Added on -, by Reviewer9735394
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
See attached documentThis message originally read on 6/24/2016[redacted] [redacted] c/o [redacted]
[redacted] [redacted] Dear [redacted] : This message is in regard to your complaint submitted on 5/26/2016 against BrightDay Cleaning. Your complaint was assigned ID [redacted]. BrightDay Cleaning has sent the Revdex.com a message regarding this complaint, and we are passing it on to you. The contents of this message are below or attached. Please review and advise whether you accept or reject the businesses response and provide an explanation of your position within the next 10 days. If the Revdex.com does not receive a response from you within ten days, your complaint will close as Assumed Satisfied. Regards, [redacted] Revdex.com Please Note: The text of your complaint will be publicly posted on Revdex.com's Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language. MESSAGE FROM BUSINESS:I have composed all of the communication that has passed between us and feel that in order for you to truly understand the [redacted]s and the nature of their complaint, it would be pertinent to send this on to you. I have attached scans of the contracts between BrightDay and the [redacted]s. Please note that Mrs. [redacted] initialed both the front and back of the cleaning contract before signing. The initials under Section 1.8 TERMINATION OF CONTRACT indicate she knew exactly what she was signing. The contracts that were signed are invalid. Bright Day Cleaning did not provide Mrs. [redacted] with the notification of right to cancel within 3 business days. Bright Day Cleaning also never identified with whom we were doing business. Our position is that considering the dishonest nature in which these services were sold, we are entitled to full refund less the fair market value of the initial services that were provided. I am also attaching a Customer Satisfaction Survey Ms. [redacted] completed after the first day of work our crew did in her home. 4-27 Customer Satisfaction Survey: Survey was done after Bright Day Cleaning provided the 1st day of services. Mrs. [redacted] was satisfied and very pleased with the work provided on the first day. The situation rapidly deteriorated on subsequent visits. What was sold as a 2 day task took Bright Day Cleaning 5 days due to poor performance (slow and rework). Seems to be the MO with [redacted] and [redacted]’s partners in Bright Day Cleaning). I suggest you contact the following persons to confirm: Finally, I am attaching our crew' Clean Sheets that our crews fill out as they move through our clients' homes. The last "Clean Sheet" (first in the scan) contains a note written by the supervisor who I witnessed walking through the [redacted] home with [redacted], taking note of everything done and specific needs Mrs. [redacted] felt weren't being addressed. 5-26 Crew Clean Sheet: This was the 5th visit of a job that was sold as 2 visit task. The numerous visits were required due to unsatisfactory work and not an over critical analysis by Mrs. [redacted]. Mrs. [redacted] did sign as the deep clean was finally completed. This was also before Mrs. [redacted] understood with whom she was dealing (i.e. [redacted] and [redacted]) nor the voluminous number of [redacted]s against them in both Wisconsin and Washington State. Again, [redacted] never divulged her identity. It took a great deal of investigative work to identify that the [redacted]s were involved with these contracts. 5-13 Crew Clean Sheet: Work was neither complete nor satisfactory. Mrs. [redacted] did not approve or sign. 5-12 Crew Clean Sheet: Mrs. [redacted] only approved the work done on the sunroom. 4-28 Crew Clean Sheet: Work was incomplete and not satisfactory. Mrs. [redacted] did not sign or approve of the services provided. It also contains a statement by one of our cleaners, [redacted], that Mrs. [redacted] had gone on at length with her during a previous cleaning that she loved yelling at and harassing [redacted] and other companies to get discounts and services for nothing. She was proud of how she could force them to do what she wanted. In regards to [redacted]’s statement, this is hearsay and irrelevant. We contend that any statement from [redacted]’s should be considered invalid considering Ms. [redacted]’s own questionable past. See below: It was immediately after this visit that Mrs. [redacted] cheerfully informed us that she was filing complaints with you, the [redacted] and [redacted]. There was nothing cheerful about our experience with [redacted] or [redacted]. In fact it has been quite the opposite. The above statement is ludicrous. We waited over 1 month for the above “people” to return our money and then participated in goodwill negotiations to settle the issue. At one point offered [redacted] $3,881 for the work done which is far more than fair market value for one “deep cleaning”. In my view, [redacted] has been ingenuously negotiating as a stall tactic. I also have scans of the emails that have passed between us. I will be attaching those to my next email.As I stated previously, this email carries the email communication