J. D. Byrider
Added on -, by Reviewer1882211
Review: The vehicle is in deplorable conditions, and unsafe to drive due to excessive corrosion. The gas tank is corroded and is leaking gasoline. Strong gas odor inside and outside of the vehicle. Vehicle frame is also corroded and unstable. The vehicle did not pass inspection due to these issues. Repairs are estimated to be $1,500.00 and will not guarantee issues will be resolved in regards to the vehicle safety due to the state of corrosion of the vehicle.
This is a *** *** ***, according to *** *** *** the vehicle, and I have paid $9,456.00 (50 payments at $189.12) and still have 3 more years worth of bi-weekly payments at $189.12.
According to the *** *** ***, this vehicle is worth $2,478.00. By the time I am finished paying this vehicle I will have paid over $20,000.00 for a vehicle I can no longer drive.
I have contacted JD Bryrider since the first week of purchase and never received a response. I visited their office this past Friday, asked that I fill out a Customer Concern form and someone will call me with 24 hours. No call has been received, and they continue to ignore my concerns and requests for resolution.
I need a vehicle to go to work, it is my one and only means of transportation. I need a resolution to this problem as soon as possible.Desired Settlement: Adjust the account balance to reflect that vehicle has been paid in full and I do not own any additional money since it is clear that the vehicle is not worth over $20,000.00 they are billing me for. Also, the current state of the vehicle does not pass state inspection due to the unstable and unsafe condition of the vehicle.
Or second acceptable resolution is the exchange or replacement of current vehicle for one that I can drive safely, without any additional charges of payments.
In the case of *** ***, we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Mr. *** is upset regarding his vehicle. As a result, he would like for his account to be considered paid in full or receive a different vehicle. J.D. Byrider and CarNow Acceptance Company (CNAC) take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim. To guarantee a most thorough and cohesive response is provided, both the franchise (J.D. Byrider of Richmond, VA) and franchisor (J.D. Byrider Systems, LLC) have jointly reviewed this matter with due diligence. J.D. Byrider Systems, LLC provides a courtesy to J.D. Byrider franchises to review consumer concerns and assist in responding. Mr. *** purchased a *** *** *** on August 8, 2014 from the J.D. Byrider franchise located in Richmond, VA. The vehicle is covered by a 24 month or 24,000 mile limitedwarrantywhich mainly covers the major components of the power train. While the J.D. Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use. Since filing the complaint, management has attempted to contact Mr. *** in order to schedule a service appointment. Mr. *** should be aware that the service center is unable to offer any type of resolution until the vehicle can be diagnosed. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Mr. ***’s dissatisfaction as expressed in his complaint to your office. Nevertheless, they are unable to adhere to his requested resolution. At this time, it is recommended that Mr. *** contact the service center at ***Thanks,J.D. Byrider/CNAC Customer Service
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
As per our recent telephone conversation, please be advised of the following events with regard to my original claim filed July 18, 2016. On July 29, 2016, I took my car to J.D. Byrider for auto-warranty repairs as a response to a claim I filed with the Better Business Bureau. Since then the vehicle still has not been repaired, due to the extent of damage the vehicle is in and the exhausting efforts to obtain replacement parts without luck. To make matters worse, on August 15, 2016, I was contacted by the City of Richmond Police to inform me about my vehicle found at 3300 Maryland Ave., Richmond, VA in which five individuals ran from the vehicle abandoning it on the side of the road. Things to consider: -The individuals had the key to my vehicle.-The vehicle had license plates that belong to JD Byrider.-The vehicle was taken from JD Byrider's lot on or around 3:00 – 4:00 pm.-During this time the dealership and auto-warranty premises were open for business.-No one notices the vehicle leaving the premises.-JD Byrider never filed a police report. Mr. Denny S*** contacts me early the next morning of August 16, 2016, to inform me what I already knew, obtain my police report information (Case No. *** and location of the vehicle. He offers his apologies for all the inconveniences, assumes all responsibility for retrieving the vehicle from the City of Richmond impound lot, as well as offers to fully repair the vehicle at absolutely no cost to me. As a direct result of the recent events, I suggest the following remedies to this claim: 1. Settle the remainder of the loan to $0; provide a settlement letter to those effects.2. Remove the account from my credit reports.3. Immediately cease and desist of all future payments related to this loan.4. Return the amount of $1,600.00 down payment paid by me.5. JD Byrider shall keep the *** *** ***6. Loaner vehicle will be returned to JD Byrider. As of today, it has been a month since I filed my original claim with the Better Business Bureau. J.D. Byrider refuses to admit they cannot repair the vehicle and deliver a fully safe and functional vehicle
At this time, it is recommended that Ms. *** contact franchise owner Craig B*** directly at *** to schedule a time to visit the dealership. Given the ongoing nature of her concerns, management believes that anin-personmeeting is the best option in order to come to a resolution. Please note that she has been provided with a loaner vehicle since her vehicle was unfortunately stolen. The J.D. Byrider/CNAC franchise would again like to apologize to Ms. *** for any inconvenience, and hopes to move forward amicably. Thanks,J.D. Byrider/CNAC Customer Service
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ***