Staples apologizes for the inconvenienceWe reached out to the customer and have resolved the issue as reported by the customerThe customer acknowledged that they are able to sign into their account with no errorsNo Rewards coupons were expired and as such, we are unable to accommodate the customer's request for compensation
We apologize tremendously for the inconvenience the customer has enduredThe package was sent without any tracking information and would not be able to be locatedUnfortunately, insurance was not purchased eitherWe have no other resources in which we can try to locate the package
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Two things are the hard drive should never have been sent to the lab in the first place since work done in the lab involves corrupted hard drives, not drives having a virusNone of the work I was told would be done by the lab ever took place The lab simply copied the hard drive, virus and all, onto an external storage The second issue is that the technician referred to as the person manually recovering photos from the hard drive did so on her own time, at her home She asked my permission to do so and I was happy to agree She used her own equipment and had my hard drive in her possession At the time, she only worked a few hours weekly at Staples, and has since left that position This technician is well aware of how the entire situation was mishandled The claim that it was more cost effective to NOT reimburse the monies paid for a lab (which was reportedly the only option left) and now stating that it would have cost me more if I were charged hourly for work that did not take place on company time using company equipment is unacceptable Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We have tried contacting the customer directly to assist with their concerns, however, we have been unable to establish contactShould the customer reach out to us again, we would be more than happy to review the issues with them further
Staples apologizes for the inconvenience with the orderWe have addressed the issue with the courierUnfortunately, we are unable to issue a refund as the customer has the product
I understand that Staples is horrible to their customer, but I really didn't expect them to do such a thing to avoid honoring a promotion they had. Please put me in contact with other victims from Staples scams. I believe there are many more that suffer from Staples's misbehave. Regards, [redacted] ***
We apologize for the inconvenience we have caused the customerThis information is considered a typographical errorWe would not be able to provide the customer with the parts they are seekingShould the product not be suitable for their needs, we would be more than happy to offer a return for the itemWe have submit the customer's feedback to have the listing corrected
Revdex.com: I still think that the disclosure of the fees should be at the copy center as this new fee was just introduced recently in the past few months I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI did received many calls from StaplesOne or two ladies keep calling meI did call back several times to their number and left voice mail for them with my addressHOWEVER, they still called me and bother me for my home address How many times should I call them and left my voice message ? Due to my work security requirement, I could not accept their calls inside my officeBTW: I have NEVER received any email from staples for this complainRegards, [redacted] **
Staples apologizes for any inconvenience caused to the customerWe are reviewing the interaction with the customer and the customer service associates and it will be handled accordinglyOur records show the price match was issued to the customers order, and I have issued a $coupon due to the issues with customer service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have not received ANY calls or emails about this matterThe number listed works and is via Google Voice which I can show has no such callsThe same with my emailPlease supply me a number to reach Staples at and I will call to speak on this matter Regards, [redacted]
Unfortunately, because the card was activated we are unable to issue a refund for the cardPer Staples terms and conditions, gift cards are nonrefundable
Staples apologizes for the inconvenience the customer experiencePer Staples terms and conditions, a rewards coupon will only be refunded if the original is not yet expiredAs a one time courtesy, we have issued a $courtesy coupon back to the customer via rewards
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [How do I know it was indeed caused by error? Staples should explain how the error was made, if any customer received the advertised price, and all other details.] Regards, [redacted] **
Staples apologized to the customer for any inconvenience they may have experiencedWe have spoken with the customer and resolved the issueThe customer understands that we will not be compensating due to the fact the product was thrown out by customer
Staples apologizes for the inconvenience the customer experiencedUnfortunately, the customer's credit card was not approved when they placed the orderWe notified the customer via email on 11/24/We held the order for days and did not hear back from the customerAt this point, we had no choice but to cancel the orderUnfortunately, because the item was while supplies last and a special buy item we are unable to honor the sale price for the customer
Staples apologizes for any inconvenienceThe customer price matched to an online price point and also was given an in store only offerAs a result, management acknowledged the error and allowed the transaction to processUnfortunately, we would not be able to replicate the same offer againWe have advised our store of correct process for future transactions
This complaint shows that a rebuttal was sent, but no statement is includedFurther, what she is seeking is not possible due to the way the reorder was doneIt would have been much more difficult and time consuming to process had it be done according to procedure
