World Class Gutter Cleaning & Installation Inc
Added on -, by Reviewer926173
Review: World Class workers did not replace my roof correctly or to a level consistent with the contract. i.e.: ice and water shield and underlayment were not put where it should have been and was omitted, flashing was omitted and old materials were reused, shingles were reused and / or substituted for ridge shingles, etc. March 13, 2013 roof was installed - I discovered a multitude of problems such as: Permit was never obtained until August 9,2013 (5 months after original start date!).Ridge vent not properly cut into peak sheathing Attic fan cut out and was not properly covered with replacement sheathing Live electrical wire from attic fan was cut and left hanging. Bathroom vent duct left hanging into attic insulation Roof shingles that were taken off to correct problems were reused a second time.Sections of roof requiring flashing had been ripped out and left missing without being reflashed and other sections had scraps of used metal put in as flashing.My first story sunroom ridge vent was missing shingles.The garage ridge vent was half covered with regular roof shingles substituted for ridge vent shingles.Rain gutters were dented and buckled from overzealous shoveling also causing them to be pulled far out from the fascia.Rain downspouts were smashed flat. Tarp pieces were left hanging from the gutter hangers.Gutters were left loaded with shingle pieces, plastic, nails, etc. failing to remove all job related debris as per contract. Gutter guards were never put back onto gutters.Vinyl siding was cracked in at least 3 different areas Missing vinyl siding pieces from the chimney chase. Corner of chimney chase vinyl piece badly broken.Exposed and UNSEALED nails on roof and vent stack covers Vinyl siding was put on by face nailing in areas Skylight removal debris (sheetrock, nails, wood, and saw dust) was all put in hole to fall inside of house covering floor and furniture and was not cleaned up as per contract. Received letter of demand for final payment although job isDesired Settlement: continued: unfinished and incomplete. Roof leaks and did not leak prior to new roof. Company cannot and now refuses to fix by blaming siding issue! Repairs resulted in additional damage, they failed to issue updated contract for repairs, did not abide by the agreed work as stated in contract, website misrepresents workmanship, ability to perform work, states 100% customer satisfaction and company does not honor these statements. Roof FAILED FINAL INSPECTION as per Building Code of Ocean County government of Toms River. It goes on and on but proof to my claims is the Failure of Inspection from the township of Toms River. I will only be satisfied to get my money refunded so that I can hire a competent contractor to redo the work required from start to finish the correct way it should have been and will enable me to obtain the new contractors warranty. Contractors do not want to "fix" another contractors defective workmanship. World Cls claims over 22 yrs exp they shd know better!!!
Response to Revdex.com Complaint
Complaint ID: *******
Ms. ******’s complaint regarding poor workmanship is unfounded. She is consistently and continuously trying to defame my business through many avenues and has been unsuccessful to date. We were contracted to replace her roof, we have completed the job in its entirety and have yet to be paid for our services. Ms. ****** admitted to knowing, after we went back to her home on several occasions, that she can see that it is a siding issue causing her leak but wanted to blame that on us as well. I do understand there were some valid issues early on that we addressed and corrected immediately. Mr. ******** was released from my employ and I personally took over on the repair issues for Ms. ******. Ms. ****** is well aware all the materials used were new. She received a copy of the invoice from the materials being dropped off by the supplier to her residence. As far as failing the inspection, we were notified by the Township that Ms. ****** “told” the inspector her roof is leaking so they had no other choice but to fail the inspection. The township did not see a leak or even go up on the roof. This matter is already being rectified.
I have attached a timeline to prove many instances where we have gone above and beyond to satisfy Ms. ******. Unfortunately, there are some people that will never be satisfied unless they get something for nothing.
Let me reiterate again that Ms. ******’s invoice still remains UNPAID. She tried to have her credit card company reverse the initial deposit charge but after we submitted our documentation to prove we did our job, they denied her request.
I thank you for the opportunity to respond to the complaint. The timeline is as follows:
2/1/2013 – Ms. ****** was emailed an estimate for a roof replacement in the amount of $8995.00.
