Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The consumer should not be responsible for the mistakes made by Staples As per NJ General Advertising Practices Act, Staples must honor the price they advertise ] Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples does not list the number of the items available online or in each store as required when listing limited quantitiesThis is a fabricated way of roping in customers to then sell them a more expensive itemThis was proven when Staples offered the same item at full price the day after the final day of the sale Regards, [redacted]
Staples apologizes to the customer and we have resubmit the rebateThe customer was advised that the new rebate will be sent to her home address within business days
Staples apologizes for the issues the customer is experiencingOur vendor that handles the Rebates has reported that there was an issue with the cardsThey are requiring 10-weeks to research and resolve the issueAgain, Staples apologizes for this unforeseen issue
We apologize that the customer's order was not able to be fulfilledThe unit the customer was looking to purchase shows as out of stock and cannot be ordered at this timeAs a gesture of goodwill, we sent the customer a $Staples Coupon to use on their next purchase with us
Staples has apologized for the negative experience the customer had when attempting to order [redacted] with a price match requestWe explained that at the time the original order was placed our verification department spoke to the customer and the customer was unable to provide the needed information to release this order and apply charges to the credit card on the orderThe customer was told we would be happy to place a delivery order for this item once we have replenished our stockPlease note that it will still go through a verification process for security purposesWe also apologized we were not able to honor the price match request because it is no longer eligible due to this competitor is now out of stockPer our Price Match Policy the competitor must have the exact same item in stock and not be part of a special pricing event
Staples apologizes for the inconvenience the customer experiencedPer Staples terms and conditions, gift, Prepaid and phone cards are nonrefundable and nonreturnablePrepaid cards cannot be redeemed for cashSpecific terms and conditions are included with each card
We sent the customer an email stating the item that was ordered is on back order until MayWe were able to cancel the order and informed the customer that the order was not billedAdvised the customer if they see a pending charge that will drop off within hours
Staples apologizes for the inconvenience the customer has experiencedOur store has been advised by our Vendor, ***, that completes our Mobile Phone repairs that the chip in the phone was damaged beyond repair when the customer dropped the phone and the store is not responsibleThe store has offered to have a corporate check for $issued for the amount of the purchase price to resolve this issue so the customer can purchase a new phone
We apologize for the troubles the customer has experienced. We have issued them a $50 Staples e-giftcard for the purchase price of the plan. The customer can expect to receive this in 24 - 48 hours.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not ' r resolve my issues and/or concerns in reference to They still don't seem to get itMy complaint is that the policy stated by their representative is diferent then the policy that they are now presentingTIhey have obviously failed to let their representatives know about this policyI expect them to stand by the policy stated by a staples representative and match the price Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thank you for your response to my letter, and looking into this matterI appreciate your time on thisI would just like to make a few commentsFirst, Staples did not have either the [redacted] or [redacted] in stock, they both had to be ordered, and it was delivered to my house at the first part of AugustAnd I found it interesting how Staples keeps reiterating that they "didn't" charge me for replacing the two batteries that were bad from the get-goIt was under warranty! And then there's the paragraph where they say their I>S> team performed routine maintenance on their computers resulting in my data being wiped outand they didn't charge me for that either, Charge me for them wiping out data? Second, it was [redacted] that I dealt with on the hard drive issueit was one of the store managersI haven't spoken with [redacted] since the battery issueThird, my [redacted] and [redacted] and [redacted] was something that my daughter, a college student, was able to download from her college, on a one time basis in order to do her homeworki am unable to reinstall it, as I do not have a [redacted] account and my daughter is no longer a student at that collegeTherefore, the programs would have to be purchased, and under the conditions that they lost it, I feel staples should send me the disks for those programsI have made many trips already to their store, which is a distance from my home, and they should replace them for me , via maillast, I understand that recurrent computer problems can happenBut given the fact that originally when I purchase this laptop, [redacted] told me that if I were to have any problems with it, they could easily replace it, should it become necessary and that turns out to be not trueI am asking him to do that anywayI am only asking that they replace the programs they lost on meI am a small business owner myself, and if I under perform, or a customer is not happy with my service, then it is and should be a #priority to make things rightthis is just good business practiceAnd for a business of their magnitude, sending me a few disks should not be a big issueAgain, I appreciate your attention to this matterI hope Staples will do right by me
Staples apologizes for the issues the customer experienced with this orderAt this time a replacement has been delivered to the customer and a refund for the damaged unit has been issuedThe customer should see that refund reflected with their bank in the next 3-business daysIn addition a $Staples coupon has been issued to the customerAgain, Staples apologizes for this customer experience
Pool World routinely reminds customers to check on their swimming pools during the Winter from the closing until the opening to make sure that their pool is maintaining a chlorine residualDuring the conversation for scheduling a pool opening, we advise our customers to open swimming pools from late March to early May, but it is acceptable to open later in the season provided the customer has completed the extra maintenanceOpening a swimming pool later in the season as the customer did without any maintenance to the pool prior to our arrival, provides the opportunity for the swimming pool to run out of chlorine from the pool closing, for more organic debris to gather within the pool, and for the water to be stagnate within warmer temperaturesAll of these factors will cause a pool to turn green and cause a pool opening to consume more resources and time in order to return the pool water to an acceptable conditionPool World’s pool openings and closings are completed by two man crewsOn these services, our technicians will use the equipment and products within their vans unless customers request otherwise Clear pool water: On average a perfectly clear swimming pool that has maintained a chlorine level through the winter season should expect a pool opening to take one hour if the customer chooses to fill the pool prior to our crews arriving on site and depending on decisions made belowClear pool water with requested vacuum service: If the customer requests to have the pool vacuumed, then the customer is quoted to expect the service call to take an extra thirty minutesThe first initial vacuuming will not be able to remove all debris depending on how much material is kicked up during the cleaningThis is and a returning visit to complete a follvacuum will be needed but only completed upon requestGreen pool water: When a pool is green with debris in the water then it is expected to take an average of two hours to open due to the limited visibility in the waterThe technicians will remove as much debris as possible with vacuuming and leaf rakesWinter covers: Customers have the choice of removing their own winter covers or having our technicians complete this processIf our technicians are requested to remove, clean and store the cover, then the customer is quoted to expect the service call to take an extra thirty minutesTroubleshooting: Troubleshooting is quoted at an hour for diagnose and another minimum of one hour for repairThe customer scheduled their pool opening with the Operations Manager for 06/06/on 10/12/and during this call, customers are quoted the rates for service and times associated with all services requestedThe quoted time was hours minutes for the requested pool opening and extra servicesIncluded within this phone conversation the Operations Manager addressed concerns regarding the customers choice to open their swimming pool later in the seasonAs stated above, Pool World routinely notifies it’s customers in regards to what problems may arise if customers choose to open their pools later in the season against Pool World’s recommendationsOn June 6th, Pool World completed the customer’s pool opening with the standard two man crew (lead service tech and an assistant) as requested to meet the customers needsThe customer requested to have the technicians remove, clean and store their winter coverPool World was requested to add chlorine, shock and algaecide upon the openingThe technicians follow a work order describing the customers needs during the scheduling of the callThis work order also included removing any excess debris, completing the initial vacuuming without a follow up visit, brushing pool walls, and backwashing the filterThe customer had requested that our technicians plan not to return if the water was not clear The customer also requested that Pool World install the diving board, ladder, handrail, and solar blanket reelInstalling this equipment takes timeDepending on the age of the equipment and condition, some pieces like handrails are secure but due to use and wear tear will have slight movementWhile completing the installation of the equipment and making sure all the equipment was operating in a manner they found the pool heater was not firingOur technician verified that the customer does use the pool heater and the customer requested to have the problem diagnosed prior to completing the pool openingThe pool heater needs the touch pad controller to be replacedOur technicians notated that the customer’s pool upon arrival, was not filled to operational levels and the water was extremely dark greenThe condition of the pool water was not maintained throughout the winter months and the transition and main drains in the pool were not visibleThis resulted in two technicians spending hours opening the swimming pool and adding five gallons of chlorine, seven bags of burnout shock, and one gallon of muratic acidDue to the amount of water care products added, the technicians did not put the pool cleaner, in the poolThe water care products at that level would deteriorate the Kreepy Krawly and damage the equipmentSince our technicians did not need to use the equipment or place it in the water, they did not look for or install a pool cleanerThe Operations Manager who scheduled the pool opening, followed up with the customer to advise that the condition of the pool water would take a minimum of 48-hours to become clear after the pool openingWater clarity is dependent on chlorine demand being met and that a chlorine residual will be maintained at an acceptable level During this call the customer agreed to have technicians return on multiple occasions to address the water clarity issueOn June 8th, another service technician visited the customer’s pool was becoming clearThe transition from the shallow end to the deep end was slightly visible but the main drains were still not visibleThe technician tested the ph level at and a chlorine residual of parts per millionDuring the minute visit, our technician noticed that the liner had pulled out of the track and needed to be reinstalledThe reinstallation of the liner into the track was covered under the year workmanship warranty from the date of installation on 07/14/On June 9th, the Assistant Operations Manager visited the customers pool to vacuum, brush the pool walls, test water chemistry and check on water clarityThe clarity was still limited and the water was very cloudyThe filter was backwashed and debris was removed from the skimmer basket and the pump basketThe maintenance service provided takes an average of one hourWhile the Assistant Operations Manger was on site, he took a few moments of his time to reinstall the liner into the track which was at no charge to the customerAfter every visit, the Operations Manager was in contact with the customer where they reviewed the current charges and rates, and the customer gave approval to have Pool World to return to resolve the water clarity issueOn June 14th the customer called with complaints in regard to the liner not staying in the trackThe Operations Manager scheduled a service technician for June 15th to complete a reinstallation of the liner into the trackThe technician was able to complete the reinstallation in two spots without any damage to the linerAt this time the technician notated that the water clarity had improved and the water was clearThe technician spent minutes at the customers residenceThe reinstallation of the liner was at no cost, the customer was not charged an hourly rate or the dispatch feeUpon reviewing the complaint, charges and hours incurred at the customers residence, the customer was quoted rates on 10/12/before the service rates had changedThe previous rates were $for lead technician and $for the assistant prior to the opening seasonThe rates were adjusted to the current price of $for lead and $for assistantThe difference per hour on 06/06/is $for hours, resulting in the customer being over charged $plus taxThe customer was not charged the dispatch fee of $that is associated with pool openingsAs for the follow up visits on June 8th and 9th totaling one hour and minutes, the rates were quoted by our Operations Manager at the rate of $per hourSince these were follow up visits to the pool opening, the dispatch fee would be waived and if the customer was presuming at the rate of $per hour, the customer would assume that she was over charged by $plus taxThe total amount that could be disputed due to the rate change that occurred after scheduling the pool opening is $(June 6th) plus $(June 8th & 9th) for a total of $plus tax (8.8% = $2.11) for a grand total of $
Staples apologizes for any inconvenience we may have caused to the customerRegretfully Staples is unable to provide reimbursement for a lost or stolen gift card
Unfortunately, given the information provided by the customer, we are unable to find a transaction for the store, amount, and date providedIf the customer would like to call our office at ###-###-####, we would be more than willing to attempt to research furtherHowever, the information given in this Revdex.com case is insufficient to locate a receipt
We have investigated the matter fully and were able to determine that order numbers [redacted] and [redacted] were refunded in our store in [redacted] , NY (***), on 3/11/2015, for the combined amount of $credited to the customerWe have attached the receipts as proof of creditOrder [redacted] was placed on 2/16/and shows as delivered to our store in [redacted] , NY (***) on 2/18/There were no reports from the customer at that time that he had not received this orderOrder [redacted] was placed on 11/24/and shows delivered to our store in [redacted] , NY (***) on 11/26/As with the previous order, there was no contact made from the customer at that time to advise that he had not received his orderHad that been the case, we would have been able to investigate with the store and reship the order if it was not found; however, due to the amount of time has passed, we are unable to substantiate his claims that he did not receive these items and are unable to refund himThe customer contacted our office regarding this matter and was advised he would need to dispute these charges with his credit card providerOur position on matter remains the same
Staples apologizes for the inconvenience the customer experiencedWe have addressed the issue with the [redacted] store and have issued the customer a $courtesy coupon for the inconvenienceThe credit for the product will be issued when the item is received back in the warehouse
Staples apologizes for the inconvenience the customer has sufferedFrom what we have gathered, the orders were delivered successfullyWe would advise that the customer should file a claim with [redacted] in order to have their packages locatedAs all items have been reported as delivered, Staples would be unable to issue credit for the disputed amount
