Added on -, by Reviewer1264621
Review: After receiving an order from this company I received a product that wasn't put together properly. I took it upon myself to tighten loose screws and make the light useable. After using the light several times it began to fall apart and I had to constantly work on it. The light itself is a very good light but the craftsmanship is sub par. When I contacted **** at Cajun Lights he said he would like to help me but I would have to pay shipping both to send my light back and to have a new one sent to me. I explained I felt that was wrong as that would end up costing me $50 extra for a light that should have been constructed correctly in the first place and I shouldn't have to spend $50 dollars more than what I originally paid for it to get it constructed correctly. **** took a very defensive position from that point on and I was wrong for the rest of our call. **** made sure that I knew I was wrong by using the following quotes"you couldn't be more wrong" "you are wrong" (repeatedly) "this is bullshit" "youre full of bullshit" "Your one sale nor any sale you could affect will hurt my business" "Nothing you can do will hurt my company" "I will fix your light but don't think you will ever call my office and order anything ever again" The final straw was when I heard "You go live your little $50k life and I will live my great $400k life" Throughout the call **** assured me that two years ago at age 22 he personally took out a loan and bout this company. Upon inspection through the ******** ***** *********** *********** ****, his father, actually owns the company. He made sure his ego was shown throughout the entire call. **** displayed a constant sarcastic, 'you don't matter' attitude towards me. But eventually was willing to pay the shipping both ways for a new light. I declined his offer because of his attitude towards me and other customers of his I have heard to have problems with him. Again, the light itself is a great light, however I suggest no one deal with Cajun Lights as their CS is lacking.Desired Settlement: I feel there is not much that can be done in this situation. I was told I could return the light at my charge and receive a refund for the amount paid on the light. That will still cost me an extra amount of money that I shouldn't have to spend due to their lack of customer service and product quality. I ask it be known that the company is not a customer friendly company and should avoided at all cost.
March 31, 2015To Whom It May Concern:I was contacted by a customer that
was not satisfied with the craftsmanship of the light that he purchased. When I
answered the phone I said “Cajun Lights” and was greeted with an irritated
response of “I need to talk to service”. I am not only the owner but also the
service department, so I asked the caller what I could help him with. The
customer continued to explain to me, in an irate manner, that the light he
ordered was not the light he wanted to order. I immediately stopped what I was
doing to pull out all of his paperwork from the online order that he placed.
The documentation from the order confirmed that the light the customer ordered
was the light that he received. The customer then told me that my
website was not working properly. I immediately went on my website and tried a
mock order which went through successfully and confirmed that everything was in
working order on the website. The customer then said that the email that he
received with his order was not sufficient enough for him and that he didn’t
know what he was ordering. I then asked the customer “why did you pay for it
when you didn’t know what you were paying for”. He said, “It never showed
anything in the shopping cart. I then proceeded to look in the shopping cart,
and found out that everything was working as expected. The customer then proceeded to explain to me he wasn’t
satisfied with the craftsmanship of the light. He explained to me that he had
to work on it numerous times. As a business owner, I did not like to hear that.