Staples apologizes for the inconvenienceWe reached out to the customer and have resolved the issue as reported by the customerThe customer acknowledged that they are able to sign into their account with no errorsNo Rewards coupons were expired and as such, we are unable to accommodate the customer's request for compensation
We apologize tremendously for the inconvenience the customer has enduredThe package was sent without any tracking information and would not be able to be locatedUnfortunately, insurance was not purchased eitherWe have no other resources in which we can try to locate the package
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Two things are the hard drive should never have been sent to the lab in the first place since work done in the lab involves corrupted hard drives, not drives having a virusNone of the work I was told would be done by the lab ever took place The lab simply copied the hard drive, virus and all, onto an external storage The second issue is that the technician referred to as the person manually recovering photos from the hard drive did so on her own time, at her home She asked my permission to do so and I was happy to agree She used her own equipment and had my hard drive in her possession At the time, she only worked a few hours weekly at Staples, and has since left that position This technician is well aware of how the entire situation was mishandled The claim that it was more cost effective to NOT reimburse the monies paid for a lab (which was reportedly the only option left) and now stating that it would have cost me more if I were charged hourly for work that did not take place on company time using company equipment is unacceptable Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We have tried contacting the customer directly to assist with their concerns, however, we have been unable to establish contactShould the customer reach out to us again, we would be more than happy to review the issues with them further
Staples apologizes for the inconvenience with the orderWe have addressed the issue with the courierUnfortunately, we are unable to issue a refund as the customer has the product
I understand that Staples is horrible to their customer, but I really didn't expect them to do such a thing to avoid honoring a promotion they had. Please put me in contact with other victims from Staples scams. I believe there are many more that suffer from Staples's misbehave. Regards, [redacted] ***
We apologize for the inconvenience we have caused the customerThis information is considered a typographical errorWe would not be able to provide the customer with the parts they are seekingShould the product not be suitable for their needs, we would be more than happy to offer a return for the itemWe have submit the customer's feedback to have the listing corrected
Revdex.com: I still think that the disclosure of the fees should be at the copy center as this new fee was just introduced recently in the past few months I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI did received many calls from StaplesOne or two ladies keep calling meI did call back several times to their number and left voice mail for them with my addressHOWEVER, they still called me and bother me for my home address How many times should I call them and left my voice message ? Due to my work security requirement, I could not accept their calls inside my officeBTW: I have NEVER received any email from staples for this complainRegards, [redacted] **
Staples apologizes for any inconvenience caused to the customerWe are reviewing the interaction with the customer and the customer service associates and it will be handled accordinglyOur records show the price match was issued to the customers order, and I have issued a $coupon due to the issues with customer service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have not received ANY calls or emails about this matterThe number listed works and is via Google Voice which I can show has no such callsThe same with my emailPlease supply me a number to reach Staples at and I will call to speak on this matter Regards, [redacted]
Unfortunately, because the card was activated we are unable to issue a refund for the cardPer Staples terms and conditions, gift cards are nonrefundable
Staples apologizes for the inconvenience the customer experiencePer Staples terms and conditions, a rewards coupon will only be refunded if the original is not yet expiredAs a one time courtesy, we have issued a $courtesy coupon back to the customer via rewards
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [How do I know it was indeed caused by error? Staples should explain how the error was made, if any customer received the advertised price, and all other details.] Regards, [redacted] **
Staples apologized to the customer for any inconvenience they may have experiencedWe have spoken with the customer and resolved the issueThe customer understands that we will not be compensating due to the fact the product was thrown out by customer
Staples apologizes for the inconvenience the customer experiencedUnfortunately, the customer's credit card was not approved when they placed the orderWe notified the customer via email on 11/24/We held the order for days and did not hear back from the customerAt this point, we had no choice but to cancel the orderUnfortunately, because the item was while supplies last and a special buy item we are unable to honor the sale price for the customer
Staples apologizes for any inconvenienceThe customer price matched to an online price point and also was given an in store only offerAs a result, management acknowledged the error and allowed the transaction to processUnfortunately, we would not be able to replicate the same offer againWe have advised our store of correct process for future transactions
This complaint shows that a rebuttal was sent, but no statement is includedFurther, what she is seeking is not possible due to the way the reorder was doneIt would have been much more difficult and time consuming to process had it be done according to procedure