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The consumer should not be responsible for the mistakes made by Staples As per NJ General Advertising Practices Act, Staples must honor the price they advertise ] Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples does not list the number of the items available online or in each store as required when listing limited quantitiesThis is a fabricated way of roping in customers to then sell them a more expensive itemThis was proven when Staples offered the same item at full price the day after the final day of the sale Regards, [redacted]
Staples apologizes to the customer and we have resubmit the rebateThe customer was advised that the new rebate will be sent to her home address within business days
Staples apologizes for the issues the customer is experiencingOur vendor that handles the Rebates has reported that there was an issue with the cardsThey are requiring 10-weeks to research and resolve the issueAgain, Staples apologizes for this unforeseen issue
We apologize that the customer's order was not able to be fulfilledThe unit the customer was looking to purchase shows as out of stock and cannot be ordered at this timeAs a gesture of goodwill, we sent the customer a $Staples Coupon to use on their next purchase with us
Staples has apologized for the negative experience the customer had when attempting to order [redacted] with a price match requestWe explained that at the time the original order was placed our verification department spoke to the customer and the customer was unable to provide the needed information to release this order and apply charges to the credit card on the orderThe customer was told we would be happy to place a delivery order for this item once we have replenished our stockPlease note that it will still go through a verification process for security purposesWe also apologized we were not able to honor the price match request because it is no longer eligible due to this competitor is now out of stockPer our Price Match Policy the competitor must have the exact same item in stock and not be part of a special pricing event
Staples apologizes for the inconvenience the customer experiencedPer Staples terms and conditions, gift, Prepaid and phone cards are nonrefundable and nonreturnablePrepaid cards cannot be redeemed for cashSpecific terms and conditions are included with each card
We sent the customer an email stating the item that was ordered is on back order until MayWe were able to cancel the order and informed the customer that the order was not billedAdvised the customer if they see a pending charge that will drop off within hours
Staples apologizes for the inconvenience the customer has experiencedOur store has been advised by our Vendor, ***, that completes our Mobile Phone repairs that the chip in the phone was damaged beyond repair when the customer dropped the phone and the store is not responsibleThe store has offered to have a corporate check for $issued for the amount of the purchase price to resolve this issue so the customer can purchase a new phone
We apologize for the troubles the customer has experienced. We have issued them a $50 Staples e-giftcard for the purchase price of the plan. The customer can expect to receive this in 24 - 48 hours.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not ' r resolve my issues and/or concerns in reference to They still don't seem to get itMy complaint is that the policy stated by their representative is diferent then the policy that they are now presentingTIhey have obviously failed to let their representatives know about this policyI expect them to stand by the policy stated by a staples representative and match the price Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thank you for your response to my letter, and looking into this matterI appreciate your time on thisI would just like to make a few commentsFirst, Staples did not have either the [redacted] or [redacted] in stock, they both had to be ordered, and it was delivered to my house at the first part of AugustAnd I found it interesting how Staples keeps reiterating that they "didn't" charge me for replacing the two batteries that were bad from the get-goIt was under warranty! And then there's the paragraph where they say their I>S> team performed routine maintenance on their computers resulting in my data being wiped outand they didn't charge me for that either, Charge me for them wiping out data? Second, it was [redacted] that I dealt with on the hard drive issueit was one of the store managersI haven't spoken with [redacted] since the battery issueThird, my [redacted] and [redacted] and [redacted] was something that my daughter, a college student, was able to download from her college, on a one time basis in order to do her homeworki am unable to reinstall it, as I do not have a [redacted] account and my daughter is no longer a student at that collegeTherefore, the programs would have to be purchased, and under the conditions that they lost it, I feel staples should send me the disks for those programsI have made many trips already to their store, which is a distance from my home, and they should replace them for me , via maillast, I understand that recurrent computer problems can happenBut given the fact that originally when I purchase this laptop, [redacted] told me that if I were to have any problems with it, they could easily replace it, should it become necessary and that turns out to be not trueI am asking him to do that anywayI am only asking that they replace the programs they lost on meI am a small business owner myself, and if I under perform, or a customer is not happy with my service, then it is and should be a #priority to make things rightthis is just good business practiceAnd for a business of their magnitude, sending me a few disks should not be a big issueAgain, I appreciate your attention to this matterI hope Staples will do right by me
