Calvitti Pools & Spas, Inc.
Added on -, by Reviewer758458
Review: During June of this year, we hired Blue Haven Pools to replace the tiles and the cement decking for $17,400. After the work was completed, 10 large cement pavers were broken, one corner of the decking was completed improperly, an electrical line was cut, a 6 inch deep 3 foot wide 60 foot trench was left where equipment had run carrying the old decking to a dumpster (the ground is so compacted that it holds water which then stagnates), the dumpster left 5 divots (3 inches by 1 foot) on the driveway, and a 4 foot section of the edge of the driveway was broken off. We had been told that wood would be placed on the driveway to support the dumpster and on a path from the driveway to the pool to protect the yard from damage. No protective effort was made to prevent the trench, the pavers, or the driveway damage. In addition, a fencepost was taken down unnecessarily and a 3 foot long section of copper wiring is extending from the cement into the air. Once we started using the pool, we found pieces of concrete were breaking off and falling into the pool and seams that were not finished that are causing what looks like rust spots.
We are currently getting estimates to repair the fence, driveway, pavers, and fill in the trench. Last week we faxed a 3 page letter to the main office with not response. At one point the owner, **. Calvitti, answered one of our phone calls and promised to take action and he would call the foreman of the job and get back to us. Of course he did not. Base on their A+ rating with the Revdex.com, we are very disappointed with their lack of response.
The electrical line was fixed and the fencepost was re-installed. However, after several phone calls while the work was going on and afterwards, the other damage was never fixed. They had promised to fix the corner of the decking, but have not. Regarding the driveway and the pavers, we were told that that was normal damage. Regarding the trench, we were told that that was landscaping which they did not do.
We were warned that there would be damage to the lawn, but we never expected the extent of the damage.Desired Settlement: We would like the pool corner completed correctly, the driveway fixed (we will supply estimate), the pavers replaced (we will supply estimate), the copper wire made safe, the trench filled in (we will supply estimate), and the broken concrete and seams fixed.
July 19, 2013
RE: ID# *******
****** ** ******* **** ******** ***** ********* ***** *** *****
Dear **. *******:
Blue Haven Pools was contracted to renovate the pool for the *******'s. The scope of work was to remove and replace the tiling and concrete deck surrounding the pool. A section offence was removed as needed for access to the pool work area. The fence was re- installed once the new concrete was poured and the area was dry enough to concrete a post in the ground. The *******'s were informed on the day the work started that the section of fence would be removed and re-installed after the work was complete. There was no issue with this at the time. A dumpster was placed on the driveway on boards as is standard. However, on the day the dumpster was retrieved it was raining and the boards were wet and the heavy dumpster slid off the boards a caused divots to the driveway.
On the day the work began 6/7/2013, a skid loader and jack hammers were on site for the concrete removal. Heavy rains came at the half day point and the work had to be stopped. The pool is elevated approx. 6 feet above the specified access way to the pool and the property slopes to the access way at the lowest point in the yard. This area quickly became impassable for men and equipment to load broken concrete into the dumpster on the driveway. The *******'s were contacted and informed that the foreman on site recommends a 3 day dry out period based on the site conditions and rain.
On the first day of the dry out period ***. ******* phoned in upset and verbally abusive to the scheduling staff, calling her stupid on 2 occasions and hanging up the phone during conversation. ***. ******* stated that *** Calvitti had been out to say the site was fine and we should continue the work. *** Calvitti had not been there to inspect the site and did not have a conversation as she stated since renovation scheduling was handling the communication to the *******'s while the work was in process. As a result of their impatience and insistence that the yard/site was dry enough for us to return, we arrived a day earlier then recommended. Since the rains continued sporadic thru the dry out period the property was still wet. The work went on and the project was completed on 6/22/2013.