I explained to him our policy of warranty, which the light has to be sent back
to us before we issue a new light or fix the light for repair as it states the
following on our website: Returns
& WarrantyWarrantyFull two year warranty not including any glass (lens, bulb, etc.)Three year warranty on batteries. The first two years are full with the third year being pro-rated.Any warranty issues within 30 days of purchasing light will be returned with no shipping cost.ReturnsAll returns must include a $15.00 shipping and handling fee or your package will be returned C.O.D.All returns should be sent to ***** ******* ****** *** ********** ** ******RepairsAll repairs must include a $15.00 shipping and handling fee or your package will be returned C.O.D.All repairs should be sent to ** *** *** ***** ******* ****** *** ********** ** ******Include phone number or email address in packageCajun will contact you with repair quote.No repairs will be performed until some form of payment is accepted. Credit cards or checks will be accepted. The customer was not satisfied with
this and his tone escalated and started to get very irate. He explained to me
that my company had been sold 6 times in the past year and “you are not the
owner of this company” and that “you’re in worse shape than I am”. With this
being said I got frustrated because the facts that were stated to me by him were
false. I proceeded to tell the customer that “he was wrong and that he didn’t
know what he was talking about”. With these statements coming from a
third party that has nothing to do with this company other than purchasing a
light, I got irritated and proceeded to tell him the life story of this
company. “It is 38 years old. It has been sold 3 times in the last 38 years and
I am the current owner of Cajun Lights. I have taken this company from obtaining
approximately $90,000.00 of business in 2013 to grossing over $250,000.00 in
2014”. The comment that I received back from the customer was “Are you finished
now?” I thought that was very rude, because I respected him enough to hear what
he had to say and he didn’t listen to me. After explaining to the customer why
he was wrong he proceeded to tell me that **** ** ****** was the ***** of this
company, not I. I tried explaining to the customer that **** ** ****** was the
Cooperate Attorney, but he knew more than I did as he claimed to have received
his information from the S.C.C. website. I proceeded to tell the customer that
“he could not be more wrong”. As I could see that he wasn’t
acknowledging what I had to say, I then asked the customer what he would like
to do with his light, because this was what this conversation was all about. He
explained to me that he would like a new light sent to him so he would not have
to go 1 night without a light. I explained to him that this was not our
warranty policy and that he was going to have to send me his light before I
sent his out, which would cost him shipping to me. The reason that I told him
that was because I didn’t feel that he, as an unsatisfied customer, would send back
the light that he was not happy with, and that he would keep both lights.He proceeded to tell me that “he
understood and that he would feel the same way”. I then explained to the
customer that I would overnight him a light back as soon as I received the
light in question. He was not happy with that and was complaining that he was
going to be required to pay for the shipping. I told him that is our policy,
which is stated on our website with a $15.00 check in the box, which I waived
for him, because he was upset. The complaint that he filed with
the Better Business Bureau claims that it was going to cost him $50.00 to pay
for the shipping to and from my company to get a new light which is also false.
I would and will never charge someone who is not happy shipping both ways. He
continued to complain that this was not right. I then told him that “he was in
the wrong again” because businesses operate like this on a daily basis. He was not happy with what I
suggested which I found to be more than fair, so I told him that was our policy
and if he don’t agree with it then I thought the best thing is for him to do
was to take his business somewhere else. He then told me that he would and that
he would make sure that no one else would buy from Cajun Lights. Being in the
business that deals with the public I told him that, “I don’t think one person
will hurt my business as it has been around for 38 years and is very
reputable”. I also told him that, “after
you were irate towards me, I could have voided all of your warranties and done nothing”. Then the conversation was over.
Since this phone conversation, the customer came and met me in Madison, North
Carolina at ******** ******* ****, which is a coon hunt. He approached me with a
very disrespectful attitude while I was around a lot of people. I once again
told him that he was wrong for doing what he did, because his facts were not
correct. We talked over what we had discussed over the phone as he continued to
tell me that I still didn’t own the company and pulled out the S.C.C. website
and showed me where it says **** ** ****** owns the company. I told him again,
“he was wrong, **** is the Cooperate Attorney, who deals with all business
issues for us”. At the end of this conversation I
told him I was sorry for upsetting him in any way and I replaced his light at
no charge. I even gave him an upgraded light which had more to offer than the
light he had originally purchased. In conclusion, I believe that there
were things that could have been done to avoid this, such as make sure the product
is in the best condition that it can be when it leaves my office so the
customer doesn’t have to prefect the light in any way, but as far as the
customer service I treated this unsatisfied customer the way I would treat any
other customer that comes to me with a problem. Yes I may have let my emotions
get the best of me during the conversation, but it’s hard not to when an
outsider tries to tell you false facts about your company. It was very
frustrating and I tried to handle it in the most professional way possible. I
gave him all of the available options that I had to return the light and get
him a new one. Our policies can’t be changed to appease one customer as if I do
it for one I have to do it for everyone. Thank you for taking the time to review
this matter and if I can be of further assistance or answer any further
questions please don’t hesitate to give me a call at *************Sincerely,**** ********* *****
***** ******** **** *** ***** ******
I have not accepted the offer made by the business to resolve my complaint for several reasons in addition to receiving a new light.