Staples apologizes for the issues the customer experienced with this orderAt this time a replacement has been delivered to the customer and a refund for the damaged unit has been issuedThe customer should see that refund reflected with their bank in the next 3-business daysIn addition a $Staples coupon has been issued to the customerAgain, Staples apologizes for this customer experience
Pool World routinely reminds customers to check on their swimming pools during the Winter from the closing until the opening to make sure that their pool is maintaining a chlorine residualDuring the conversation for scheduling a pool opening, we advise our customers to open swimming pools from late March to early May, but it is acceptable to open later in the season provided the customer has completed the extra maintenanceOpening a swimming pool later in the season as the customer did without any maintenance to the pool prior to our arrival, provides the opportunity for the swimming pool to run out of chlorine from the pool closing, for more organic debris to gather within the pool, and for the water to be stagnate within warmer temperaturesAll of these factors will cause a pool to turn green and cause a pool opening to consume more resources and time in order to return the pool water to an acceptable conditionPool World’s pool openings and closings are completed by two man crewsOn these services, our technicians will use the equipment and products within their vans unless customers request otherwise Clear pool water: On average a perfectly clear swimming pool that has maintained a chlorine level through the winter season should expect a pool opening to take one hour if the customer chooses to fill the pool prior to our crews arriving on site and depending on decisions made belowClear pool water with requested vacuum service: If the customer requests to have the pool vacuumed, then the customer is quoted to expect the service call to take an extra thirty minutesThe first initial vacuuming will not be able to remove all debris depending on how much material is kicked up during the cleaningThis is and a returning visit to complete a follvacuum will be needed but only completed upon requestGreen pool water: When a pool is green with debris in the water then it is expected to take an average of two hours to open due to the limited visibility in the waterThe technicians will remove as much debris as possible with vacuuming and leaf rakesWinter covers: Customers have the choice of removing their own winter covers or having our technicians complete this processIf our technicians are requested to remove, clean and store the cover, then the customer is quoted to expect the service call to take an extra thirty minutesTroubleshooting: Troubleshooting is quoted at an hour for diagnose and another minimum of one hour for repairThe customer scheduled their pool opening with the Operations Manager for 06/06/on 10/12/and during this call, customers are quoted the rates for service and times associated with all services requestedThe quoted time was hours minutes for the requested pool opening and extra servicesIncluded within this phone conversation the Operations Manager addressed concerns regarding the customers choice to open their swimming pool later in the seasonAs stated above, Pool World routinely notifies it’s customers in regards to what problems may arise if customers choose to open their pools later in the season against Pool World’s recommendationsOn June 6th, Pool World completed the customer’s pool opening with the standard two man crew (lead service tech and an assistant) as requested to meet the customers needsThe customer requested to have the technicians remove, clean and store their winter coverPool World was requested to add chlorine, shock and algaecide upon the openingThe technicians follow a work order describing the customers needs during the scheduling of the callThis work order also included removing any excess debris, completing the initial vacuuming without a follow up visit, brushing pool walls, and backwashing the filterThe customer had requested that our technicians plan not to return if the water was not clear The customer also requested that Pool World install the diving board, ladder, handrail, and solar blanket reelInstalling this equipment takes timeDepending on the age of the equipment and condition, some pieces like handrails are secure but due to use and wear tear will have slight movementWhile completing the installation of the equipment and making sure all the equipment was operating in a manner they found the pool heater was not firingOur technician verified that the customer does use the pool heater and the customer requested to have the problem diagnosed prior to completing the pool openingThe pool heater needs the touch pad controller to be replacedOur technicians notated that the customer’s pool upon arrival, was not filled to operational levels and the water was extremely dark greenThe condition of the pool water was not maintained throughout the winter months and the transition and main drains in the pool were not visibleThis resulted in two technicians spending hours opening the swimming pool and adding five gallons of chlorine, seven bags of burnout shock, and one gallon of muratic acidDue to the amount of water care products added, the technicians did not put the pool cleaner, in the poolThe water care products at that level would deteriorate the Kreepy Krawly and damage the equipmentSince our technicians did not need to use the equipment or place it in the water, they did not look for or install a pool cleanerThe Operations Manager who scheduled the pool