that went on between Mrs. [redacted] and both [redacted] and [redacted].I attached them in chronological order. I would say that between meeting the [redacted]s on April 13th and May 3rd, we received and answered numerous phone calls from Mrs. [redacted] in various states of distress, anger, joy and happiness. Mrs. [redacted] experienced an emotional rollercoaster ride at the hands of [redacted] and her associates. Again, I have to refer to the [redacted]’s past “business” practices and wholly refute any claims that come from them as at their best distorted or an outright falsehood. Finally, I attached the "Letter of Cancellation" we received from Mrs. [redacted]. [redacted] never said that the [redacted]s couldn't cancel on April 18th or 19th. Mrs. [redacted] was going back and forth, on the phone with [redacted], about whether she really wanted the painting and powerwashing done as laid out in our Contractors Contract. Mrs. [redacted] attempted to verbally cancel the day after the painting contract was sold. [redacted] would not accept the cancellation. She told Mrs. [redacted] that “… BDC had already scheduled the work and lost work due to Mrs. [redacted]’s signing of the contract …” Mrs. [redacted] believed [redacted] at this point. It wasn’t until after numerous calls by Mrs. [redacted] to [redacted] and [redacted] Belhsa to cancel, did the [redacted] agree to pay her back for the painting contract. The [redacted]s claimed they need 30 days to provide a check. At the end of the 30 days, Mrs. [redacted] received a letter from Bright Day Cleaning stating that they did not intend to refund the painting contract rather that they would execute the work. In that same letter Bright Day Cleaning threatened legal action if she didn’t cease “harassment” of them. It was at this point, that I drove to the address on the correspondence with Bright Day Cleaning to discover it was box at a [redacted] office. Red Flag! I then called [redacted] using my work cell phone. She had stopped answering [redacted]’s calls, but she promptly answered my call as I assume that she didn’t recognize the number. I introduced myself and explained that considering what had transpired that this business relationship would not be possible to continue. I stated that I wanted to settle this matter privately. [redacted] agreed. I then asked for her surname at which point she promptly hung-up. Another Red Flag! She told [redacted] at that time that her husband was not happy with the amount she had agreed to pay us for the work. On the 19th, [redacted] remembers her clearly stating that her husband would "just have to live with it" because she really wanted the work done. Mrs. [redacted] claims this is a lie. We do not have recordings of these telephone conversations. Mr. [redacted] and I have been engaged in negotiations involving the amount that will be refunded by us to them. I believe I sent you many of those emails.I hope that my continued reply to the charges being leveled against BrightDay was not overwhelming or inappropriate but all of us here have taken this very seriously. I disagree with [redacted]. In my view, they’re negotiations have been disingenuous. I believe that the past behavior of the parties involved with Bright Day Cleaning supports my conclusion. Does $6,400 sound reasonable for one cleaning? We feel very strongly that Mr. and Mrs. [redacted] are not being fair or reasonable in their valuation of the work performed. We contend that in regard to several of their assertions that Mrs. [redacted] is lying in a desperate attempt to take advantage of our company and assuage her husbands anger towards her. At one point, we offered Bright Day Cleaning $3,881 for one cleaning. I think we have been more than reasonable. Mrs. [redacted] has been extremely distressed by the actions of [redacted] and [redacted]. Lying? Good God! I was angry when I first discovered what had happened. I then realized who she got involved with and that at the end of the day, its only money. I am more focused on making sure that the above people are prevented from scamming future victims. [redacted] is an avenue, but at the end of the day, it will be next to impossible to collect on any judgment made in our favor. Considering the fact the [redacted]’s have over $75,000 in unpaid past judgments against them, we would be at the back of a very long line. Contact [redacted] [redacted] to confirm the above the $75,000 (which is from 2015 and probably more now) This is no longer about the money. This is about doing what’s right. I implore the Revdex.com to maintain this investigation and help prevent these “people” from harming people that may not have the resource to recover form one of their stings. I hope that after reviewing all of the communication that has gone on in this case, you would take the time to render your opinion as to both the validity of the [redacted]s complaint and our attempts to communicate and negotiate a fair settlement. Any feedback at all concerning how we have handled this complaint and how we have communicated with the [redacted]s would be sincerely appreciated. Thank you, I look forward to your reply. Sincerely,[redacted]