Ms. ****** then went on our website and read that customers who refer other customers can receive a $300 discount for any roof job. Ms. ****** stated she wanted this discount because she was referring herself. She also said this to my administrative assistant. Mr. ******** responded to her stating you cannot refer yourself. She was adamant that she wanted the $300.00 discount, so Mr. ******** went ahead and authorized it. This was not omitted from the estimate as Ms. ****** claims, her request for the “referral discount” came after the estimate was drawn.
2/28/2013 – Ms. ****** signed the contract with the hand written discount of $300.00 . Ms. ****** called my office to pay her deposit via credit card to my admin, **** *******. That payment was processed and an invoice reflective of the $300 discount and the deposit was emailed to Ms. ****** (see Item 3). Ms. ******’s claim that we used a pressure tactic to get her to sign stating prices would go up is absolutely false. We did tell her that March 1, 2013, there would be a 10% increase in materials.
3/12/3013- My admin called Ms. ****** to confirm that World Class would be there tomorrow to start the job with our subcontractors, weather permitting. This was going to be a minimum two day job.
3/13/2013 – Roof Installation began. Ms. ******’s claim that they ran out of supplies is correct. We immediately went to the supply company and purchased what we were short on.
3/15/2013 – My admin received a phone call from Ms. ****** stating the roof was complete and that she would pay the balance via credit card on March 18, 2013. She also asked my admin, since we had her credit card information on file, if we automatically charge her credit card. My admin stated we do not do that without her authorization. This should attest to our professionalism since we still have her credit card information and have not charged her for the balance.
3/18/2013 – No payment from Ms. ****** as promised.
3/20/2013 – Ms. ****** reached out to **** ******** with some concerns regarding the attic fan and some visual issues with the roof. Nothing remotely what she put in the complaint. Nevertheless, these were taken seriously and Mr. **********, from World Class, was scheduled to go to Ms. ******’s home on March 26, 2013. Ms. ****** requested we not have him come out until after Easter. We rescheduled for Mr.********** to go out on April 1st.
4/1/2013 (I cannot be 100% sure of this date due to bad weather) – Mr. ********** and Mr. ******** determined her complaints were valid and that the roofers would be back out there.
4/9/2013 – We received an email from Ms. ****** requesting we use new materials (see Item 5). We always use new material unless the homeowner asks us to save them money by reusing good material. The roofers along with World Class went back out to correct the problem.
4/12/2013 – My admin left a message for Ms. ****** at 3:35pm. No response from Ms. ******.
4/15/2013 – Again, my admin left a message for Ms. ****** at 8:35am and 3:10pm. Never received a call back.
4/16/2013 – I received an angry email from Ms. ****** complaining there were still leaks (See Item 6). I immediately contacted Ms. ****** and informed her I would come out personally, which I did.
4/22/2013 through 5/20/2013 – The attached emails between myself and Ms. ****** clearly show the communication and also reference the many visits I made to her home to address the issue (see Items 7 through 22.) Ms. ****** was present with me when we ran a hose directly on the area she was saying the leak was coming from and there was no leak. She saw it for herself.
5/22/2013 – Our representative, ****, met with Ms. ****** and showed her, with exact certainty, that the leak was coming from a siding issue, not the roof. I sent an email to Ms. ****** reiterating the findings and asked for the balance due us.
5/24/2013 – I received an email from Ms. ****** stating that, although she is aware the leak is coming from the siding, we should have alerted her to a problem with her siding. She also states in this email to forward her a corrected invoice and that she would remit the remaining payment. A repair history is not part of an invoice.
5/28/2013 – We emailed and mailed a letter to Ms. ****** stating we were contracted to do a roof installation, not a siding installation.
6/18/2013 – I received an email from Ms. ****** claiming her past requests have gone unanswered and that her roof remains unfinished. Her roof is complete as even she stated in her email of 5/24/13. When I received this email, I realized Ms. ****** still had no intention of paying us. This is when the process began on our part to begin litigation.
Ms. ****** never reached out to me again from the time period of 5/24/2013 through 6/18/2013. I think I have more than proved we went out of our way to make sure the job we were contracted to do was completed. From day one we accommodated Ms. ******, even with her frivolous “referral” to get the discount. Ms. ****** still owes us $4,150.00.
