L & L Sales and Service, Inc.
Added on -, by Reviewer6581208
February 3, 2015Re: Revdex.comcomplaint [redacted] Mr. _______, I am replying to the complaint you submitted to the Revdex.com. During the winter,Pico’s employees work reduced hours. I myself am in the Valley most of...
thewinter—that’s why it has taken me a while to reply to you. You have my apologyfor that. Your complaint left us scratching our heads. When your wife first contacted me to say she had aconcern about the level of the lawn, and also that someone had inadvertentlyrun over a sprinkler (which, at the time, she said she understood might be anadditional charge for us to repair it), she asked me very specifically NOT tosend any of our men out there to do repairs until I had cleared it with herfirst. I called her right away to schedule a time and day for us to come. Shedid not return my call. Then I called her at least twice more over the next weekor so, and again she did not call back. [redacted] (our irrigation technician) alsocalled her at least twice, again with no response. We appreciate and respect that you have a busy life, working and raising young children. We had, andhave, every good intention to take care of whatever problems there are, butwhen we are specifically told not to come out until we arrange a time and day,yet when no one returns our repeated calls attempting to do so, it becomes verydifficult. You reported that the last time you yourself called was the dayafter Thanksgiving. Even though it was a holiday weekend, our office managerwas in the office that day. I don’t, however, have a record as to whether wecalled you right back. But we do know that your wife called again on December4th. [redacted] retrieved her message and called her back two times—but noone answered or returned her call. As for the specifics of what you feel is wrong with your landscape, there are several things we must pointout. First, you mentioned the river rock borders. Your wife asked me aboutthis lawn border before or just after we installed it. I pointed out to herthat the Kentucky bluegrass that grows in our climate is not invasive like the HybridBermuda Grass you were used to in the Phoenix area. In such areas there must bea steel, brick, or concrete border to prevent the grass from spreading outsidethe lawn area. Kentucky bluegrass, on the other hand, is not invasive. If youdrive along just about any road in the Lakeside area, you will see numerouslawns that are only bordered by river rock. It looks good, and is fairly easyto maintain. Of course there must be some weed-eating to keep it looking itsbest—but that would be the case with ANY sort of border you install. Based onthis discussion I had with your wife, and her satisfaction with what I said,we did not add any steel or other edging to the original contract price. This,in fact, is the first time I’ve heard that you were displeased with the border.This is also the first time I have heard about the lack of pressure in the ‘RV water line.’ We will be gladto come out and take a look at this. It could be as simple as adjusting theplunger so that it pops up sufficiently to allow a full water flow. Or therecould be some debris or a rock in the line that needs to be cleaned out.As for the low areas in the lawn, we will be glad to fill them in. And if there are any leaks (not causedby damage from vehicles), we will repair them too as part of your warranty.As for the sprinkler layout, everyone who installs sprinkler systems for a living knows that one or twosprinklers installed in the middle of a bed will never water the area wellenough to keep it healthy. You have to install sprinklers along the perimetertoo, spaced for what we call “head to head coverage”—in other words, you haveto position the sprinklers so that each area of the bed is being watered by atleast two sprinklers. We do this in order to compensate for all thevariables—like wind, or fluctuations in water pressure—which inevitably arise,and which would prevent good coverage if each area were only hit by water fromone sprinkler. So to summarize, it would be poor design if there were NOT sprinklers along the edges of the bed. Of coursethe sprinklers are near your driveway—because the area is encircled by yourdriveway. But we certainly did not, as you say in your letter, “allow asprinkler head [to] protrude onto a driveway.” One thing that could help in thewinter is putting reflective markers in the bed—that way the snow plow driver,or anyone else, will know where not to drive.We also use ‘swing joints’ on all our sprinklers—so that if they are nudged they will shift position by aninch or two, rather than the pipe being broken. Of course, if the sprinklersare run over by a car or hit by a snowplow, they will break. You just have tobe a little careful. We, and all the other landscapers around, have setthousands of sprinklers along driveways; it’s usually just not that much of aproblem. If a sprinkler is set too high, we can easily adjust it to make itlower. We can also move it an inch or two into the flowerbed, which can helptoo.As for the bed care bill, we don’t charge on a ‘per bed basis’—we charge $50 per man-hour. The bill wascomputed on that basis. We route our bed care schedule so that the travel timecharge, which is included in the total hours, is usually quite minimal.The general tone of your letter is that we have done terrible work and are completely unresponsive. Ihave to say that this is just not true. We will be happy to make anything rightthat we did wrong; we just need to hear back from you so we can arrange a visit.Or at the least we need your approval to come there and check things out. Afterwe submit this required reply to the Revdex.com, we will call youagain to see if we can arrange an approximate time and day to make a warranty/checkvisit.Respectfully,[redacted]Pico’s Nursery[redacted]