Once the work was completed **. ******* called to mention the damage to the lawn, driveway and pavers. He also mentioned a corner of the concrete he was not happy with how it was formed and finished as well as an electric conduit for outdoor lighting had been cut during the concrete removal adjacent to the deck. I met with both **. and ***. ******* on 6/21/2013 a day prior to completion. I promised to fix the electric and the concrete corner. The electric was repaired as well as the concrete as promised. The copper wire was not mentioned in our meeting. It has been reconnected. Their letter states "Pieces of concrete was breaking off into the pool and seams that were not finished and causing what looks like rust spots" was unfounded on site visit of 7/17/2013 and turned out to be shrinkage cracks at edge of the concrete and were sealed. On this day **. ******* stated he was satisfied with all corrections and promised he would send a letter of satisfaction for the issues that were corrected.
Regarding the driveway, lawn and pavers. The agreement entered into by both parties stated under item #5 under the heading:
"access to poor
"Customer agrees to provide adequate access to the pool area and defined as 15 ft on each of its sides and outside deck.
Customer is solely responsible for all site preparations including and not limited to, removing trees, stumps, power lines, underground gutter drains, footer drains, sump pump lines, etc.
Customer is solely responsible for damage to improvements and appurtenances located in or reasonably adjacent to the access routes or the pool site including but not limited to such items as lawns, shrubbery, trees, curbs, sidewalks, driveways, sprinklers, etc. or to any real or personal property caused by moving equipment to and from the pool within the access way or around the pool.
**. ******* and I have discussed this portion in a site meeting where he stated we would have to agree to disagree on these points but was otherwise satisfied.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I am rejecting this response because:Blue Haven's response contains many untruths.
any consumer in this day and age, planning a big renovation to your home needs
careful consideration and thorough investigation as to the most reliable and
honest companies to do the work. We got a flyer from Blue Haven Pools and
we immediately checked with the Better Business Bureau and found that BHP has
an A+ rating with Revdex.com and we saw the motto of the Revdex.com was Start with Trust.
We were confident with this rating that BHP would do a job to be proud
of. One of our mistakes was we should have checked their website to see
the numerous complaints about the service and their refusal to take any responsibility
for their part in things that went wrong. As we read over the complaints,
we find that they did the same thing to us. We believed what *** Calvitti
assured us when he came to our home to find out what we wanted and give us a
contract and a ton of empty promises. He told us about his new baby and
you need to have good moral values in today’s society in order to raise a
family and have a reliable company. He told us he was only part owner but
he represented his uncles who only wanted the best work done under their name.
As we spoke what we had planned on doing to the pool (retiling) he showed
us how that was not the best thing and to make the pool safe and look good we
would need other things...new coping, new cemement and a few more items.
By the time he was through telling us what was needed to really make the
pool presentable it came to approx. $17,400. This was way more than we anticipated
and really were comfortable with. He assured us that it would be worth it
because BHP did the best job anywhere. He warned us that there could
possibly be some damage to the underground wires when they removed the cement
but he assured us that they would fix anything they damaged. At first ***
said that some damaged like the cut underground wires would not be covered but
because of the extent of the renovation he gave us his word that things would
be fixed and that the only thing we needed to fix would be possible dead grass
coming from the large wood they were putting down to bring the equipment from
the driveway to the back yard. That was reasonable to us and we planned to
reseed and bring the grass back. *** was at our home for hours that night
measuring the pool and going over the plans for the new cement. My
husband was with him and asked if we could adjust the size of the cement so the
back portion would be a little narrower and the extra space would be put at the
end of the pool near the steps to have room for chairs. He said that was
fine and was a good idea but he was going to have a man come out to actually
map out the shape of the cement. Where the extra cement was put was supposed
to be rounded to match the rest of the outline of the pool. He certainly was
the salesperson they needed. He convinced us that the extra money we
would spend would be worth it and we would end up with something to be proud
of. He assured us that that was the attitude of the senior owners.
to respond to the many untruths stated in their response:
dumpster in the driveway:
Not on boards as they
state...if there was wood underneath it was hidden from sight. When
removing the dumpster, there was no care taken...If they thought that their boards
(?) were wet why did they move the dumpster? I am sure this is not the first
time that had to bring in and take out a large dumpster. It had been dry
for several days long enough for the supposed wood to dry. We watched the
dumpster be moved and it just cut four holes in the driveway as they dragged it
(8” x 1’ 10” x 1” deep, 4” x 10” x ½” deep, 3” x 9” x ½” deep, 3” x 8” x ½”).
