Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Staples apologizes for any inconvenience caused to customerStaples is unable to remove or withdraw any applications submitted as inquiry to credit bureaus, Staples is uncertain of the impact this may have caused to the customer's credit report.Staples has been advised that customer will receive an Adverse Action letter in the mail with a contact number which she can call to receive additional answers
Staples apologizes for the inconvenience the customer has experiencedPer our terms and conditions, electronics can only be returned or exchanged within days from the date of purchaseAfter the days, the consumer will need to go through the manufacturer for any support
Staples apologizes for the inconvenienceThe account number the customer provided is under the companyThe orders the customer placed used that numberThe purchases would be reflected on that accountIn order for purchases to be separated, the customer would need to create a whole new personal accountWe would be unable to modify the account to be under the customer's email address
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer for receiving incorrect phonesWe offered to issue the customer a refund of $120, which was done on their orderThe customer was satisfied with this resolution
Staples apologizes for any inconvenience the item not being available has causedThe customer accepted a new order for the productThe order was placed and is expected to be deliver on Monday 5/
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thanks to Staples for the great customer service! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have received this type of response from staples' rebate center for the past months and I still haven't receive my rebate, therefore, although I am promised once again to wait for another business days for my check, I must reject this response as a resolution because I have been deceived twice before Until I get my checks then I will not be satisfy with this response business days is weeks or a little under a month of waitingstaples should have expedited this problem instead of dragging my issue for 4th month Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Every order I have placed in the last year have been verified I made one order that was questioned by Staples Even my credit card authorized the transaction And now I have to be placed on some blacklist without any way of rectifying the problem No fraud has been committed, no loss of product or money has happened yet Staples wants to pretend that they are doing the "right" thing by forcing me to purchase in-store My business doesn't have the time nor resources to be running to a store everytime office supplies are needed I can easily take my business elsewhere but am trying to give Staples the benefit of retaining my business since I have been a longtime customer and relatively happy with the service for the last few years Regards, [redacted] ***
Thanks for the responseUnlike the business states, they didnt fix it by themselves, I had to waste a lot of time with one of their chat agents to get this fixed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Less than one week after this was posted I was charged another monthly service fee I do not think it is reasonable to require me to run to a store immediately to spend the rebate money in order to avoid an unreasonable service fee As I stated in the complaint, this is an unfair trade practice to promise a rebate to the consumer, but then make the redemption process so complicated and impossible that they do not get the benefit of the rebate I was promised an $rebate if I purchased the merchandise, I have not received the promised rebate I have spent way too much time dealing with this issue It is clear to me that Staples has no intention of awarding the full rebate Accordingly, I will be launching a lawsuit to recover the rebate funds, as well as reasonable legal fees My original offer to accept a check for the remaining rebate funds is withdrawn Regards, [redacted] ***
Staples apologizes to the customer as our coupon sender was causing issues where customers were not receiving courtesy couponI have reissued the $credit to the customers order and sent it to his email account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will accept this when I receive my rebate Regards, [redacted] ***
Staples apologizes for the inconvenience our customer experienced while attempting to obtain information on a rebate for his purchaseHis rebate submission for $was validated and is processingThe customer should receive his [redacted] Prepaid rebate card via mailPlease allow 4-weeks for processingOur customer was compensated with a courtesy coupon for his troubles
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I don't accept their response and lack of accountability for their mistakeTo make it clear, if this happened in a store I would have went to the register with my ***, paid for it and as I was leaving a salesperson came out and grabbed it out of my handBecause they made too many available at the sale price is not my fault and they need to take responsibility for their actionsI would be happy to accept store credit or a discount for a future purchase Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Ladies and Gentlemen: I do have my computer back from [redacted] finally I got it back November 22nd, but I am not sure where I stand with Staples I’ve been trying t contact [redacted] , the secretary to the President of Staples She gave me her direct number and I have left two messages on her voice mail, and have not heard from her as of this date When she contacted me om November 7, she started to say that Staples was going to give me a new computer, and I told her that I had all ready sent it back to ***, and she asked me to keep her informed, which I was trying to do when I made two calls to her to no avail Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Staples response has provided a black box response with no definition of the exact action and outcome at the storeAlso it'sIt clear when I spoke with the corporate office this morning the response was thT the credit would be provided right away based on item in transitNow it seems there is a delay to receive and process the item for an undefined number of days Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I'm still waiting for a valid receipt Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Staples apologizes for any inconvenience caused to customerStaples is unable to remove or withdraw any applications submitted as inquiry to credit bureaus, Staples is uncertain of the impact this may have caused to the customer's credit report.Staples has been advised that customer will receive an Adverse Action letter in the mail with a contact number which she can call to receive additional answers
