T & M Properties
Added on -, by Reviewer8765429
This customer ordered 5 dresses. 2 dresses were out of stock and 3 shipped which she requested for them to be returned.The brands returned are Alyce Paris, La Femme and Terani. Those brands mentioned are under our Special Occasion dresses.Here's the Policy for our Special Occasion Dresses:When she...
placed the order, we have 2 options to check the return policy. 1. We have a link that can be seen on the product description. 2. We have a link on the bottom part of the page https://www.couturecandy.com/shipping-returns-exchanges/Special Occasion Dress Return Policy:If you are not completely satisfied with your special occasion dress or jewelry purchase you may send your item(s) for return within 5 days of receipt for store credit less original freight cost if shipped for free. Sale Dresses and Jewelry items may be returned for store credit less a 10% restocking fee and the original cost of freight. Please refer to the list below to see all Special Occasion Dress brands. If you use our Return Shipping Label, the cost is deducted from your Store Credit. To return an item(s) please email: firstname.lastname@example.org to receive a Return Merchandise Authorization (RMA) number.Our support team will issue you a Return Shipping Label for your convenience usually within one business day of receiving your request and deduct the return shipping amount from your store credit.Any returns received after 5 days are assessed a 10% restocking fee and deducted from your store credit.Any returns without an RMA are subject to a penalty of 25% percent of the purchase amount.We do not accept returns after 30 days.Special Occasion Dress Brands:57 Grand, After Six, Angela & Alison, Alfred Sung, Alyce Paris, Baccio Couture, Blush, Blush Too, Brit Cameron, BG Haute, Cameron Blake, Cassandra Stone, Dancing Queen, Dessy Collection, Ellie Wilde, Elizabeth K, Faviana, Gigi, Hannah S, La Femme, Ieena for Mac Duggal, Janique, Jasz Couture, Jolene, Jovani, Jy-Jenny Yoo, Kay Unger, Kurves, Intique, Ivonne D for Mon Cheri, LARA Dresses, Lela Rose, Mac Duggal, Madison James, May Queen, Milano Formals, Mon Cheri, Montage by Mon Cheri, Nina Canacci, Nox Anabel, Panoply, Primavera, SCALA, Shail K, Social Bridesmaids by Dessy, Social Occasions by Mon Cheri, Studio 17, Sue Wong, Tiffany Dresses, Terani Evening & Prom, Zoey Grey, Tony Bowls, Xtreme & Xcite.To resolve the issue, since we only do Store Credit refund we offered to refund her less 8% restocking fee and return shipping cost.Today, we refunded her the 2 out of stock items and instead of doing 8% we only charged her 5% restocking fee less return shipping cost for the 3 items and waived the original freight cost.Thank you for your full understanding.