I hope I have provided you with enough information to support my response to Ms. ******’s allegations.
Should you need to reach me, I will make myself readily available.
I am rejecting this response because:
World Class Gutter Cleaning, Roofing and Siding including
owner **** ***** practice misleading and deceptive advertising as I have claimed
and can prove with photos and documentation.
World Class did not perform their contractual obligations and refuse to
take responsibility for defective and incomplete workmanship on my home. Code
***** under the Administrative Rules of Law and Public Safety codes still
exist as of this date due to defective workmanship on my home from World Class.
World Class advertises 22 years staff experience in the
construction field on their website. That should prove that omitting the
cutting of a ridge vent in the attic sheathing and just making it look like a
ridge vent was installed from the outside was done purposely and intentionally.
Substituting different and/or used materials during their job and fixes on my
home were/are unacceptable to me as I have let World Class know this fact
numerous times but to no avail.
World Class **** ***** claims he reuses material to save
the consumer money (see his timeline date response of 4/9/2013 statement). How does this save me money when the contract
is the price it is and is not changing??
He is not refunding the difference so it only saves World Class
money!! Closely check the copies of
purchase orders World Class has provided as they contain credits for goods/merchandise
returned!! **** ***** has contradictory
answers for everything in his desperate attempt to cover up his deceptiveness.
Omitting the ice and water shield around entire perimeter
of roof as contained in the contract and not obtaining a permit prior to
starting work is a code violation 13:45A-16.2.10.i. I also
never received a copy of this permit as I should have which is another
violation of code 13:45A-16.2.10.ii.
Work was performed March 13, 2013 and the permit was obtained August 9,
2013 (5 months later!).
The roof inspection failed for multiple reasons including
NJAC 5.23-6.5b and with a notice of imminent hazard. I have documents and photos
to prove all.
The World Class web site also advertises 100% guaranteed customer
satisfaction which is insincere, deceptive and falsely disparaging considering
they refuse to acknowledge their defective and incomplete workmanship which
caused the leak in my roof; I am definitely NOT satisfied at all. The website
also claims “superior workmanship” which as the photos I have and the failed
township inspection clearly and prominently discloses as quite the contrary to
Their website claims $300 off any roof job period and
they did not want to honor that ad when I mentioned it to them. World Class knew I was correct and gave me
the discount otherwise why did they give me the discount? I did not sign any agreement in
writing before the start of the roof job but did give a written consent to the $300
adjusted invoice to secure the job and provide the credit card payment.
On **** *****’s 3/12/2013 timeline that he sent to Revdex.com,
he states that the roof job on my home would be a minimum two day job. This absolutely SHOULD have been a two day
job instead of the 7.5 hours that was spent doing this job, and then perhaps
this job would have been done correctly instead of rushing and omitting
materials and bypassing the necessary work that was also in the contract.
I responded to every email and telephone call from World
Class and have dated phone logs and sent emails to prove it. **** ***** PROMISED
me that my roof would not leak but it does, my roof remains incomplete, my
siding is damaged along with damages to the rain gutters, downspouts, screens
and garden lights among other things. I
had to personally clean out the gutters of the roofing debris, nails and also
fix the pulled out gutters and smashed downspouts. Again the contractual
obligations and advertised “superior workmanship” were not met.
The representative named **** that World Class sent to my
home gave me estimates to repair everything at an additional cost from his own
company! Since **** was sent from World Class it is no surprise that he will
side with World Class in saying my roof leak is a siding issue. I believe this
was intentional and a conflict of interest at the very least. This is part of the games that World Class
plays with consumers. I can provide copies of these estimates. ***Note: If
there was no damage and the roof is complete as World Class maintains, why
would I be able to obtain estimates pertaining to and consistent with
damages/fixes/rework to my roof from multiple other independent
contractors?? Why would the failed
inspection report state these defects? These
estimate copies can also be provided.
June, 2013 World Class sent me a Letter of DEMAND stating
roof is complete and to remit full payment immediately which by doing so before
a completion of a job is in direct violation of 13:45A-16.2.6.v.
At this point World Class has refused to honor their warranty
on the contract and the issues concerning my roof. Their repeat visits and attempted “repairs”
only worsened the problems with this roof job.