Upon meeting with **** at ******** ******* **** I did not approach him with an attitude of any sorts. I walked up with the intentions of greeting **** as an new customer would and getting my light issues resolved without him even knowing my name. When I showed him my light however he knew who I was due to repairs I told him I had to make on my own and he asked if I was Steve. I said no I'm not Steve and then he asked if I was *******. (Which shows me I am not the only one struggling with this company) I said yes I am ******* and he said lets go somewhere else which we did. (I am assuming because he did not want people to know about the conversation we had previously) No negative words were shared around people like he stated. We then walked to the parking lot in order to exchange words. This is where he told me I was wrong for sending a complaint to the Revdex.com and that I shouldn't have done that. I explained the Revdex.com was created to deal with issues I was having from him. **** was aggressive towards me and was bumping into me asking why I wouldn't look him in the eyes (while walking to the parking lot) when I spoke to him. When in the parking lot he proceeded to point the light in my face as he spoke and continued to use fowl language throughout the conversation. I did receive a new upgraded light as he stated after I made the 250 mile round trip to see him. It was my choice to do that but nothing had been done for me and I hadn't heard from him otherwise.
I was told from him that he had shipped me a light on the 25th of March and that I could do with it whatever I want. He stated the light would be at my house on Saturday the 28th or Monday the 30th. I am writing this on April 1st and have yet to receive that light in which he told me he shipped me. I feel that was a lie told to me to try to make me feel better. I told him I would have that light sent back to him as I wasn't out to get anything from him for free and he told me he didn't want it back and I could sell it if I wanted. I asked why he didn't contact me to tell me this and he said after our previous conversation he did not care to contact me in any way. **** did apologize for his tone and the way he handled the situation. He stated that some of his remarks were meant in a, I quote, "**** ***" manner and that he realizes now it was wrong of him.
**** also felt the need to call his attorney "for my own satisfaction" while standing there to make sure that I knew his lawyer did not own his company as it says on the ******** *** website. This really doesn't and didn't at the time matter to me, I don't care who owns his company but I feel I was being lied to throughout the conversation on the phone which is why it was brought up by myself.
After our conversation in the parking lot I realized he wanted to get away from other people at the show so that he could verse freely away from others not so that others wouldn't hear what I had to say but so he could continue to try and insult me and put me down to show he was in fact still better than me. Several times we spoke if my one person could hurt his business and at first he still stood by his opinion that I could do nothing to hurt his business. By the end of the conversation after I brought up 8 instances when I steered people away from his company in the past week that had all planned on purchasing from his company he had changed his mind to "caring about my customers." I have continued to steer business away from his company after our first person conversation at ******** ******* **** because I feel he was still not professional with me and although my light was replaced I was not satisfied with my experience.
Regarding his response to my initial call to him, I was not irate, I never raised my voice, but at times I did feel deflated as I was insulted multiple times throughout the conversation from his sarcastic remarks and "I'm better than you attitude."
I feel he did apologize and try to make things right by giving me a new light and I am satisfied with the light that was given to me. I don't appreciate being lied to about being sent a new light in the mail. What little contact we had at ******** ******* **** does not satisfy me with **** or his company due to the false information I was given about how he tried to satisfy me. As well as his attitude towards me that was not much different than that in our original phone call.
My thoughts towards him and his company still stand that they are a subpar company with subpar management and I feel no one should do business with them. Throughout the coon hunting community there has been multiple complaints made public about this company and **** himself about their customer service. It is becoming known that they have a great product but if you ever have an issue with the product you will have a bigger issue with **** in order to get it resolved. I did consent myself to whatever actions were involved when I bought his product and I regret doing so as this has been a stressful and unneeded process that I could have avoided by purchasing from another company which is what I will do in the future.
I am asking no further retribution from Cajun Lights but would like my complaint of the false information regarding being sent a new light in the mail be documented as I feel that was a misguided attempt for me to feel better about the company. Which would have made me feel somewhat better had I received a light like he said.