Staples apologizes for the inconvenience the customer has experiencedPer our terms and conditions, electronics can only be returned or exchanged within days from the date of purchaseAfter the days, the consumer will need to go through the manufacturer for any support
Staples apologizes for the inconvenienceThe account number the customer provided is under the companyThe orders the customer placed used that numberThe purchases would be reflected on that accountIn order for purchases to be separated, the customer would need to create a whole new personal accountWe would be unable to modify the account to be under the customer's email address
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer for receiving incorrect phonesWe offered to issue the customer a refund of $120, which was done on their orderThe customer was satisfied with this resolution
Staples apologizes for any inconvenience the item not being available has causedThe customer accepted a new order for the productThe order was placed and is expected to be deliver on Monday 5/
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thanks to Staples for the great customer service! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have received this type of response from staples' rebate center for the past months and I still haven't receive my rebate, therefore, although I am promised once again to wait for another business days for my check, I must reject this response as a resolution because I have been deceived twice before Until I get my checks then I will not be satisfy with this response business days is weeks or a little under a month of waitingstaples should have expedited this problem instead of dragging my issue for 4th month Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Every order I have placed in the last year have been verified I made one order that was questioned by Staples Even my credit card authorized the transaction And now I have to be placed on some blacklist without any way of rectifying the problem No fraud has been committed, no loss of product or money has happened yet Staples wants to pretend that they are doing the "right" thing by forcing me to purchase in-store My business doesn't have the time nor resources to be running to a store everytime office supplies are needed I can easily take my business elsewhere but am trying to give Staples the benefit of retaining my business since I have been a longtime customer and relatively happy with the service for the last few years Regards, [redacted] ***
Thanks for the responseUnlike the business states, they didnt fix it by themselves, I had to waste a lot of time with one of their chat agents to get this fixed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Less than one week after this was posted I was charged another monthly service fee I do not think it is reasonable to require me to run to a store immediately to spend the rebate money in order to avoid an unreasonable service fee As I stated in the complaint, this is an unfair trade practice to promise a rebate to the consumer, but then make the redemption process so complicated and impossible that they do not get the benefit of the rebate I was promised an $rebate if I purchased the merchandise, I have not received the promised rebate I have spent way too much time dealing with this issue It is clear to me that Staples has no intention of awarding the full rebate Accordingly, I will be launching a lawsuit to recover the rebate funds, as well as reasonable legal fees My original offer to accept a check for the remaining rebate funds is withdrawn Regards, [redacted] ***
Staples apologizes to the customer as our coupon sender was causing issues where customers were not receiving courtesy couponI have reissued the $credit to the customers order and sent it to his email account
Staples apologizes for any inconvenience the customer has experiencedWe issued compensation as agreed upon with the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will accept this when I receive my rebate Regards, [redacted] ***
Staples apologizes for the inconvenience our customer experienced while attempting to obtain information on a rebate for his purchaseHis rebate submission for $was validated and is processingThe customer should receive his [redacted] Prepaid rebate card via mailPlease allow 4-weeks for processingOur customer was compensated with a courtesy coupon for his troubles
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I don't accept their response and lack of accountability for their mistakeTo make it clear, if this happened in a store I would have went to the register with my ***, paid for it and as I was leaving a salesperson came out and grabbed it out of my handBecause they made too many available at the sale price is not my fault and they need to take responsibility for their actionsI would be happy to accept store credit or a discount for a future purchase Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Ladies and Gentlemen: I do have my computer back from [redacted] finally I got it back November 22nd, but I am not sure where I stand with Staples I’ve been trying t contact [redacted] , the secretary to the President of Staples She gave me her direct number and I have left two messages on her voice mail, and have not heard from her as of this date When she contacted me om November 7, she started to say that Staples was going to give me a new computer, and I told her that I had all ready sent it back to ***, and she asked me to keep her informed, which I was trying to do when I made two calls to her to no avail Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Staples response has provided a black box response with no definition of the exact action and outcome at the storeAlso it'sIt clear when I spoke with the corporate office this morning the response was thT the credit would be provided right away based on item in transitNow it seems there is a delay to receive and process the item for an undefined number of days Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I'm still waiting for a valid receipt Regards, [redacted]