I don't understand what kind of response is that!!! The company mentioned nothing about what happened to me in the store. How can I be assured if they allow their store manager or anyone just to make up rules, and they never mention anything wrong doing about them!!! Obviously their manager violated the company rules, but it seems ok for staples! I need an answer! Why their manager can do that and how they can assure me the same thing won't happen! Otherwise I will never return to that store and shop anything from that ***! Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thank you for your help and for making this business accountable Regards, [redacted] ***
Staples apologizes to customer for the inconvenience causedStaples partnered with the Staples credit provider to resolve the matter to customer's satisfactionThe issue is resolved and the case is now closedThank you!
Staples apologizes for any inconvenience we may have caused the customerFor customer satisfaction, we will be honoring the requested price match at 110%An order has been placed and the details have been provided to the customerOur customer has been informed of the price match policy to prevent any possible confusion or dissatisfaction in the future
Staples position on this matter remains the sameThe sku number, product description, and order all reflect the item ordered as RefurbishedShould the customer wish, we would be happy to return the item and place an order for the new unit they are looking to purchase, with the mentioned $Staples Coupon applied
Staples apologizes for the inconvenience the customer experiencedWe have researched the situation and have determined that the store had the wrong signage customer facingWe have issued the customer a $courtesy coupon for the inconvenience and corrected the signs in store
Staples has pursued additional options for the customer, none of which were acceptedWe reached out to [redacted] on helf behalf to see if a repair or refundThe manufacturer is willing to follow the warranty terms to facilitate repairWe reiterated that we can only offer a credit for the purchase priceWe would not be able to credit the customer more than what they paid for
Staples apologizes but in researching this matter it was determined that the reason the keyboard did not fit flush was due to the fact it was a 3rd party keyboard (not OEM)Additionally, when Ms [redacted] dropped the unit off at the store she provided the store with a bag of screws that she had as a result of a self-repair attempt on the unitBased on the these facts, we are unable are unable to grant her request to have her unit repaired by **
We have been in contact with the customer and apologized for the inconvenienceWe advised them of the issue and they informed us that they were displeased with the level of service in the storeWe assured them that we would bring this issue to the attention of the store's senior management team, to which the customer stated they were satisfied and would continue to do business with us
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We apologize for the inconvenience. Staples, among other retailers, are allowed to sell gift cards in multiple transactions, as long as the total purchase does not exceed $2000.00 per person, per day. This is in accordance with federal guidelines.
As per our terms and conditions posted online "Please refer to the Cardholder Agreement insert provided with your prepaid cardSubject to applicable law, a monthly maintenance fee of $(USD) applies, but is waived for the first six months after the card is issued." Staples will not be reissuing the customer's full amount due to these terms and conditions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below No Those numbers are completely wrong and fictitious In my complaint all of the quotes prior to the one I accepted were HIGHER It could NOT be for a smaller print amount The quote I accepted I was told would be the total tax and all Then when I went to pick it up and pay The customer service rep stated that she needed to have her manager come do an over ride When the manager got there he refused the over ride to match the quote She could clearly see the correct price and He was trying to over charge Regards, [redacted]
Staples has attempted to contact the customer via phone and email provided with no responseWe apologize for the inconvenience the customer has experienced and would like to resolve it for the customer
Staples apologizes for the inconvenience the customer experiencedPer our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogetherThe credit for $was issued back to the customer's [redacted] on 11/27/It may take up to business days from that date for it to reflect in the customer's accountAs a goodwill gesture, we offered the customer a $courtesy coupon as well which the customer declined
Our coupon states that the 25% is paid on the "amount paid after application of all promotions, coupons, instant savings and rewards redemptions and does not include tax or shipping." Staples would not pay out Rewards for coupons usedWe consider this matter closed
Staples apologizes for any inconvenience we may have causedIn reviewing the customer's transaction, we have found that the rebate in question for the $is currently processing and had been submit successfullyThe [redacted] software was incorrectly listedPer our disclaimer, this is a typographical error that will not be honored, however, we sent the customer a $Staples Coupon for the troubleFinally, the customer was charged a tax rate of 3.5% as indicated on their transaction receipt
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowi never got any coupon...even if it was mailed I should have received it by now if they sent it through [redacted] , I had to stop reading their itgrams as the stress they created is incompatible with my disability I had followed up on the email response, but they ignored that if this alleged coupon was emailed, they need to resend it....I do check spam...it wasnt there.Regards, [redacted]
We have investigated the customer's concerns with our Rewards department and was advised that for the month of May, according to our database, they spent $76.23, earning them $2.36. Monthly payout that falls below $5.00 rolls over to the next month, so unfortunately, for this month the customer has... not earned enough for a payout. In regards to them not receiving ink recycling Rewards, it was determined that the $30 Ink qualification dropped off February on 16th, 2015, so they did not qualify for Ink recycling as they remain slightly below the $30 mark . As it turns out, this year the customer has only spent $19.48 on Ink ,so this does not qualify for payout of Recycling as in order to receive ink recycling credits, members must purchase $30 worth of ink and toner in the previous 180 day period. We were also advised that as a goodwill gesture, our Rewards department issued the customer a courtesy coupon on May 5th in the amount of $40.00.