They are not able to fix the damages caused by themselves so they blame
it on a siding issue! Their website promises “100% guaranteed customer satisfaction”. There is 0% trust in this World Class
Gutter Cleaning, Roofing and Siding Company and 0% customer satisfaction for
*Note the latest letter that I received dated September
25, 2013 is one stating that it is World Class’ understanding that I have
complaints that my roof is leaking. I
have been communicating this complaint to World Class since March 2013, for
almost 6 months now and they have been denying this issue since their botched
repair attempts failed and worsened the leak.
This letter should also show the games World Class is playing and how
unprofessional they truly are.
I can provide many photo's and documents to backup my claims if needed.
* ** ********* **** ******** ********
***** ************** ****** **** *** ***** **** * *********** **** ** *** ** **** ** **** ***** **** *** ** ********
is in response to Mr. **** ***** World Class misinformation that he is giving the
Revdex.com in his desperate attempt to cover up his violations and wrong doings.
complaint to the Department of Consumer Affairs concerning World Class and
myself was definitely NOT DISMISSED as Mr. **** **** stated and would like you to believe. The Department of Consumer Affairs has given
World Class Gutters Roofing Siding/ Mr. ***** numerous code violations that he needs to correct or he will be fined. A copyof these violations
sent to Mr. **** and his company World Class Gutters Roofing Siding
is attached to prove this.
CLASS GUTTERS ROOFING SIDING DID NOT FULFILL THEIR CONTRACTUAL OBLIGATIONS for
this roofing job and therefore IT IS WORLD CLASS THAT IS IN BREACH OF
CONTRACT. They omitted important
materials that are listed in the contract along with work that should have been
performed and was not. This has caused
damages to my home that did not previously exist.
roof did not leak before the new roof but the roof leaks AFTER the new roof was
installed. Most homes get a new roof because the roof leaks so that after a
complete new roof is installed – THE ROOF SHOULD NOT LEAK. Proper installation of a roof that adjoins a
wall requires proper underlayment materials and
proper flashing. THIS WAS NOT DONE. As a
roofing business that advertises “extraordinary” and “superior workmanship”, Mr.***** should know how to install a roof correctly.
His attempts at incorrect and quick
fixes for this problem resulted in worse leaks and damages to my roof. He then blames the leaks as a “siding
issue!” The leak is in the roof coming
in the ceiling and not the wall. Mr. ***** sent a “construction friend” claiming to be
an expert to look at the leak problem only to have his friend named **** agree
it is a siding issue (how ironic!) but who also
gave me an estimate for additional hundreds of $$$ to fix the leak.
is scam like and I find this practice along with World Class Gutters Roofing
& Siding ethics appalling. I have
several estimates from separate independent roofing contractors all consistently
stating the leaks are from incorrect roof underlayment and damaged or missing roof flashing.
have been more than fair and patient and have taken more time than anyone should
ever have to with World Class Gutters Roofing Siding in order to correct these
issues. Mr. **** did not act in good faith at all
and advertises falsely. I
have allowed Mr. **** of World Class Gutters
Roofing Siding many chances to correct all problems caused by his company to no
avail. His warranty according to the
contract says 10 years workmanship which is not in good faith if this is his way
of handling this warranty. Furthermore
the World Class Gutters Roofing Siding Website
states 100% satisfaction guaranteed. I
am NOT satisfied at all.
Mr. ***** obtained a permit 5 months AFTER this
roof job because it was in the contract and the Dept. of Consumer Affairs forced him stating he was in
Breach of Contract. By obtaining a permit a job will be inspected by a Building
Department Municipal Government Township Official to insure the work was
correctly done to code. I did not tell a Government Township Official Inspector
how to do his job as Mr. **** is
insinuating. The inspector came to my
home, asked me questions, walked around all four sides of my home noting roof
problems that he pointed out as an experienced inspector. MY ROOF FAILED INSPECTION ON MULTIPLE
ACCOUNTS INCLUDING THE LEAK as just one of the problems. (Copy attached) This is
further proof that World Class’ installation of the roof on my home is incorrect
will be more than willing to provide any and all additional documents, photos
and correspondence necessary to support and prove my claims.