Staples apologizes to the customer for the inconvenience they experiencedWe have issued a $rewards coupon to the customer and advised that it will reflect in their account within hours
Staples apologizes for the inconvenience the customer experiencedThe customer filed complaint [redacted] about the same issueWe had given the customer a replacement phone in January At this time we are unable to provide any further compensation or services due to the amount of time that has passed
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples needs to cancel my card I informed Staples to cancel the card for this horrible stress Staples refuses to aid any further Horrible Company Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I already replaced first orderFor ***, confusion happened because staples link stated that you pricematch with ***If not, staple should take down that page which confuses other peopleI almost spent couple of hours on thisAt Least I should be provided with courtesy credit Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedStaples has made multiple attempts to contact this customer by both phone and email with no responseWithout crucial receipt information, no assistance can be providedIf this information is provided we will certainly assist further
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
Staples apologizes for any inconvenience caused to the customerWe have processed the customers refund in the amount of $We have contacted the customer and advised he should see the refund post back to his credit card within 3-business daysWe also provided him with an email confirmation
Staples apologizes for any inconvenience caused to the customerWe have reached out to the customer and explained he can still get 5% back in rewards for his online purchases if he uses his Staples More accountWe also provided the phone number to [redacted] so he could get a new card issued
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Except for a verbal apology which appears unwilling and only came after the customer's complaint, Staples did nothing for their late delivery and inconvenience, absolutely nothingStaples took every mistake they made for granted and the customer should be responsible for their loss caused by Staples.Tracking history attached: 03/10/11:AM Delivered 03/10/8:AM Loaded on Truck : Out for Delivery 03/09/2:PM Incorrect Address: Address Problem (Will Deliver) 03/09/7:AM Loaded on Truck : Out for Delivery 03/08/10:AM Incorrect Address: Address Problem (Will Deliver) 03/08/8:AM Loaded on Truck : Out for Delivery 03/08/5:AM Manifest Received 03/08/4:AM Package Picked Up ] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As I replied to the company "As I stated in my complaint, I ordered it over the phone not on your websiteIt will be in your interest to honor your listed price as how will I ever depend on your sales etc if I can't know if you will honor your prices..."The company is still saying it was the website it was NOT the website! I ordered it on the phone, you cant blame it on a typographical errorStaples has to man up and honor their prices and commitments Regards, [redacted]
Staples apologizes for the inconvenience that the customer experiencedOn 08/25/16, the customer emailed us and advised us of the situationThat day we sent the customer a $courtesy coupon for the inconvenience, which was more than the $coupon that they had
Staples apologizes for any inconvenience we may have caused the customerWhenever possible, our Copy and Print staff will try to accommodate on demand requestsHowever, due to our completing orders in the manner in which we receive them, our stores may not be able to complete your order while you waitIn the event the customer does not have sufficient funds to complete an order at the self service machines, our stores are unable to refund the portion of the copies that have been completedAs a goodwill gesture we have provided a $Staples Courtesy Coupon to the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThe items have been delivered and was received as satisfactory (no breakage/damage) I also received an email confirmation that the discount I asked for was issued Thank you Ms[redacted] for contacting me on behalf of the company Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedAs we are only an approved shipper for ***, we do not carry the full assortment of envelopes and packagesIf the customer requires these, the best option is to go to a [redacted] store/location
Staples apologizes for any inconvenience caused to the customerAs a result of the signed shipping agreement acknowledging shipping guidelines and acceptance of policies, we are unable to grant the request for reimbursement
Staples apologized to the customer and advised that effective 10/01/we removed the “Guaranteed for Life” from all Better BindersAny Better Binders purchased prior to this date may be returned for any reason (with valid proof of purchase)Better Binders purchased after 10/1/are subject to Staples standard return policyAs a gesture of goodwill, we offered a $courtesy coupon and the customer accepted
Staples apologizes for the inconvenienceThis item was incorrectly pricedAs a result, the order was cancelled due to a typographical errorWe would not be able to replace the order at that price
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The consumer should not be responsible for the mistakes made by Staples As per NJ General Advertising Practices Act, Staples must honor the price they advertise ] Regards, [redacted] **
Staples would not be able to accommodate the customer's requestThis customer has been advised why we would not be able to process their request as we have issued multiple amounts of coupons in the past regarding this same issueWe apologize for the inconvenience and consider the matter closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am OK with placing a new orderBut staples must provide the same discount as my previous order for the new order Regards, [redacted] ***