Also the side of the driveway near the garage where they took their
equipment in and out they repeatedly drove over the edge of the driveway and it
kept cracking and the broken section was getting bigger (7’ 10” long x 1’ 3”
wide)5. I would like to repeat: *** Calvitti assured us that there would
be boards put down to run the equipment back and forth. This was even
before the rain when we first spoke to him about how the demolition would
be done. The word that made us laugh was 'divots'. By definition a divot
is usually a golf term when a piece of turf is cut from the ground by the head
of a golf club, a small piece of grass cut out of a lawn and in Ireland a piece
of grass used to cover cottages. We could not find any definition of
a large heavy dumpster being dragged along a macadam driveway causing 1-1/2
foot hole and a few other odd holes deep enough to hold water. We do
have pictures of the drive as they left it.
The Fence: This fence was built to have the gates open into
the yard. We put 2 movable panels to accommodate the large professional
mower that was used by the grass service we used. There was not any
problem then. When they asked us if they could move the next section of
fence to accommodate their equipment if they needed to and we said yes but
reminded them that we have 2 dogs and that the fence must be secure before they
left each day.
took the dogs out front on leashes during the day when the fence was down. We
have pictures of how careless they were when they left. They just laid
the section of fence against the standing pieces. They were not gone 1/2
hour when the fence blew down. When they were finished going in and out
we had to call every day to ask them to come back and put the fence back
together. Of course our phone calls to *** went unanswered but finally he
called back 1 time and told us to call the office and **** would make sure someone
would come back to fix the fence which by this time was in pieces. A
gentleman finally came and did repair the damage they did for which we were grateful
and assumed that the rest of the damage done would be repaired.
The Rain: yes there were days of rain and each day we
would get an e-mail giving us new dates when the work would be started.
When the ground was dry, yes I called **** to ask why there was so long a
gap after the ground was dry. I was told that it was not the wet ground but
they had other jobs to complete before they got to us. Of course it was
upsetting to find out we were low on their priority list and I was annoyed with
**** because we were told that she would be the one to help us but all
she did was repeat that they had other jobs before us. Of course we
called our salesman and left messages asking what was going on and why our
$17,000 job was such a low priority but he never returned our call after the
time he told us to deal with **** only and that was getting us nowhere fast.
said I called on the first day of the dry out period and that is true. I
wanted to know how long after the dry out period would the work begin.
Again I was told by **** that there were other jobs ahead of ours and she
would e-mail us a new start date and she did. It sounds so horrible that
I was verbally abusive to the "scheduling staff” which was **** but that
is not true. Yes, I wanted answers and could not get them from ****, she
just gave me a run-around and I know there was nothing to do because ***
Calviti would not return our calls. I was NOT abusive and anyone who
knows me would confirm that. **** did not have answers to my questions
and got annoyed. At that point I said goodbye and hung up. In that conversation
I did not hang up on her but I was totally disappointed in the service and work
from BHP. I NEVER told anyone that *** came out to see the property because he
did NOT...he would not even return our calls let alone come out here.
Where that statement came from is a mystery to me but it does sound good
for **** to say that.it lets the office off the hook. Wow from their
response we have way more power than we thought. Can you believe that we
forced them to come out when it was not safe to work because of the rain?
All we wanted was to have the pool done properly as we were promised.
When the work was
(Completed?) **. ******* did come out after numerous phone calls. We
showed him the major flaws in the workmanship and the cut wires from the pool
to the pool apparatus, the corner of the pool that was supposed to be rounded
to match the lines of the pool that work was complete on the corner it was
horribly inferior. It was just chiseled out to make that square round.
It was not smoothed out like the other corners and it had many sharp
edges which were dangerous. After numerous calls someone came and
smoothed out the edge When **. ******* states that we were not happy with
the edge. This was not an afterthought on our part, it was rounded in the original
design. He was not doing us a favor as he implied but he was correcting a
mistake made by BHP. It was a nice cover-up but not true. **.