I don't understand what kind of response is that!!! The company mentioned nothing about what happened to me in the store. How can I be assured if they allow their store manager or anyone just to make up rules, and they never mention anything wrong doing about them!!! Obviously their manager violated the company rules, but it seems ok for staples! I need an answer! Why their manager can do that and how they can assure me the same thing won't happen! Otherwise I will never return to that store and shop anything from that ***! Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thank you for your help and for making this business accountable Regards, [redacted] ***
Staples apologizes to customer for the inconvenience causedStaples partnered with the Staples credit provider to resolve the matter to customer's satisfactionThe issue is resolved and the case is now closedThank you!
Staples apologizes for any inconvenience we may have caused the customerFor customer satisfaction, we will be honoring the requested price match at 110%An order has been placed and the details have been provided to the customerOur customer has been informed of the price match policy to prevent any possible confusion or dissatisfaction in the future
Staples position on this matter remains the sameThe sku number, product description, and order all reflect the item ordered as RefurbishedShould the customer wish, we would be happy to return the item and place an order for the new unit they are looking to purchase, with the mentioned $Staples Coupon applied
Staples apologizes for the inconvenience the customer experiencedWe have researched the situation and have determined that the store had the wrong signage customer facingWe have issued the customer a $courtesy coupon for the inconvenience and corrected the signs in store
Staples has pursued additional options for the customer, none of which were acceptedWe reached out to [redacted] on helf behalf to see if a repair or refundThe manufacturer is willing to follow the warranty terms to facilitate repairWe reiterated that we can only offer a credit for the purchase priceWe would not be able to credit the customer more than what they paid for
Staples apologizes but in researching this matter it was determined that the reason the keyboard did not fit flush was due to the fact it was a 3rd party keyboard (not OEM)Additionally, when Ms [redacted] dropped the unit off at the store she provided the store with a bag of screws that she had as a result of a self-repair attempt on the unitBased on the these facts, we are unable are unable to grant her request to have her unit repaired by **
We have been in contact with the customer and apologized for the inconvenienceWe advised them of the issue and they informed us that they were displeased with the level of service in the storeWe assured them that we would bring this issue to the attention of the store's senior management team, to which the customer stated they were satisfied and would continue to do business with us
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We apologize for the inconvenience. Staples, among other retailers, are allowed to sell gift cards in multiple transactions, as long as the total purchase does not exceed $2000.00 per person, per day. This is in accordance with federal guidelines.
As per our terms and conditions posted online "Please refer to the Cardholder Agreement insert provided with your prepaid cardSubject to applicable law, a monthly maintenance fee of $(USD) applies, but is waived for the first six months after the card is issued." Staples will not be reissuing the customer's full amount due to these terms and conditions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below No Those numbers are completely wrong and fictitious In my complaint all of the quotes prior to the one I accepted were HIGHER It could NOT be for a smaller print amount The quote I accepted I was told would be the total tax and all Then when I went to pick it up and pay The customer service rep stated that she needed to have her manager come do an over ride When the manager got there he refused the over ride to match the quote She could clearly see the correct price and He was trying to over charge Regards, [redacted]
Staples has attempted to contact the customer via phone and email provided with no responseWe apologize for the inconvenience the customer has experienced and would like to resolve it for the customer
Staples apologizes for the inconvenience the customer experiencedPer our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogetherThe credit for $was issued back to the customer's [redacted] on 11/27/It may take up to business days from that date for it to reflect in the customer's accountAs a goodwill gesture, we offered the customer a $courtesy coupon as well which the customer declined
Our coupon states that the 25% is paid on the "amount paid after application of all promotions, coupons, instant savings and rewards redemptions and does not include tax or shipping." Staples would not pay out Rewards for coupons usedWe consider this matter closed
Staples apologizes for any inconvenience we may have causedIn reviewing the customer's transaction, we have found that the rebate in question for the $is currently processing and had been submit successfullyThe [redacted] software was incorrectly listedPer our disclaimer, this is a typographical error that will not be honored, however, we sent the customer a $Staples Coupon for the troubleFinally, the customer was charged a tax rate of 3.5% as indicated on their transaction receipt
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowi never got any coupon...even if it was mailed I should have received it by now if they sent it through [redacted] , I had to stop reading their i
tgrams as the stress they created is incompatible with my disability I had followed up on the email response, but they ignored that if this alleged coupon was emailed, they need to resend it....I do check spam...it wasnt there.Regards, [redacted]
We have investigated the customer's concerns with our Rewards department and was advised that for the month of May, according to our database, they spent $76.23, earning them $2.36. Monthly payout that falls below $5.00 rolls over to the next month, so unfortunately, for this month the customer has... not earned enough for a payout. In regards to them not receiving ink recycling Rewards, it was determined that the $30 Ink qualification dropped off February on 16th, 2015, so they did not qualify for Ink recycling as they remain slightly below the $30 mark . As it turns out, this year the customer has only spent $19.48 on Ink ,so this does not qualify for payout of Recycling as in order to receive ink recycling credits, members must purchase $30 worth of ink and toner in the previous 180 day period. We were also advised that as a goodwill gesture, our Rewards department issued the customer a courtesy coupon on May 5th in the amount of $40.00.