opening, followed up with the customer to advise that the condition of the pool water would take a minimum of 48-hours to become clear after the pool openingWater clarity is dependent on chlorine demand being met and that a chlorine residual will be maintained at an acceptable level During this call the customer agreed to have technicians return on multiple occasions to address the water clarity issueOn June 8th, another service technician visited the customer’s pool was becoming clearThe transition from the shallow end to the deep end was slightly visible but the main drains were still not visibleThe technician tested the ph level at and a chlorine residual of parts per millionDuring the minute visit, our technician noticed that the liner had pulled out of the track and needed to be reinstalledThe reinstallation of the liner into the track was covered under the year workmanship warranty from the date of installation on 07/14/On June 9th, the Assistant Operations Manager visited the customers pool to vacuum, brush the pool walls, test water chemistry and check on water clarityThe clarity was still limited and the water was very cloudyThe filter was backwashed and debris was removed from the skimmer basket and the pump basketThe maintenance service provided takes an average of one hourWhile the Assistant Operations Manger was on site, he took a few moments of his time to reinstall the liner into the track which was at no charge to the customerAfter every visit, the Operations Manager was in contact with the customer where they reviewed the current charges and rates, and the customer gave approval to have Pool World to return to resolve the water clarity issueOn June 14th the customer called with complaints in regard to the liner not staying in the trackThe Operations Manager scheduled a service technician for June 15th to complete a reinstallation of the liner into the trackThe technician was able to complete the reinstallation in two spots without any damage to the linerAt this time the technician notated that the water clarity had improved and the water was clearThe technician spent minutes at the customers residenceThe reinstallation of the liner was at no cost, the customer was not charged an hourly rate or the dispatch feeUpon reviewing the complaint, charges and hours incurred at the customers residence, the customer was quoted rates on 10/12/before the service rates had changedThe previous rates were $for lead technician and $for the assistant prior to the opening seasonThe rates were adjusted to the current price of $for lead and $for assistantThe difference per hour on 06/06/is $for hours, resulting in the customer being over charged $plus taxThe customer was not charged the dispatch fee of $that is associated with pool openingsAs for the follow up visits on June 8th and 9th totaling one hour and minutes, the rates were quoted by our Operations Manager at the rate of $per hourSince these were follow up visits to the pool opening, the dispatch fee would be waived and if the customer was presuming at the rate of $per hour, the customer would assume that she was over charged by $plus taxThe total amount that could be disputed due to the rate change that occurred after scheduling the pool opening is $(June 6th) plus $(June 8th & 9th) for a total of $plus tax (8.8% = $2.11) for a grand total of $
Staples apologizes for any inconvenience we may have caused to the customerRegretfully Staples is unable to provide reimbursement for a lost or stolen gift card
Unfortunately, given the information provided by the customer, we are unable to find a transaction for the store, amount, and date providedIf the customer would like to call our office at ###-###-####, we would be more than willing to attempt to research furtherHowever, the information given in this Revdex.com case is insufficient to locate a receipt
We have investigated the matter fully and were able to determine that order numbers [redacted] and [redacted] were refunded in our store in [redacted] , NY (***), on 3/11/2015, for the combined amount of $credited to the customerWe have attached the receipts as proof of creditOrder [redacted] was placed on 2/16/and shows as delivered to our store in [redacted] , NY (***) on 2/18/There were no reports from the customer at that time that he had not received this orderOrder [redacted] was placed on 11/24/and shows delivered to our store in [redacted] , NY (***) on 11/26/As with the previous order, there was no contact made from the customer at that time to advise that he had not received his orderHad that been the case, we would have been able to investigate with the store and reship the order if it was not found; however, due to the amount of time has passed, we are unable to substantiate his claims that he did not receive these items and are unable to refund himThe customer contacted our office regarding this matter and was advised he would need to dispute these charges with his credit card providerOur position on matter remains the same
Staples has attempted to speak with Mr [redacted] on multiple occasions to resolve this situation and has yet to receive a response
Staples apologizes for the inconvenience the customer experiencedWe have addressed the issue with the [redacted] store and have issued the customer a $courtesy coupon for the inconvenienceThe credit for the product will be issued when the item is received back in the warehouse
Staples apologizes for the inconvenience the customer has sufferedFrom what we have gathered, the orders were delivered successfullyWe would advise that the customer should file a claim with [redacted] in order to have their packages locatedAs all items have been reported as delivered, Staples would be unable to issue credit for the disputed amount