Staples apologizes to the customer for the inconvenience they experiencedWe have issued a $rewards coupon to the customer and advised that it will reflect in their account within hours
Staples apologizes for the inconvenience the customer experiencedThe customer filed complaint [redacted] about the same issueWe had given the customer a replacement phone in January At this time we are unable to provide any further compensation or services due to the amount of time that has passed
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples needs to cancel my card I informed Staples to cancel the card for this horrible stress Staples refuses to aid any further Horrible Company Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I already replaced first orderFor ***, confusion happened because staples link stated that you pricematch with ***If not, staple should take down that page which confuses other peopleI almost spent couple of hours on thisAt Least I should be provided with courtesy credit Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedStaples has made multiple attempts to contact this customer by both phone and email with no responseWithout crucial receipt information, no assistance can be providedIf this information is provided we will certainly assist further
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
Staples apologizes for any inconvenience caused to the customerWe have processed the customers refund in the amount of $We have contacted the customer and advised he should see the refund post back to his credit card within 3-business daysWe also provided him with an email confirmation
Staples apologizes for any inconvenience caused to the customerWe have reached out to the customer and explained he can still get 5% back in rewards for his online purchases if he uses his Staples More accountWe also provided the phone number to [redacted] so he could get a new card issued
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Except for a verbal apology which appears unwilling and only came after the customer's complaint, Staples did nothing for their late delivery and inconvenience, absolutely nothingStaples took every mistake they made for granted and the customer should be responsible for their loss caused by Staples.Tracking history attached: 03/10/11:AM Delivered 03/10/8:AM Loaded on Truck : Out for Delivery 03/09/2:PM Incorrect Address: Address Problem (Will Deliver) 03/09/7:AM Loaded on Truck : Out for Delivery 03/08/10:AM Incorrect Address: Address Problem (Will Deliver) 03/08/8:AM Loaded on Truck : Out for Delivery 03/08/5:AM Manifest Received 03/08/4:AM Package Picked Up ] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As I replied to the company "As I stated in my complaint, I ordered it over the phone not on your websiteIt will be in your interest to honor your listed price as how will I ever depend on your sales etc if I can't know if you will honor your prices..."The company is still saying it was the website it was NOT the website! I ordered it on the phone, you cant blame it on a typographical errorStaples has to man up and honor their prices and commitments Regards, [redacted]
Staples apologizes for the inconvenience that the customer experiencedOn 08/25/16, the customer emailed us and advised us of the situationThat day we sent the customer a $courtesy coupon for the inconvenience, which was more than the $coupon that they had
Staples apologizes for any inconvenience we may have caused the customerWhenever possible, our Copy and Print staff will try to accommodate on demand requestsHowever, due to our completing orders in the manner in which we receive them, our stores may not be able to complete your order while you waitIn the event the customer does not have sufficient funds to complete an order at the self service machines, our stores are unable to refund the portion of the copies that have been completedAs a goodwill gesture we have provided a $Staples Courtesy Coupon to the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThe items have been delivered and was received as satisfactory (no breakage/damage) I also received an email confirmation that the discount I asked for was issued Thank you Ms[redacted] for contacting me on behalf of the company Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedAs we are only an approved shipper for ***, we do not carry the full assortment of envelopes and packagesIf the customer requires these, the best option is to go to a [redacted] store/location
Staples apologizes for any inconvenience caused to the customerAs a result of the signed shipping agreement acknowledging shipping guidelines and acceptance of policies, we are unable to grant the request for reimbursement
Staples apologized to the customer and advised that effective 10/01/we removed the “Guaranteed for Life” from all Better BindersAny Better Binders purchased prior to this date may be returned for any reason (with valid proof of purchase)Better Binders purchased after 10/1/are subject to Staples standard return policyAs a gesture of goodwill, we offered a $courtesy coupon and the customer accepted
Staples apologizes for the inconvenienceThis item was incorrectly pricedAs a result, the order was cancelled due to a typographical errorWe would not be able to replace the order at that price
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The consumer should not be responsible for the mistakes made by Staples As per NJ General Advertising Practices Act, Staples must honor the price they advertise ] Regards, [redacted] **
Staples would not be able to accommodate the customer's requestThis customer has been advised why we would not be able to process their request as we have issued multiple amounts of coupons in the past regarding this same issueWe apologize for the inconvenience and consider the matter closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am OK with placing a new orderBut staples must provide the same discount as my previous order for the new order Regards, [redacted] ***