Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I'm still waiting for a valid receipt Regards, [redacted]
Staples apologizes to the customer as our coupon sender was causing issues where customers were not receiving courtesy couponI have reissued the $credit to the customers order and sent it to his email account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will accept this when I receive my rebate Regards, [redacted] ***
Staples apologizes for the inconvenienceThis item was not eligible for the 25% back in Rewards due to the item having an associated promotion of a $Rebate [redacted] Prepaid CardPer the terms of the 25% Back offer, customers may only qualify for one promotion in a single transactionThe 25% back in Rewards would not apply to this itemWe informed the customer of these terms via email
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below you had done nothing to deal with the maatter but was always saying you considerd the matter closed I will not respond but I am not satisfied with you staples and can accept your attitude Regards, [redacted] ***
The customer purchased a year extended warranty that takes effect the date of purchaseThe details on [redacted] state this information and that the extended warranty will cover any issues that are not covered by the manufacturer warranty, such as damage [redacted] confirmed that an email was issued with the full Terms and Conditions at the time of purchase and that the same customer has had previous claims paid out with them for other items and has been advised of the coverage in January Staples issued a refund for a year extended warranty purchased in as a time courtesyHe said he was given incorrect informationThe notes state the customer was advised the warranty is effective on the date of purchase, same as the manufacturerNo further replacements or refunds will be issued
This business tried to get away with dismissing my claimI have however; found the receipt in question and now look forward to the remedy stated in my original complaintA gift card of $or more will be more than satisfactory for my inconvenience and due diligence with the ink rewards programThank you! [redacted] Jr
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer and his actual main concern was how the situation was approached and handled over the phoneThe manager at the store has resolved the issue for him and made it right for him
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAlthough Staples did finally honor the advertised rebate, there is absolutely no doubt in my mind that they would not have done so without Revdex.com involvement There is evidence of that in their continued refusal to honor the rebate until I contacted Revdex.com.I waited to respond to this e-mail until I actually had the check in my hand.Regards, [redacted]
Staples apologizes for any inconvenience experienced by the customer during this attempt to do business with us. We have investigated the customer's complaint and have been able to determine that the shelf pricing displayed in-store was in fact incorrect and that pricing should have been... honored for the customer at the store during that visit. It is our policy to honor that incorrect pricing for the current customer and then to address the pricing issue after. Additionally, as per the customer's complaint, there was a valid price match for $21.99 to our competitor [redacted] ***. We have issued the customer a refund credit of $24.44 to match this price at [redacted] ***. This information has been relayed to the customer.
We sincerely apologize for the misinformation that was given to the customer initially regarding the warehouse. Upon research, the item did have a typographical error in the description. Per Staples terms and conditions, we are not honoring the incorrect information that was stated online.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below both offers were valid, I will proceed with small claims court Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response addresses my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe invoice they sent shows a balance paid as $ I paid using gift cards Which have cleared I need a receipt that shows that I paid the amount due in order to receive reimbursement for the items Also the amount is not posted to my Staples Award account.I responded to the customer service number on the email, which again, had not resolution to offer Regards, [redacted] ***
Staples apologizes for any inconvenience we may have caused to the customerDue to the popularity of the Black Friday sale, the demand was extremely high and we sold out of the [redacted] Air faster than anticipatedPlease note that emailed confirmations received upon placing an order are in recognition of your request for an item and not a confirmation that your order will shipSale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowStaples had completed the order before complete with invitation to pickup order.Staples wasted my time and traveling costs responding to the invitation travelling to Staples to pick up the chair only to be told it was not available.When did Staples realize that they no longer had this item available?When does this become fraud?? Regards, [redacted]
We have tried contacting the customer directly to assist with their concerns, however, we have been unable to establish contactShould the customer reach out to us again, we would be more than happy to review the issues with them further
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I'm still waiting for a valid receipt Regards, [redacted]