******* states that the copper wire was not stated by us but as we walked
around the pool the wire was laying on top of the grass in a pile. At
that point we did not know that it was a ground wire and it was dangerous.
We were told that by the township. When **. ******* sent people to
fix the incomplete work, he choose to fix the copper wiring even though he
states we did not mention it. He knew how dangerous it was.
The Pool inspection:
There is a contradiction
in **. *******’ statement... He stated that our observations of rust
spots and pieces of the concrete falling into the pool were "unfounded".
We have the pieces of cement saved and more and more each day are breaking off
into the pool. It sometimes interferes
with the running of the “Dolphin” which cleans the pool. Also, each edge is
unfinished to make it smooth. It is a
very sloppy look. On our street there
are many pools so when we were having the renovation done they would stop to
see what we were having done and when they saw the destruction done they were
shocked. The piece that holds the tiles
on which we told **. ******* had rust marks .he stated that was not rust. It was the finish. BUT he did tell *** that that piece was
not???Waterproof???? He advised us to not let the water get above that point it
would undermine the decking. We would
not fill the pool that much but what about a heavy rainfall which is out of our
control what do we do? What kind of
material for a swimming pool is ‘not
waterproof’? And why would they use that and take a chance of “undermining” the
work they put in. A lot of the comments
from their website stated that they did not follow up with legitimate
complaints about their work. They had their money so they did not bother to
answer the clients.
The Final Day….Completion?
6-22-2013 they stated that the job was completed. What they
failed to mention was that the last phase of the project was to be done after
we paid $1,000. I had an emergency early
in the morning and I told ******* I would be home in 1 hour and he told me
nothing would be done until they got the $1,000 final payment. I got a call from the neighbor that there was
a man sitting on the diving board for hours talking on his cell phone. At that
point I was terribly upset with BHP so I called **** and explained our
situation and I wanted to just stop everything until we could get things worked
out. The response I got from **** that if we interfered with the finish of the
job we would be FINED. I told her the
concerns we had about the damage done to our property, she said the same thing
over and over that no way we were we getting nothing done without the money. At that point in total frustration I said the
conversation was stupid I NEVER called her stupid. And I hung up. We decided that if BHP had no integrity, that
we did. I called ******* and told him
his check was in the mailbox. It was
picked up but nothing was done. The
worker left and did not power wash the pool.
We did it ourselves and there was still some cement left on the tiles.
in this response is true and many of the statements have pictures to prove our
response. We would be happy to supply
these pictures if necessary. We are
sorry that our response is so long but we needed to address the lies put out by
BHP. It is sad that a company operates
with no integrity or work ethics. I
repeat that I spoke to the older **.Calvitti and he assured me he would make
things right. If he was given wrong
information he could not make the promise to do the best job for us. To say the
least we feel used and scammed. This may
not be true but it proves the true facts.
is what we are left with: 10 broken
round stepping stone pavers; a trench 80’
x 3’ x 1’ where the ground is so compressed that nothing will grow there and
water lays there and becomes rancid; and a driveway with numerous holes and deep scrapes that need to be repaired and/or refinished.
Edges of the pool pavers that were not completed with the cement
never expected to have to spend thousands of dollars in repairs over and above
the $17,400 for the pool renovations. If
*** Calvitti or anyone had given us a true indication of the damage that was
possible, we would never have signed the contract. This is where the omissions of the truth
began and where we were duped. **.
******* also told us that if when the cement men were there, they would have
poured new 3’x3’ cement pieces since their equipment cracked them both in half.
These were part of the walkway from the fence gate door leading to the patio. He
said it was too late since the job was done. There were some very nice workman that were
here but no one from BHP came to check on them. With all the obvious damage,
the house will not be able to be put on the market which puts us in a monetary
crises. We really need to sell this
house but thanks to BHP we cannot.
are so thankful to your organization for all you do to help the consumer. We don’t know what we would have done without
you, I suppose just be another victim of a scam and an injustice brought on by
a company with no pride in their work and no integrity to back it up. We are
sad that the response to you had Very Little Truth in it and even that was
Thank you for your time and
patience. Everything we told you is true we are sorry that the same does not
apply to BHP
*** and ****** *******