that this does not happen in the future
Staples apologizes for the issues the customer experiencedWe have sent the customer a $Staples Coupon to their Rewards accountWe will review this experience with our Marketing Team to ensure promotions are clear and concise
Staples apologizes for the treatment the customer received as noted in their complaintWe will address these issues internally with the appropriate partiesThe Rewards were not issued as the coupon used was for in store purchases onlyThe customer placed in store kiosk orders, which do not qualify as an in store purchaseAdditionally, the items have already been returned and refundedWe would be unable to grant any Rewards
Staples position on this matter remains the sameIf the customer feels that these charges are unauthorized, then they would need to dispute them with the card issuerWe are unable to file a police report on the customer's behalf
We apologize for the issues experienced by the customerAfter discussions with the store, it has been agreed upon to credit the customer's method of payment $This should reflect on their method of payment within - business daysWe apologize for the issues experienced and hope the customer will remain a valued Staples customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The [redacted] tracking showed clearly that this package had been lostA claim had been issued to shipperStaplesAll this can be easily got in the [redacted] websiteBut Staples denied this fact, and insisted a fake storyThe [redacted] tracking is uploaded as a attached file in this responseThe Staples sent an email to me after I filed this Revdex.com complaintThis email almost made me mad, and I never heard of such reason from other merchantI paid almost 280$ for this item from my pocket, but to their minds this is nothingThere is another file for the email from Staples and my reply to them.Thanks for your time! Hope I can get my item I already paid I received a similar reply from Staples customer service Regards, [redacted] ***
Staples position on this matter remains the sameIt is the responsibility of the customer to acknowledge guidelinesThe signature is proof of that acknowledgement
Revdex.com: I have reviewed the response submitted by Staples and have determined that the response satisfies my computer repair issue in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Kind Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedWe reissued the $coupon and sent feedback to the store to ensure service concerns are addressed
Staples apologizes to the customer for the inconvenienceWe have researched the matter and found that the customer was upgraded to [redacted] After some time, the customer requested to downgrade back to [redacted] 7, to which our tech recommended a data backup so the customer would not lose her filesThe price of that is $Our charge for installation of an operating system is $We will happily review the issue with the Senior Management team to ensure that our associates are clearly explaining the services and options available to the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples is answering very rude with same monop0ly answerThey have to send me the items I ordered Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The order is delivered in boxesEach box is the identical size and can only hold laptop eachSo I received only laptops for each orderFor example, the order [redacted] came in boxes as shown in the systemBox #( [redacted] ) contains of [redacted] 14- [redacted] and there is no problemHowever, Box #( [redacted] ) that supposed to have of [redacted] 15- [redacted] and of [redacted] 15- [redacted] contains ONLY of [redacted] 15-***The weight looks correct because it was pre entered and it didnt really pass the scaleI have pictures of both boxes attached for this order and from those you can see the size of the boxes and what is insidePlease do some REAL investigation rather than just checking the tracking numbers Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not accept the reply from the business Staples says there is nothing they can do about my missing boxI paid them and gave them my box I believe they owe it to customers to provide the service they are taking money for.They won't even try Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to customer for the delay in processing his returnThe refund process was initiated and we advised the customer it could take up to 3-business to receive credit back on his card for the full amount of the order
Horrible companyNo wonder no one wants to shop there at allI made a really bad decision shopping thereI hope a company terrible like this will go out of business soon! Regards, [redacted] ***
Staples position on this matter remains the sameWe would not be able to replace the order
Staples apologizes for any inconvenienceWe have refunded the customer the full purchase price of her Copy and Print orderWe advised the customer of this via email and forwarded their feedback to our Copy and Print team for additional review
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] In the end I had to buy a replacement phone, so I would like to be reimbursed for itI spent $on a new phoneI already paid them $to repair the phoneSo I am requesting reimbursement for $($709.03-$132.44) Regards, [redacted] ***
Staples Apologized to the customer for the inconveniences and replaced order to correct address for free of charge
Staples apologizes for the inconvenience the customer has experiencedAs these cards are a year old, we are working the Blackhawk (3rd party gift card company) to see if these cards can be activatedWe will update the customer once they get back to us
Staples apologizes for the inconvenience the customer experiencedPer our terms and conditions with [redacted] , we offer free shipping for eligible items on orders of $and overWe have informed the associates involved of the program as well so that this does not happen in the future
Staples apologizes for the issues the customer experiencedWe have sent the customer a $Staples Coupon to their Rewards accountWe will review this experience with our Marketing Team to ensure promotions are clear and concise
Staples apologizes for the treatment the customer received as noted in their complaintWe will address these issues internally with the appropriate partiesThe Rewards were not issued as the coupon used was for in store purchases onlyThe customer placed in store kiosk orders, which do not qualify as an in store purchaseAdditionally, the items have already been returned and refundedWe would be unable to grant any Rewards
Staples position on this matter remains the sameIf the customer feels that these charges are unauthorized, then they would need to dispute them with the card issuerWe are unable to file a police report on the customer's behalf
We apologize for the issues experienced by the customerAfter discussions with the store, it has been agreed upon to credit the customer's method of payment $This should reflect on their method of payment within - business daysWe apologize for the issues experienced and hope the customer will remain a valued Staples customer