Staples apologizes to the customer as our coupon sender was causing issues where customers were not receiving courtesy couponI have reissued the $credit to the customers order and sent it to his email account
Staples apologizes for any inconvenience the customer has experiencedWe issued compensation as agreed upon with the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will accept this when I receive my rebate Regards, [redacted] ***
Staples apologizes for the inconvenience the customer has experiencedThe customer will need to return to the store to have the refund processed
Staples apologizes for the inconvenienceThis item was not eligible for the 25% back in Rewards due to the item having an associated promotion of a $Rebate [redacted] Prepaid CardPer the terms of the 25% Back offer, customers may only qualify for one promotion in a single transactionThe 25% back in Rewards would not apply to this itemWe informed the customer of these terms via email
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below you had done nothing to deal with the maatter but was always saying you considerd the matter closed I will not respond but I am not satisfied with you staples and can accept your attitude Regards, [redacted] ***
The customer purchased a year extended warranty that takes effect the date of purchaseThe details on [redacted] state this information and that the extended warranty will cover any issues that are not covered by the manufacturer warranty, such as damage [redacted] confirmed that an email was issued with the full Terms and Conditions at the time of purchase and that the same customer has had previous claims paid out with them for other items and has been advised of the coverage in January Staples issued a refund for a year extended warranty purchased in as a time courtesyHe said he was given incorrect informationThe notes state the customer was advised the warranty is effective on the date of purchase, same as the manufacturerNo further replacements or refunds will be issued
This business tried to get away with dismissing my claimI have however; found the receipt in question and now look forward to the remedy stated in my original complaintA gift card of $or more will be more than satisfactory for my inconvenience and due diligence with the ink rewards programThank you! [redacted] Jr
Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer and his actual main concern was how the situation was approached and handled over the phoneThe manager at the store has resolved the issue for him and made it right for him
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAlthough Staples did finally honor the advertised rebate, there is absolutely no doubt in my mind that they would not have done so without Revdex.com involvement There is evidence of that in their continued refusal to honor the rebate until I contacted Revdex.com.I waited to respond to this e-mail until I actually had the check in my hand.Regards, [redacted]
Staples apologizes for any inconvenience experienced by the customer during this attempt to do business with us. We have investigated the customer's complaint and have been able to determine that the shelf pricing displayed in-store was in fact incorrect and that pricing should have been... honored for the customer at the store during that visit. It is our policy to honor that incorrect pricing for the current customer and then to address the pricing issue after. Additionally, as per the customer's complaint, there was a valid price match for $21.99 to our competitor [redacted] ***. We have issued the customer a refund credit of $24.44 to match this price at [redacted] ***. This information has been relayed to the customer.
We sincerely apologize for the misinformation that was given to the customer initially regarding the warehouse. Upon research, the item did have a typographical error in the description. Per Staples terms and conditions, we are not honoring the incorrect information that was stated online.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below both offers were valid, I will proceed with small claims court Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response addresses my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe invoice they sent shows a balance paid as $ I paid using gift cards Which have cleared I need a receipt that shows that I paid the amount due in order to receive reimbursement for the items Also the amount is not posted to my Staples Award account.I responded to the customer service number on the email, which again, had not resolution to offer Regards, [redacted] ***
Staples position on the matter remains the sameWe would not be providing other customer's personal information
Staples apologizes for any inconvenience we may have caused to the customerDue to the popularity of the Black Friday sale, the demand was extremely high and we sold out of the [redacted] Air faster than anticipatedPlease note that emailed confirmations received upon placing an order are in recognition of your request for an item and not a confirmation that your order will shipSale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowStaples had completed the order before complete with invitation to pickup order.Staples wasted my time and traveling costs responding to the invitation travelling to Staples to pick up the chair only to be told it was not available.When did Staples realize that they no longer had this item available?When does this become fraud?? Regards, [redacted]
We have tried contacting the customer directly to assist with their concerns, however, we have been unable to establish contactShould the customer reach out to us again, we would be more than happy to review the issues with them further