Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Now I can understand why you have a B rating hereYou can be ashamed of yourselves, not trying to come forward by a drop to your costumers, I have nothing to say but stick to my demand, I want the restriction from buying [redacted] products should be removed from my account immediately Regards, [redacted] ***
Staples position on this matter remains the sameThe unit is warrantied by [redacted] for year from the purchase dateWe would be unable to issue compensation for lost time, wages, or resources
Staples apologizes for the troublesWe reached out to the customer about their order and have found that a pending authorization was placed on the method of payment usedSince the items were not picked up, the pending charge drops off in 5-business daysWe communicated this to the customer via emailThe customer replied that there is nothing further to discuss in this matter
Staples apologizes for any inconvenience the customer has experiencedWe were able to confirm that the ordered gift card was not used and therefore issued a refund in fullValue of $back to customer's original method of payment
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The solution is very simple for Staples PROVIDE ME WITH A COPY OF THE CANCELLATION NOTICE FOR ORDER #9738899656, OR HONOR THE ORDER I have made this request on all my correspondence with Staples Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We have provided an additional $Staples coupon to the customerThis is in addition to the $Staples coupon they have already receivedThe total amount issued to the customer is equal to the amount that they would have received had the purchase been eligible for the rebateWe advised the customer that we would be unable to offer additional compensation and will share this issue with our teams internally to ensure that our representatives are communicating offers correctly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI said if the person who told me he doesn't need to fulfill the contract and asked me to pay the price as in store is fired, I will be satisfied and continue to do business with them, not that just by reporting the issue to the area managerThat's different, I want to see the action and be assured that same thing won't happen again Regards, [redacted] ***
We have reached out to the customer about the order that was placedThe item order was advertised on the product page, as well as during the checkout process, as refurbishedWe sent the customer documentation indicating the refurbished statusAs a gesture of goodwill, we offered to send the customer a $Staples Coupon, nearly the full amount of the orderWe would be unable to ship the customer a brand new unit.We are currently awaiting a response from the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Ok, then please do not close this case until I have received the promised checks for my rebate Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
I am looking for the video recoding the process of unboxing the package to prove the real quantity of the items in the packages.Please allow me some extra time.Thanks! *** Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] Yang
Unfortunately, we are unable to return the desk as our return policy for furniture is up to daysThe manufacturer of the desk is [redacted] and they can be contacted at [redacted] Monday through Friday 9am-5pm
Staples apologizes for the delay in picking up the itemsThe unit number had not been included on the order so the driver could not verify which unit it wasWe have confirmed that the damaged items have been picked up as of 01/27/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved However, at the time that I had sent those faxes, the sign was not clearly in full view as I stated I am satisfied that the fee was refunded Regards, [redacted]
Staples will not price match based off of screenshotsThe screenshot the customer provided shows in fine print at the bottom of the paragraph "For full details, see a store associate or go to Staples.com"With that being said our Staples terms and conditions online show that we will not price match to a competitors special event which includes Black Friday and Cyber Monday
The customer themselves acknowledged in their own complaint filing that the "website shows that are still available at the [redacted] location and one available at another location in my area." As it stands, we are not able to offer this item at the previously offered price
Staples position has not changed on this matterThe customer is welcome to contact the store to make arrangements to bring in his computer for further service with this matter
Revdex.com: IN reference to complaint # [redacted] I went to the local office, explained the same informationDemanded the footage pulled for referenceThen & only then was my money refunded by the managerIt is disgusting how America's businesses are circling the drain So now consider issue closed as resolved Regards, [redacted] ***
We apologized for the inconvenience. They order was cancelled due to the item being out of stock. The funds will be returned back to the gift cards within 30 days.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Now I can understand why you have a B rating hereYou can be ashamed of yourselves, not trying to come forward by a drop to your costumers, I have nothing to say but stick to my demand, I want the restriction from buying [redacted] products should be removed from my account immediately Regards, [redacted] ***
Staples position on this matter remains the sameThe unit is warrantied by [redacted] for year from the purchase dateWe would be unable to issue compensation for lost time, wages, or resources
Staples apologizes for the troublesWe reached out to the customer about their order and have found that a pending authorization was placed on the method of payment usedSince the items were not picked up, the pending charge drops off in 5-business daysWe communicated this to the customer via emailThe customer replied that there is nothing further to discuss in this matter
Staples apologizes for any inconvenience the customer has experiencedWe were able to confirm that the ordered gift card was not used and therefore issued a refund in fullValue of $back to customer's original method of payment
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The solution is very simple for Staples PROVIDE ME WITH A COPY OF THE CANCELLATION NOTICE FOR ORDER #9738899656, OR HONOR THE ORDER I have made this request on all my correspondence with Staples Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We have provided an additional $Staples coupon to the customerThis is in addition to the $Staples coupon they have already receivedThe total amount issued to the customer is equal to the amount that they would have received had the purchase been eligible for the rebateWe advised the customer that we would be unable to offer additional compensation and will share this issue with our teams internally to ensure that our representatives are communicating offers correctly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI said if the person who told me he doesn't need to fulfill the contract and asked me to pay the price as in store is fired, I will be satisfied and continue to do business with them, not that just by reporting the issue to the area managerThat's different, I want to see the action and be assured that same thing won't happen again Regards, [redacted] ***
We have reached out to the customer about the order that was placedThe item order was advertised on the product page, as well as during the checkout process, as refurbishedWe sent the customer documentation indicating the refurbished statusAs a gesture of goodwill, we offered to send the customer a $Staples Coupon, nearly the full amount of the orderWe would be unable to ship the customer a brand new unit.We are currently awaiting a response from the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Ok, then please do not close this case until I have received the promised checks for my rebate Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
I am looking for the video recoding the process of unboxing the package to prove the real quantity of the items in the packages.Please allow me some extra time.Thanks! *** Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] Yang
Unfortunately, we are unable to return the desk as our return policy for furniture is up to daysThe manufacturer of the desk is [redacted] and they can be contacted at [redacted] Monday through Friday 9am-5pm
Staples apologizes for the delay in picking up the itemsThe unit number had not been included on the order so the driver could not verify which unit it wasWe have confirmed that the damaged items have been picked up as of 01/27/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved However, at the time that I had sent those faxes, the sign was not clearly in full view as I stated I am satisfied that the fee was refunded Regards, [redacted]
Staples will not price match based off of screenshotsThe screenshot the customer provided shows in fine print at the bottom of the paragraph "For full details, see a store associate or go to Staples.com"With that being said our Staples terms and conditions online show that we will not price match to a competitors special event which includes Black Friday and Cyber Monday
The customer themselves acknowledged in their own complaint filing that the "website shows that are still available at the [redacted] location and one available at another location in my area." As it stands, we are not able to offer this item at the previously offered price
Staples position has not changed on this matterThe customer is welcome to contact the store to make arrangements to bring in his computer for further service with this matter
Revdex.com: IN reference to complaint # [redacted] I went to the local office, explained the same informationDemanded the footage pulled for referenceThen & only then was my money refunded by the managerIt is disgusting how America's businesses are circling the drain So now consider issue closed as resolved Regards, [redacted] ***
We apologized for the inconvenience. They order was cancelled due to the item being out of stock. The funds will be returned back to the gift cards within 30 days.